Parking Operations Manager

Job Purpose

BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability.

The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments.

1.Principles Accountabilities

Operational Management

• Manage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.)
• Ensure smooth traffic flow, queue management, and system uptime (e.g., SkiData gates)
• Monitor and maintain hygiene, signage, and infrastructure standards

Vendor & Stakeholder Coordination

• Liaise with concessionaire partners for service delivery, grooming, and discipline
• Coordinate with airport departments (Security, Maintenance, Customer Service, etc.)
• Ensure timely updates and compliance from vendor SPOCs

Revenue & Billing Oversight

• Oversee parking fee collection, cash counter audits, and reconciliation
• Ensure accurate billing, invoicing, and reporting to Commercial & finance team
• Monitor RFID/system usage and prevent misuse

Compliance & Audit

• Ensure adherence to safety, regulatory, and operational protocols
• Prepare for internal and external audits with complete documentation
• Maintain logs for incident reports eg: civil/electrical work, and system failures

Customer Experience & Social Media

• Monitor guest experience across landside areas and parking zones
• Address grievances and ensure timely resolution
• Coordinate with social media teams for promotions updates, alerts, and feedback

2.Education qualification and pre-requisites

• Minimum

  7-10 years

  of experience in

  parking operations

  within

  large infrastructure setups

  (e.g., airports, malls, transport hubs)
• Proven experience in

  multi-stakeholder coordination

  and

  vendor management

• Strong understanding of

  parking systems

  ,

  traffic flow

  , and

  commercial operations

• Familiarity with

  audit processes

  ,

  billing systems

  , and

  compliance standards