Platform Engineer(AWS, Devops, System Administration, linux) with New Zealand based product company, Koregaon Park, Pune.

The Opportunity:-

As a Senior Platform Engineer, you will leverage your technical expertise to implement best

practices, driving continuous improvement through automation and innovation. Your

responsibilities will extend to supporting and mentoring the Platform Engineering and

Operations team, fostering collaboration with other teams.

The Platform Engineering Operations team is responsible for managing the infrastructure of

core products on a global scale within engineering and operational disciplines. The

team collaborates seamlessly to develop, build, test, deploy, operate, and manage infrastructure

hosting solutions for our customers. As a Senior Platform Engineer, you will play a pivotal part in

handling escalations for troubleshooting, resolution, root cause analysis, and proactively

addressing customer platform issues. Your expertise will be crucial in guiding and collaborating

with engineering staff across the organization to collectively achieve our service goals.

The Specifics:-

 Facilitate the coordination of daily stand-ups, workload planning and operational duties,

alongside team members.

 Where necessary take the technical lead in developing, building, and testing activities for

platform architectures.

 Create, update, and review comprehensive documentation for engineering and operations

processes, procedures, and system information.

 Conduct audits, reporting, and governance activities to uphold engineering and operations

standards and compliance.

 Identify opportunities for engineering improvements and contribute to proposals for analysis

and decision-making.

 Lead technical efforts in deploying, operating, and managing platform activities.

 Respond to platform incidents, conducting thorough technical investigations, resolutions,

and reviews.

 Proactively monitor and manage service health and performance to ensure optimal

functionality.

 Work to standard UK business hours (between 8am and 6pm) to ensure close integration

and coordination with UK based team members.

 Serve as a point of escalation for the on-call support rota, ensuring 24/7 customer platform

support.

 Centre all thought, analysis, response, and decision-making on the customer and the

success of the business.

 Engage and support internal teams, third parties, and customers through effective and

appropriate channels.

 Represent the business as a technical lead in direct communication with customers when

necessary.

 Participate in scheduled out-of-hours work and standby support coverage as required.

What we are looking for:-

 Minimum of 4 years of experience in a similar role as a senior engineer within a

Systems Administrator and DevOps role delivering engineering and operations towards

platform / infrastructure architecture with ISO 27001 and SOC 2 compliance.

 Highly skilled and mostly self-sufficient in the following

o Any Linux distribution(s). Certification is a bonus.

o AWS using IAM, VPC, EC2 and ECS both via console and CLI. Certification is

a bonus.

o Highly skilled and mostly self-sufficient in Terraform. Certification is a bonus.

o Moderate to highly skilled in writing Ansible playbooks to automate server

provisioning.

o Basic to moderate skills in Python scripting knowledge is advantageous.

 Strong fundamentals in technical support, with experience in troubleshooting systems

from multiple areas including virtualized compute, networking and storage.

 Proven hands-on experience of the above points is essential.

 Working within ITIL service management frameworks and developing process

improvements.

 Working within agile methodologies with scrum teams, sprints, and Kanban boards.

 Using Atlassian services (JIRA, Confluence, Bitbucket).

 Working within a Dev-Sec-Fin-Ops culture and practice.