Principal Specialist, SVC Contract & Wty

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Job Details:

HR Level: P3

Job title: Principal Specialist

Country: India

Location: Bangalore

Number of positions to fill: 1

Direct supervisor reporting to: Manager - ICC

Workday Job Code: AFSSCAP3

Who we are

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What Our Expectations Are

In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employee's imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system.

Functional Description:

Warranty and Claims management is transforming a complex and manual transactional claims process into a simple, cost effective and highly automated flow. Increase system integration to improve efficiency and drive cross-functional collaboration to improve claims adjudication quality through real time information using analytics. The simplification of the claims process includes a solution for all type of claims including Warranty, ESP and FMP (collectively known as our Pay-per-Hour (PpH) programs). Bringing one single point of contact for our customers regarding P&WC Claims while creating employee proficiency through a series of minimal viable products allowing speed and ease to do business for our employees and our customers. (i.e. Backbone connectivity, center of excellence (COE) automation, connected & clean master data). The customer experience through our on/off-wing transactional claims will be significantly faster and easier with a unique trademark experience either through self-serve or white glove service.

What You Will Do:

• Responsible for reviewing and approving Engine event claims to ensure proper coverage while representing many different organizations.
• Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary.
• Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events.
• Understand P&WC commercial aspects concerning customer prior decision making i.e., customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements.
• Provides disposition of planned/unplanned events in order to issue proper disposition on engine and part claims.
• Ensures customer centric KPIs are met.
• Promote reporting automation, self-serve analytics consumption and analytics-driven decision-making.
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Comply with Global Trade requirements (export controls).

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 5-8 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Related field are Business Administration, Aerospace, Engineering or the like.
• Strong interpersonal communication skills in English
• This position requires to support during Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST)
• Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts
• Passion for data-driven decision making and analytics.
• A team player, leading by example.
• Comfortable with talking to customers on the phone.
• High level of curiosity to identify and create new business opportunities in untapped areas.
• Experience with SAP and Microsoft software's, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.

What We Offer:

Long-term deferred compensation programs Daycare for young children Advancement programs to enhance education skills Flexible work schedules Leadership and training programs Comprehensive benefits, savings, and pension plans Financial support for parental leave Reward programs for outstanding work

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time
• This position requires to support during Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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