Post Sales Executive/CRM

Job Description

Hiring: CRM Executive – Real Estate Location: Balewadi, Pune Type: Full-time Salary: 35,000/month Company: Urbanbrick Developer LLP About Urbanbrick Developer LLP: We’re redefining modern living with innovative, customer-first real estate projects across Pune. At Urbanbrick, we believe in building more than homes — we build trust and community. If you're passionate about customer experience and real estate, we want you on our team! Role: CRM Executive (Post-Sales) As a CRM Executive, you’ll be the key link between our clients and internal teams, ensuring smooth post-sales service, document handling, collections, and overall customer satisfaction. Key Responsibilities: Customer Support & Relationship Management Act as the main point of contact post-booking Maintain regular client communication and handle queries Ensure high customer satisfaction through timely support Documentation & Records Management Collect and verify documents (KYC, agreements, etc.) Coordinate with legal/sales for agreement and registration Maintain organized physical and digital records Payment Follow-Up & Collections Follow up on due payments as per schedule Coordinate with accounts for receipt generation and reconciliation Maintain collection logs and send reminders Real Estate Process Coordination Handle booking-to-possession customer journey Schedule site visits, key handovers, and ensure timely possession Ensure documentation and compliance are completed Requirements: Bachelor’s degree (BBA, Management, or related field) Minimum 2 years’ experience in CRM or post-sales support (Real estate preferred) Good understanding of real estate documentation and processes Strong communication and follow-up skills Proficient in MS Office and CRM software What We Offer: Fixed salary: 35,000/month Performance-based incentives A professional, growth-focused work environment Opportunity to be part of a fast-growing real estate brand How To Apply: Send your resume to hr@urbanbrick.co.in Contact: Deepali Chavan (HR) Let’s build the future together! Responsibilities: Collaborate with sales team on lead generation Manage client relationships through communication and problem solving Maintain CRM database accuracy Coordinate property viewings and negotiations