Partner Operations Executive

Job Role: Partner Operations Executive

Experience: 3-5 Years

Location: Chennai

Department: Global Partner Operations

About the Role:

As a Partner Operations Executive, you will play a key role in managing and supporting our global partner network. You’ll be responsible for handling partner-related operations such as licensing, commissions, upgrades/downgrades, add-ons, and customer mapping, ensuring smooth coordination between partners and internal teams. This role requires a proactive communicator with strong organizational and analytical skills, capable of multitasking and maintaining high accuracy in a fast-paced environment.

Key Responsibilities:

• Conduct daily outbound calls and emails to partners to follow up on operational queries, including licensing, commissions, upgrades/downgrades, add-ons, Partner Store, and customer mapping.
• Review Partner Store documentation and resources, escalate issues to internal stakeholders when necessary, and ensure timely updates.
• Suggest and collaborate on process improvements and documentation changes to enhance partner experience and operational efficiency.
• Build and maintain strong relationships with partner contacts, ensuring high levels of satisfaction with services and support programs.
• Proactively understand partner needs and deliver timely, clear, and effective communication in English (both verbal and written).
• Handle data enrichment, record keeping, and updates on Zoho CRM and Desk systems.
• Ensure tickets are responded to within defined SLAs (8–24 hours) and meet/exceed KPI targets.
• Regularly update dashboards and reports on Zoho CRM to maintain data accuracy and visibility.
• Perform other general activities as required to support Partner Operations.

Individual Expectations

• Ability to multitask, prioritize, and work effectively under deadlines.
• Strong attention to detail and accuracy in data handling.
• Confident and professional telephone manner with excellent soft and negotiation skills.
• Ability to manage objections and maintain partner satisfaction during calls.
• Good judgment to recommend actions and initiate next steps, particularly in compliance-related reviews.
• Strong analytical, critical thinking, and process-driven mindset.
• Effective time management and organizational skills.
• Comfortable working in a dynamic, fast-paced environment.

Desirable Skills (Good to Have, Not Mandatory):

• Experience using Zoho applications (CRM, Desk, etc.).
• Prior experience working with process SLAs.
• Exposure to telesales, customer service, or partner management.
• Familiarity or interest in compliance and risk management processes.

Qualifications :

• 3-5 years of experience in partner operations, customer service, or sales support roles.
• Excellent written and verbal communication skills in English.

Why Join Us?

• Opportunity to work with a global partner ecosystem.
• Collaborative, process-driven, and growth-oriented work environment.
• Exposure to dynamic operations and cross-functional learning opportunities.

Note:

Only the shortlisted candidates will be notified of the further interview process.