POD Manager

Job Title: POD Manager CTC: ₹34,000 (In-hand ₹30,200) Employment Type: On-roll Other Benefits: As per company policy Job Summary: We are looking for proactive and detail-oriented POD Managers to oversee day-to-day operations of food delivery units across multiple cities. The ideal candidate will be responsible for ensuring a seamless customer experience, operational efficiency, team performance, and compliance with food safety standards. Key Responsibilities:1. Customer Experience & Quality Control Ensure all food & beverage SOPs are strictly implemented and followed. Conduct regular food quality and quantity checks at the unit. Maintain high restaurant and section food ratings. Minimize dispatch-related errors and ensure timely pickups. Audit hygiene, food safety, and cleanliness as per guidelines. Ensure all food products are within shelf life and 100% available to serve. 2. Operational Excellence Achieve defined Audit targets and CAPD goals (AR_P, O_D & Prep Time). Coordinate closely with field operations for delivery execution. Forecast sales and ensure accurate indenting. Monitor daily inventory and follow proper GRN processes. Share daily reports as per brand SOP. 3. Financial & Cost Management Achieve Annual Operating Plan (AOP) for all controllable costs. Monitor and control food cost and wastage. Follow opening and closing checklists diligently. Optimize manpower and ensure efficient labour utilization. Manage petty cash and reduce unnecessary expenses. 4. People Management Conduct daily briefings, one-on-one sessions, and RNR (Rewards & Recognition) activities. Ensure high standards of personal hygiene among team members. Drive employee engagement and retention initiatives. Train team members on SOPs and prepare them for future roles. Prepare and manage team duty rosters. 5. Brand & Marketing Support local store marketing (LSM) for new product launches and order growth campaigns. Ensure brand consistency and SOP implementation at the unit level. Key Skills Required: Strong leadership and team management abilities Operational process orientation Knowledge of food safety and hygiene standards Cost control and inventory management Analytical and report-driven mindset Excellent communication and coordination skills Summary of Key Metrics: Team Management & Roster Planning P&L and Cost Control Food Quality & Audit Customer Feedback Analysis Inventory & Wastage Management If you are passionate about operations, people management, and food quality, and are looking to make an impact in a fast-paced food delivery environment, we encourage you to apply!