Payroll & compliance Manager

Job Description

Job Description: Manager HR Operations Position: Manager HR - Talent Management Department: Human ResourcesLocation: Mumbai, India Reporting to: Head of Human Resources Position Overview: As the Manager – HR Operations, you will be the backbone of NeoNiche Integrated Solutions’ HR operations, ensuring seamless execution of key HR functions such as payroll processing, HR Management System (KEKA) administration, and employee data management. Your role will directly contribute to building a streamlined, efficient, and employee-friendly HR environment while maintaining strict adherence to compliance standards and industry best practices. This role requires a detail-oriented, technology-savvy professional with exceptional analytical and organizational skills. You will collaborate closely with internal teams and external stakeholders to drive efficiency, accuracy, and satisfaction in HR operations. Key Responsibilities: 1. Payroll Management: Accurately process payroll for all employees within specified timelines, ensuring zero errors in calculations and deductions. Coordinate with the finance department to verify payroll data, resolve discrepancies, and manage payroll reconciliations. Oversee statutory compliance for payroll, including tax deductions, provident fund, gratuity, ESIC, and other regulatory requirements. Prepare and distribute detailed payroll reports to management and employees while safeguarding sensitive information. Regularly update payroll systems to reflect changes in employee compensation, bonuses, and benefits. 2. HRMS (KEKA) Administration: Serve as the primary administrator for KEKA, ensuring the system is configured to meet the organization’s requirements. Oversee the onboarding of new employees into the HRMS and ensure smooth usage for all staff. Generate custom reports and analytics using KEKA to support strategic HR decisions. Identify opportunities to optimize the system and provide training sessions to employees for better self-service utilization. Troubleshoot and resolve technical issues with the HRMS, coordinating with vendor support as required. 3. Employee Data Management: Maintain and regularly update a centralized, secure, and comprehensive database for all employee records, including personal details, contracts, performance appraisals, and disciplinary records. Ensure data accuracy and compliance with internal policies and external regulations, such as GDPR and Indian data protection laws. Create reports on workforce metrics such as headcount, turnover rates, and demographic analysis for strategic planning. 4. Compliance and Audit Readiness: Ensure 100% compliance with applicable labor laws and statutory regulations, including timely submissions of necessary filings. Conduct regular internal checks to ensure that all HR practices align with legal and regulatory standards. Lead the preparation for external and internal audits, ensuring all relevant documentation is organized and up to date. Keep abreast of changes in labor laws and advise management on required updates to policies or procedures. 5. Employee Support and Engagement: Act as the primary point of contact for employee queries related to payroll, HRMS, and compliance. Collaborate with the talent acquisition and employee engagement teams to enhance the overall employee lifecycle. Provide support during onboarding and exit processes, ensuring a seamless experience for employees. Facilitate initiatives to improve operational efficiency and employee satisfaction, including process improvements and engagement activities. 6. Process Optimization: Identify inefficiencies in existing HR processes and design solutions to improve workflows and service delivery. Drive automation projects for routine tasks like payroll reconciliation, report generation, and employee query management. Establish key performance indicators (KPIs) for HR operations and track progress to meet or exceed them. Key Result Areas (KRA): 1. Payroll Accuracy and Timeliness: Ensure payroll is processed with zero errors, and 100% disbursed on time each cycle. 2. HRMS Utilization and Optimization: Achieve at least 90% engagement from employees and managers on KEKA for daily HR operations. 3. Employee Data Accuracy: Maintain 100% accuracy in employee records, ensuring compliance and readiness for audits at all times. 4. Compliance Excellence: Ensure zero lapses in statutory compliance and consistently achieve audit readiness. 5. Employee Support Satisfaction: Deliver exceptional service levels in resolving employee queries, achieving a satisfaction score of 90% or higher in feedback surveys. 6. Process Efficiency Gains: Automate 25% of manual HR operational tasks within the first year, resulting in measurable time and cost savings. Qualifications and Skills: Education: MBA – HR (Full time). Experience: Minimum 5–8 years of experience in HR operations, with significant exposure to payroll management and HRMS administration. Technical Skills: Proficiency in HRMS tools, preferably KEKA, and advanced MS Office skills (Excel, PowerPoint, Word). Familiarity with payroll systems and data analysis tools. Soft Skills: Exceptional attention to detail, organizational skills, and problem-solving ability. Strong interpersonal and communication skills to collaborate with diverse teams and stakeholders. Ability to handle sensitive and confidential information with utmost integrity. Knowledge: In-depth understanding of Indian labour laws, statutory compliance requirements, and HR operational best practices.