Principal Application Quality Engineer, Customer Service Voice

Meet Our Team:

At Customer Service, our dynamic team is driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit. In our challenging yet enjoyable work environment, you'll be part of a team that encourages healthy competition which is responsible for the overall quality of the product and patch releases. This team develops and maintains a product called PegaCALL which enables smooth operations of the telephony systems with the customer service application using Computer Telephony Integration (CTI). This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility.

As a team member, you'll contribute to end-to-end product quality, from understanding the product functionality and testing it manually as well as generating automation scripts using different tools as applicable while owning the quality of the product, you will also get an opportunity to work on various kinds of Non-Functional Testing.

Picture Yourself at Pega:

At Pegasystems, we are revolutionizing the software development landscape globally. As a Principal Quality Application Engineer, in this role you'll collaborate with a self-organized team to devise and execute solutions within the Customer Service industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.

What You'll Do at Pega:

• Participate in testing the quality of features in Pega Call Application
• Assist in the identification of enhancements to Testing frameworks.
• Actively participate in the Scrum processes - providing continuous feedback and implementing changes to our quality processes.
• Actively contribute towards innovations (finding solutions to the challenges in testing applications), encourage other team members in finding these solutions through mentorship.
• Take ownership of the components/tasks and make sure they are delivered with great quality.
• Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers!

Who You Are:

You are an experienced quality assurance professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on the quality of the next-generation solutions. You are skilled in both manual testing and automation technologies, frameworks.

What You've Accomplished:

• 7 plus years of experience in design, development, and maintenance of automation scripts along with manual test case design and implementation.
• Experience in JS/Typescript
• Experience in Serverless architecture, AWS, OpenSearch
• Experience in Playwright for automation
• Experience in API Testing
• Experience in Quality Assurance Methodologies, REST Services, Selenium, API testing, Java - OOPS concepts, GIT/SVN, Jenkins, Cucumber framework.
• Good to have Non-Functional Testing, Shell scripting experience and exposure to Linux environment.
• Working experience in an Agile/Scrum team environment.
• Quality first mindset, strong interest, and desire to learn Low code Platform through Pega.
• Results oriented – focused on delivering results not just activities.
• Ability to analyze, identify and solve problems.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• A highly collaborative environment for the designing and development of new ideas and features.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

• #LI-SP