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Description
Description Patient Concierge Project Mgr (India Based) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Manage a portfolio of projects, overseeing the day-to-day delivery of Illingworth services on global projects. Accountable for all project deliverables for each project assigned. Ensuring compliance with project time and quality standards, in accordance with the appropriate policies, standard operating procedures (SOPs), Good Clinical Practice (GCP), and all applicable regional and regulatory requirements. Responsible for inspection readiness for their portfolio. Acts as a primary liaison between the Company and the Customer to ensure timely study start-up, conduct, and close-out according to the Customer’s and the Company’s contractual agreement. Oversee the development, review, and finalisation of project-related documentation, materials and plans. Lead the process of updating the documentation or creating new content where necessary throughout the duration of the project based on protocol amendments or scope changes. Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues. Liaising with global internal stakeholders and create vendor partnerships based on the needs of the project, including couriers, translation, and third-party nursing services. Accountable for the financial performance of each project. Holding aclear understanding of the study budget and its scope, managing it to the point of completion and reconciliation. Preparing accurate financial and activity long-term forecasts and reporting actual performance against forecast with justification and context. Review, approve, and track project time and expenses against deliverables and budget allowances. Collaborate with the Project Accounting Team and other internal stakeholders to ensure accurate and timely preparation and approval of project invoices. Identify changes in scope against the budget and timelines and lead the negotiation between client and internal teams for approval of Change Orders (COs). Ensure all COs are executed in a timely and efficient manner. Anticipate, identify, and document potential risks to the project. Develop contingency plans and risk mitigation strategies to ensure successful delivery of study goals. Continue monitoring, documenting, and mitigating risks through the life cycle of the project. -Lead and oversee issue management through effective investigation, reporting, and follow-up of corrective actions in collaboration with relevant stakeholders. Escalate significant issues to the Associate Director, Project Delivery. Continuously assess and lead the management of the project health and performance, reporting overall progress throughout the life cycle of the project to internal and external stakeholders. Maintain effective communications between Illingworth business units, clients, sites, and vendors. This includes leading meetings and composing clear email communication with notes of discussion points and action items in a timely manner. Oversee the site engagement and contracting processes to promote and ensure good uptake of Illingworth services. Collaborate with other Illingworth departments to develop and grow the service and team. Develop strong relationships with current clients to generate new and/or add-on business for the future. Provide project-specific training for nurses, Project Coordinators (PCs), and other any other applicable team members assigned to the projects and oversee their work. Accountable for the maintenance of study information on a variety of trackers, databases and systems, based on the needs of the project. Lead in gathering feedback and conducting lessons learned throughout the project life cycle, in collaboration with the Illingworth project team, the client and other relevant stakeholders, to build, maintain and share a knowledge base that informs process improvement. Qualifications Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Show more Show less
