Customer Care Executive

0 - 31 years

1 Lacs

Salt Lake City, Kolkata/Calcutta

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

    JOB DESCRIPTION:   Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.   Broad Responsibilities/ Major Deliverables:·         Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat ·         Listening to and understanding the customer’s requirements ·         Provide product / service details & benefits to Customers ·         Providing end to end solutions to the customer ·         Asking the correct questions – probing and prompting the customer wherever required ·         Timely and accurate capturing all the information given by the customer ·         Timely follow up with Brands as per Escalation matrix till closure ·   Staying current with knowledge of products/ processes & services offered by the client ·   Ensure full adherence to all the quality parameters and SOP ·   Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule ·         Escalating the call to the team leader / manager, wherever desirable ·         Handling irate / demanding customers where necessary, in a tactical manner

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