Tax Operation PMO Professionals

APM Terminals

5 - 8 years

10 - 14 Lacs

mumbai

Posted:22 hours ago| Platform:

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Skills Required

global operations automation sap workflow sez taxation continuous improvement ims auditing logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implementing and maintaining process.
Track performance for critical KPI s like SEZ endorsements availability; Exposure due to IMS invoice rejection; Issues due to system glitch etc.
Build governance / audit mechanism, around the processes to keep the exposure low.
Coordinate with the stakeholders to ensure invoicing logic is as per process compliance
Handle escalations from customer and internal stakeholders
Lead and manage the team of 4 IMS+SEZ agents
Handle escalation on customer queries related to SEZ documentation (LOI, LOA, LUT, ARN, etc.).
Provide support to team on managing end-to-end SEZ processes including verification of documents, filing, follow-ups, and stakeholder communication.
Identify process gaps and contribute to automation and workflow improvements.
Collaborate with finance, tax, AR, and customer experience teams for smooth operations.

Experience / Qualifications & Skills:

Bachelor s degree in Finance/Commerce (preferred).
5-8 yrs of required experience
Knowledge of GST, SEZ, and basic tax compliance.
Strong communication and coordination skills.
Experience of handling difficult customers
Detailed understanding of India tax regulations to be able to handle customer queries / escalation
Understanding of Maersk process (specially invoicing system and process) will be additional advantage
Proficiency in Excel; experience with SAP/Power BI is an advantage.
Detail-oriented, process-driven, and proactive with improvement mindset.

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