Job
Description
Company Description IT HOC Technologies is a comprehensive IT solutions provider based in Noida. Our services range from hardware and software solutions to rental services and IT expertise. Partner with us to unlock the full potential of your IT infrastructure, ensuring business continuity, security, and efficiency. Role Description A printer engineer installs, maintains, and repairs various types of printers and related equipment, troubleshooting both hardware and software issues. They ensure optimal performance, manage printer networks, and configure printer software. They also provide technical support to users and may be involved in training, inventory management, and even influencing product development. Key Responsibilities: Installation and Configuration: Setting up and configuring printers, including network connections and software. Maintenance and Repair: Performing routine maintenance, diagnosing and repairing hardware and software malfunctions, and replacing parts as needed. Troubleshooting: Identifying and resolving printer-related issues, both hardware and software, including network connectivity problems. Technical Support: Providing assistance to end-users, either in person or remotely, on printer usage and troubleshooting. Network Management: Managing printer networks, including print servers and print queues. Inventory Management: Maintaining records of printer supplies and parts inventory, and ordering replacements as needed. Training: Training users on proper printer usage and maintenance. Documentation: Maintaining detailed records of repairs, maintenance, and other service activities. Staying Updated: Keeping up with the latest printer technologies and trends. Collaboration: Working with other IT staff and teams to ensure seamless printer functionality. Influencing Product Development: Providing feedback on printer performance and user experience to product and development teams. Required Skills: Technical Knowledge: Strong understanding of printer hardware (laser, inkjet, etc.) and software, as well as operating systems (Windows, macOS, Linux). Troubleshooting: Ability to diagnose and resolve printer-related issues efficiently. Problem-Solving: Excellent analytical and problem-solving skills. Communication: Strong verbal and written communication skills for interacting with users and colleagues. Customer Service: Ability to provide excellent customer service and support. Time Management: Ability to manage time effectively and prioritize tasks. Attention to Detail: Ability to pay close attention to detail when troubleshooting and maintaining printers. Physical Stamina: Ability to lift and move printers and related equipment, and to work in various environments Show more Show less
