1083 Probing Jobs - Page 5

Job Description A trusted global cloud based tech provider for several Fortune 500 companies worldwide, offering a comprehensive suite of tech solutions for the logistics industry. Position: Sales - Enterprise Solutions Location: Thane, Mumbai Qualification: MBA or PGDBM Bachelors – Engineering/IT/logistics or any other studies that may be relevant Skills: Results and number driven. Results-oriented with a focus on exceeding sales targets Strong presentation and articulation/communication skills. Ability to listen actively and identify client needs. Knowledge/ exp of consultative sales methodologies Experience: 8 to 15 years of experience in software product / solution sales 5-9 years of experience in international business / sales within APAC/Middle East/Africa/Europe is preferred. (Not Mandatory) Experience of software solution sales to large enterprises. Proven experience in complex B2B environment Familiarity with industries like logistics, air cargo handling is a plus Job Description / Responsibilities: New Business Development and Client Engagement Excellent industry connections and ability to forge new CXO connections. Mature and with a strong executive presence for CXO interactions Target focussed, planned and always with a backup plan to meet targets. Conduct in-depth consultations with clients using closed and open-end probing techniques to understand client’s business objectives, challenges, and pain points. Act as a trusted advisor, providing insights and recommendations based on a thorough understanding of the client's industry and business model. Spearhead the hunting sales strategy, identifying and pursuing new business opportunities in target markets. Led and collaborate with the team to make prospecting and lead generation more effective. Sales funnel creation and development Solution Selling: Develop a deep knowledge of company's products and services to effectively articulate their value propositions to clients. Relationship Building & Collaboration: Build and maintain long-term relationships with clients through regular communication and follow-ups. Anticipate client needs and proactively offer solutions that contribute to their success. Work closely with internal teams, including product, development, project management and legal teams to ensure timely submission of proposal and client onboarding formalities. Collaborate with cross-functional teams to address client challenges and drive continuous improvement. Sales Process Management: Owner of the entire sales process, from identifying targets, prospecting to closing deals, ensuring a seamless and positive experience for clients. Create proposals and commercial T&Cs and close large size & multiyear deals. Responsible for sales budgeting for the assigned territory and product line. Utilize CRM tools to track and report on sales activities, forecasts, and client interactions. Other Details Willingness to adapt to a dynamic and evolving business environment. Enthusiastic about staying updated on industry trends and advancements. Stay calm in tough situations and continue to persevere. Participation in industry events as speaker or panellist, etc. Candidate Profile Ideally from a competitor or from a similar software sales back ground, Aggressive yet calm in tough situations. Maintains executive demeanour Logical, planned and number driven Passport and driving license and comfortable with international travel

Sr. Sales Executive JD • Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. • Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. • Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. • Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

Sr. Sales Executive JD • Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. • Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. • Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. • Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

Sr. Sales Executive JD • Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. • Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. • Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. • Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

JOB DESCRIPTION: Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes. Broad Responsibilities/ Major Deliverables:· Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat · Listening to and understanding the customer’s requirements · Provide product / service details & benefits to Customers · Providing end to end solutions to the customer · Asking the correct questions – probing and prompting the customer wherever required · Timely and accurate capturing all the information given by the customer · Timely follow up with Brands as per Escalation matrix till closure · Staying current with knowledge of products/ processes & services offered by the client · Ensure full adherence to all the quality parameters and SOP · Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule · Escalating the call to the team leader / manager, wherever desirable · Handling irate / demanding customers where necessary, in a tactical manner

Sr. Sales Executive JD • Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. • Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. • Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. • Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

Sr. Sales Executive JD • Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. • Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. • Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. • Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired General Equivalency Diploma Travel Percentage 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions. What You Will Be Doing Provides assistance in resolving technology support issues Performs account provisioning, de-provisioning and maintenance using active directory Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required Utilizes soft skills and troubleshooting skills to resolve client issues and questions Asks probing questions to gather relevant information on routine and complex calls Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment What You Bring 0.6 Months -1.0 years of experience in Active directory and Intune company portal Prioritizes and escalates support incidents and requests based on business impact and documented guidelines Maintains passwords, data integrity and file system security for the desktop environment Communicates highly technical information to both technical and nontechnical personnel Recommends solutions including new acquisitions and upgrades May have expertise in commonly used business applications May handle phone and email assistance as well Other related duties assigned as needed Education Requirements Bachelor’s degree or the equivalent combination of education, training, or work experience. What We Offer You A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Requirements Description and Requirements Role & Responsibilities Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services. Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about. Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending. Simultaneously navigating through multiple systems and tools while interacting with customers. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

CEdge has an opportunity for L1 Support. This role is for Hyderabad , India Location. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Job Summary/Purpose This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools. Duties & Responsibilities Provide personalized customer service by responding to the needs of the customers. Enter contacts into call tracking system and manage those issues to resolution. Function in a close team environment and communicate within the team as a single unit. Knowledge sharing and work flexibility in a close team environment. Consistently meet client expectations and project deadlines. Work to develop customer service, probing, and research skills. Evaluate problems of the customers and provide logical lasting solutions. Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Refer more complex issues or reconfigurations to senior specialists. Demonstrate capability of handling high work pressure during peak seasons Competencies Excellent written and verbal communications skills at the business and technical level. Self-starter with solid analytical and problem solving skills. High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. Ability to integrate rapidly with existing team. Good personal organizational skills. Ability to interact with individuals at all levels of the organization. Strong commitment to customer service Education/Background: College coursework: B.E / B.Tech Key Skills Required Excellent written and verbal communications skills at the business and technical level. Ability to work in shifts. Ability to interact with individuals at all levels of organizations. Ability to work weekends when shift requires. WHAT’S IN IT FOR YOU? Medical Insurance Paid Holidays Sick Leaves WHO ARE WE? CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as Commercial Enterprises throughout the United States & India. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.

JOB DESCRIPTION As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems. Develops secure high-quality production code, and reviews and debugs code written by others. Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems. Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture. Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on iOS/Android application development concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Hands-on practical experience delivering system design, application development, testing, and operational stability. Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Practical cloud native experience Proficiency in Kotlin, Java, Swift, SwiftUI, UIKit, Combine, and other iOS/Android frameworks . Experience of system design, architectural patterns (MVC, MVVM, VIPER, etc.), and design principles. Preferred qualifications, capabilities, and skills Experience working at code level ABOUT US

Customer Support Executive(non-voice) Job description Responsibilities You will use email and chat applications to give clients quick answers to their queries. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Collaborate with other team members and departments to ensure customer satisfaction Ask customers targeted questions to quickly understand the root of the problem Address and resolve customer complaints or concerns in a professional and timely manner Update our internal databases with information about technical issues and useful discussions with customers Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Prioritize and manage several open issues at one time Maintain jovial relationships with clients Requirements At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process The strong customer-centric thought process Excellent verbal and written communication skills in English. Good probing skills Ability to multitask and prioritize tasks effectively in a fast-paced environment Patience when handling tough cases Be a fast learner, understand our product in and out Flexible to work in rotational shifts and week offs Open to taking additional responsibilities Job Type: Full-time, Work From Office Job Type: Full-time Pay: ₹8,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Night shift Rotational shift Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based out in Hyderabad? Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To comprehensively review customer Fraud Disputes and Alerts for all types of Fraud scenarios, analyze customer & account behavior to understand fraud behavior & modus and initiate action for Merchant Recovery. Liaison with. Merchants, intra & inter-functional stakeholders for faster dispute resolution, Merchant Recovery, better fraud mitigation prevention & detection. Role Accountability Enhanced and Holistic Review of Fraud Disputes: Perform holistic review of fraud disputes & alerts by leveraging Bureau, Alternate sources of data including bureau, EPFO, online validation in public databases, internal & external databases to identify anomalies to identify identity takeover, 1st-party / 3rd-party frauds, online frauds etc. Communicate & probe to understand the modus and block / unblock cards if required. Perform RCA to identify Process Lapses & Fraud Patterns. Report/flag off fraud patterns & report the same to team leads/analytics team for preventive action. Coordinate with intra/inter-functional stakeholders to address/rectify the Process Lapses & avoid further disputes. Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing fraud Handling escalations received from the Banking Ombudsman, Internal Ombudsmen, Government, Senior Management, and Other Functions and ensuring to timely action and response with complete accuracy. Allocation & coordination with the Investigation Team for field validation of disputes. Keep track of actioned cases and coordinate with stakeholders for faster resolution of dispute. Responsible for preparing the Approval documents to be presented to Fraud Loss & Customer Compensation Approval Committee in the required format & closure of cases in system post-approval. Process Excellence: Ensure Accuracy & TAT adherence in processing & closure of customer fraud disputes. Ensure adherence to process SOPs & customer contact policies Identify and suggest improvement areas for increased fraud mitigation, and increased merchant reversals and share with team leads/process leads for evaluation & implementation Readiness of disputes in required format for Fraud Loss & Customer Compensation Committee approval. Measures of Success Productivity (No. of dispute SRs reviewed & processed in a day) as per MOU Fraud Dispute review and decisioning Accuracy Fraud trends highlighted and process improvement opportunities suggested Readiness of disputes in required format for Fraud Loss & Customer Compensation Committee approval. Process Adherence as per MOU Technical Skills / Experience / Certifications Subject Matter Champion on Fraud Management, Application Sourcing and Transaction Processing systems and KPI Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Probing skills Process Orientation Qualification Graduate or Masters Degree Preferred Industry Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce

Customer Support Executive(non-voice) Job description Responsibilities You will use email and chat applications to give clients quick answers to their queries. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Collaborate with other team members and departments to ensure customer satisfaction Ask customers targeted questions to quickly understand the root of the problem Address and resolve customer complaints or concerns in a professional and timely manner Update our internal databases with information about technical issues and useful discussions with customers Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Prioritize and manage several open issues at one time Maintain jovial relationships with clients Requirements At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process The strong customer-centric thought process Excellent verbal and written communication skills in English. Good probing skills Ability to multitask and prioritize tasks effectively in a fast-paced environment Patience when handling tough cases Be a fast learner, understand our product in and out Flexible to work in rotational shifts and week offs Open to taking additional responsibilities Job Type: Full-time, Work From Office Job Type: Full-time Pay: ₹8,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Night shift Rotational shift Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based out in Hyderabad? Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience – Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Bhubaneshwar Rajmahal MLCP 4th & 5th Flrs Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Pune - Tech Park One, Blk A, 1st & 2nd Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Join Zycus, a pioneer in Cognitive Procurement software, and become part of a dynamic team driving innovation for large global enterprises. Recognized by Gartner and Forrester, Zycus is at the forefront of transforming procurement with our revolutionary Merlin AI Suite. Our technology empowers procurement and AP officers to focus on strategic projects with data-driven insights and a user-friendly interface. Start your #CognitiveProcurement journey with us and be #MeantforMore. Are you ready to take your career to the next level Zycus is seeking a seasoned Business Development Representative with 3-6 years of experience in business development and a proven track record of generating leads and new business opportunities. Join us and make an impact with your expertise and drive! Roles & Responsibilities: - Generate New Business: Identify and cultivate new business leads and opportunities. - Collaborate for Success: Work with Regional Sales Managers to boost business opportunities in your territory. - Multi-Channel Outreach: Engage prospective customers via phone, email, and social media. - Tailored Prospecting: Conduct secondary research to understand company financials, business lines, and technology requirements. - Stay Informed: Keep up with the latest procurement industry trends and best practices. - Competitive Analysis: Analyze competitors and position Zycus against them. - Engaging Presentations: Deliver initial Corporate Overview Presentations. - Qualify Opportunities: Assess business opportunities based on budget, authority, need, and timeline. - Strategize Campaigns: Collaborate with the BD and Marketing teams to design cross-functional campaigns. Skills & Expertise Required: - Experience: 3-6 years in business development/inside sales within a software company. - Communication: Excellent verbal and written communication skills in English, with a public speaking background preferred. - Soft Skills: Strong abilities in pitching, probing, objection handling, and rapport building. - Analytical Skills: In-depth analytical abilities for strategic planning. - Professional Etiquette: Proficiency in business conversational etiquette. - Networking: Expertise in account mapping and social selling. - Team Management: Strong networking and team management skills. - Education: B.E./MBA from top-tier institutes. Why Join Zycus - Innovative Cloud Products: Be part of a Cloud SaaS Company using the latest ML and AI technologies. Drive global business process transformation with our disruptive solutions. - Recognition and Leadership: Join a team consistently recognized by Gartner and Forrester for our strategic sourcing and source-to-contract suites. - Thought Leadership: Play a crucial role in elevating the business and champion thought leadership in cognitive procurement with our Merlin AI Suite. - Global Exposure: Work with Fortune 500 global customers and gain invaluable international experience. - Career Advancement: Grow with us through challenging tasks, mentorship, and learning opportunities across different aspects of the business. Apply Now! Visit our website to apply and learn more about how you can be a part of our exciting journey in cognitive procurement. Start your journey with Zycus and be part of a team that's #MeantforMore.,

Program Associate Job #: req33855 Organization: World Bank Sector: Administration/Office Support Grade: GD Term Duration: 2 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s) Closing Date: 8/5/2025 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org . Global Corporate Solutions Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services. About The Unit The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. GCSCS has about 130 staff and about 500 contractors. To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), and (iii) Innovation and Client Solutions (GCSIS). GCSIS also has the GCS Service Desk and Processing & Analytics team in Chennai, India. The Program Associate will be a member of the GCSPA team based in Chennai and will be responsible for the day-to-day transactions processing of GCS requisitions, consultant appointments, and payment transactions in SAP. The work of GCAPA includes, but is not limited to, transactions and service desk support, analytics and MIS, controls and quality assurance, reconciliations, documentation of new work programs, testing and validation of SAP reporting requirements, and analysis and optimization of business processes. Direct client interface and troubleshooting are critical aspects, forming a core part of the work. The selected candidate(s) will have a line reporting to the Headquarters Based Team Leader, who reports to the Manager of GCS Innovation and Client Solutions. This position requires to work in night shift 4 pm to 12:30 am IST. Duties And Accountabilities Provide transaction processing support to GCS Corporate Real Estate teams by adhering to established procedures. Understand lease accounting and collaborate with GCS Corporate Real Estate, facilities managers, and Accounting team on lease payments and related matters. Comprehend the procure-to-pay cycles and assist GCS facilities managers. Consult with internal and external clients, such as staff, consultants, and vendors, to ensure timely payments and resolve accounting-related issues. Reference World Bank financial and administrative policies and procedures in areas related to administrative expenses. Assist in providing documentation support to auditors and WFA for financial transactions. Prepare and analyze monthly and quarterly budget reports. Analyze client surveys and prepare detailed reports. Provide first-line ex-ante quality assurance and controls for GCS’s transactions exceeding $100 million, demonstrating strong analytical and process skills to apply World Bank policies and procedures to various financial transactions. Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and prepare clear and concise results for ongoing monthly monitoring and analytical reports for the Team Leader and various World Bank HQ clients. Develop and demonstrate excellent knowledge of relevant World Bank policies and practices related to financial management (e.g., Administrative Manual and Procurement Guidelines) and advise and train clients on those policies and procedures. Demonstrate excellent knowledge of basic accounting theory and principles. Work independently on routine issues, seeking guidance from senior staff on complex projects or issues. Selection Criteria Bachelor’s degree in a relevant discipline (i.e., Accounting, Finance, or Business Administration) plus 3 years of relevant experience. Prior experience in transaction processing and knowledge of GCS processes and functions is preferred. Ability to process transactions while meeting turn-around-time service standards with high accuracy. Experience in system maintenance-related tasks. Strong communication skills, both verbal and written. Ability to gather, organize, and present complex data in a user-friendly and appropriate format (e.g. MS Excel and MS Access). Experience in writing macro will be an advantage. Analytical ability necessary to measure and forecast trends. Experience in financial accounting. Familiarity with SAP strongly preferred. Strong client focus and customer service/interpersonal skills. Ability and willingness to work the night shift (4 pm to 12:30 am IST). KEY COMPETENCIES Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks. Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries. Lead and Innovate: Contributes to new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages impact on own behaviors on others in context of WBG’s values and missions. Identifies and pursues innovative approaches to resolve issues. Create, Apply and Share Knowledge: Leverage departments and WBG body of knowledge by applying lessons learned and expertise. Actively invests in knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group. Make Smart Decisions: Seeks diversity of information and inputs, researches possible solutions, and generates recommended options. Identifies and understands risks and proposes recommendations. Based on risk analysis, makes decisions in a timely manner within own area of responsibility, considering the interests and concerns of stakeholders. Client Orientation: Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success. Flexibility: Able to adapt strategy, and objectives; making corresponding structural or organizational changes as needed, to move the work forward and meet the needs of the situation. Business Judgment and Analytical Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others' work. Sensitivity: Ability to work effectively and sensitively in a multi-cultural and multi-ethnic workplace. Pressure: Ability to handle demands related to the delivery of multiple tasks within demanding and occasionally conflicting time constraints. Professional Maturity: Understands others and the reasons for their behavior. Takes the time to clarify others' points of view so that progress can be made, particularly in situations of stress or conflict. Is never condescending or arrogant. WBG Culture Attributes Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC , including our values and inspiring stories.

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and community banking technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on Software Engineering concepts and 5+ years applied experience. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience ABOUT US

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 22, 2025, 3:48:49 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Associate –Customer Service Operations In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry. Responsibilities Provide excellent customer service to our customers. Resolve and respond to customer inquiries, request and problem escalations. Provide support to update data on customer portals proactively and through email/chat request Maintain a thorough understanding of client process and policies Reproduce customer issues and escalate product bug . Responsible to demonstrate capacity for critical thinking and analysis. Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment Prepare and publish reports in the team Candidate should be comfortable with 24*7 shift timings . Qualifications we seek in you! Minimum Qualifications Any graduate degree or equivalent with a strong academic record Excellent Communication Skills both written and verbal Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Must be able to work on a flexible schedule Effective probing skills and analyzing / understanding skills Strong attention to detail. Must be comfortable to work on in evening and night shifts Preferred Qualifications Intermediate MS Excel knowledge VBA & SQL knowledge is a plus Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Associate Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 21, 2025, 12:57:38 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

12+ years of experience with Linux device driver development, preferably with a focus on PCIe devices. Open Source Contribution: Experience contributing to the Linux kernel or relevant open-source projects is highly valued. Expertise in C Language: Mastery of C for low-level, performance-sensitive code, including bitwise operations, memory management, pointer arithmetic, and data structure optimization. Familiarity with C++: Advantageous for certain projects, though most Linux kernel drivers are written in C. Understanding object-oriented concepts in a C context is also helpful. Deep Understanding of Linux Kernel Architecture: Familiarity with kernel space versus user space, kernel modules, device driver concepts, and memory management. Kernel Module Development: Experience writing loadable kernel modules (LKMs) and integrating them with the Linux build system. Debugging and Profiling: Proficiency with debugging tools such as kgdb, ftrace, perf, dmesg, and sysfs interfaces to troubleshoot and optimize drivers. Comprehensive Understanding of PCIe Specification: Knowledge of the PCIe standard, including enumeration, configuration space, BARs (Base Address Registers), MSI/MSI-X interrupts, and bus mastering. Device Datasheet Interpretation: Ability to read and interpret PCIe device hardware documentation, including register maps, timing requirements, and signaling protocols. Interfacing with Firmware/BIOS: Understanding how PCIe devices are initialized during system boot, and the mechanisms by which firmware and BIOS communicate with hardware. Device Driver Development Lifecycle Probing and Initialization: Experience writing probe() and remove() functions to handle device enumeration and teardown. Resource Management: Skills in managing memory and hardware resources, including DMA (Direct Memory Access), I/O regions, and interrupt lines. Interrupt Handling: Ability to write efficient and robust interrupt handlers, using mechanisms such as bottom halves, tasklets, work queues, and threaded interrupts. Power Management: Familiarity with runtime and system power management interfaces, including suspend/resume operations. Concurrency and Synchronization: Understanding race conditions, atomic operations, spinlocks, mutexes, and semaphores in a preemptible kernel environment. Bachelor’s or Master’s Degree: In Computer Science, Electrical or Computer Engineering, or a related technical field. Desirable Additional Qualifications: Knowledge of Other Operating Systems: Familiarity with Windows, FreeBSD or RTOS driver models for cross-platform development. Experience with FPGA, SoC, or Custom Hardware: Useful for teams working on nonstandard PCIe endpoints or accelerators. Performance Tuning: Skills in profiling and optimizing for low-latency, high-throughput data paths. Community Engagement: Involvement in Linux kernel mailing lists, conferences (such as Linux Plumbers Conference), or speaking at industry events. Note: Please send Cv only, who can attend the interview weekdays, with short notice period (max 15 days only) Job Location: Bangalore (Work from office) Job Types: Full-time, Permanent Pay: ₹2,083,594.88 - ₹4,528,981.39 per year Benefits: Provident Fund Experience: C: 10 years (Required) Linux device driver : 10 years (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Company Description Syngenta is one of the world’s leading agriculture innovation company (Part of Syngenta Group) dedicated to improving global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 60,000 people in over 100 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. To learn more visit: www.syngenta.com Job Description Role purpose Responsibilities Senior Integration Developer will be responsible for low level design, development and implementation support for application middleware integration as part of Syngenta’s Integration Center of Excellence. As an integral member of the Enterprise Integration Team, Integration Developer will: Analyze business requirements and convert to integration requirements. Create and take complete ownership of Low level integration design for integration requirement (Projects, Changes, etc.) Provide test support and work with source teams to resolve integration defects. Be a focal point for all middleware technical issues on the project. Identify issues in interfaces (performance, systems errors) and work on technical POCs in SAP – IS independently. Adhere to Syngenta Integration design and coding standards. Exposure to Apigee or any API Management tool is nice to have. Accountabilities Ensure requirements and design are fit for purpose and properly documented. Adhere to coding standards and best practices and do peer code and low level design review. Work with development team to identify root cause of major integration defects and implement POCs / CSIs for any technical gaps. Defend Integration estimates for in-scope work. Critical success factors & key challenges Reacts quickly and adapts to changes in priorities, circumstances, and direction Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment Think end to end, focused on ensuring a quality business outcome and avoiding issues that introduce business impact. Knowledge, Experience & Capabilities Critical Knowledge: Bachelor’s Degree in Computer Science, Mathematics, Engineering or related field; equivalent work experience may be considered. Good knowledge of enterprise level application integration and middleware concepts. Well versed with Enterprise database and data warehouse concepts. Critical Experience Overall 3 + years of experience in Integration space. Strong experience in integration build using SAP-CPI or SAP-IS. Atleast 3+ years experience developing Enterprise Service Bus solutions using SAP- PO / SAP – CPI / SAP-IS. Understanding of APIs. Exposure to Apigee or any other API Management is a nice to have. Decent understanding of integration design activities – how to deisgn a flow, field mapping etc. Experience in a Devops or Agile work environment a plus. Critical Capabilities To create the optimum technical solution in the context of the customer’s environment, requirements, and financial resources Ability and willingness to learn and scale-up on any new integration product. Strong probing, analysis and problem-solving skills Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone. Team player who is willing to go above and beyond to help others Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment. Thinking end to end focused on business outcome. Qualifications Graduation in Science / Engineering / Post Graduation with hands on experience of working in SAP – IS module. Additional Information Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Follow us on: Twitter & LinkedIn https://twitter.com/SyngentaAPAC https://www.linkedin.com/company/syngenta/ India page https://www.linkedin.com/company/70489427/admin/