Job
Description
Ready to shape the future of work? At Genpact, we don't just adapt tochange we drive it. AI and digital innovation are redefining industries andwere leading the charge. Genpact’s AI Gigafactory, our industry-firstaccelerator, is an example of how were scaling advanced technology solutions tohelp global enterprises work smarter, grow faster, and transform at scale. Fromlarge-scale models to agentic AI, our breakthrough solutions tackle companiesmost complex challenges. If you thrive in a fast-moving,tech-driven environment, love solving real-world problems, and want to be partof a team that’s shaping the future, this is your moment Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation , our teams implement data, technology, and AI tocreate tomorrow, today. We are inviting applications for the role of a Process Developer, Collections If you're a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, we're looking forward to interact and discuss this opportunity with you. Responsibilities • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Responsible to respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and monitor the past dues • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • You are a phenomenal teammate to process any adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you! Minimum qualifications • Graduation in any stream • Your are excellent in interpersonal skills • You have Meaningful work experience Preferred Qualifications • Prior collections management experience shall be an added advantage Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal OpportunityEmployer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status,marital status, military/veteran status, genetic information, sexual orientation,gender identity, physical or mental disability or any other characteristicprotected by applicable laws. Genpact is committed to creating a dynamic workenvironment that values respect and integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training. ude purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
