Job Title: QA/QC Head (General Manager or Deputy General Manager) Location: Bengaluru, India Company: BIAL Project: Construction of Airport Terminal, Runways, Bridges, Roads, and Support Buildings including MEP Services, Airport System, Interiors and Landscape and associated works. Job Summary We are seeking a highly experienced QA/QC Head to oversee the Quality Assurance and Quality Control processes for our large-scale airport construction project in Bengaluru. The ideal candidate will ensure adherence to international and national quality standards, drive quality improvements, and work closely with project teams to ensure compliance with contractual and regulatory requirements. Key Responsibilities Develop and Implement QA/QC Plans: Establish and enforce quality standards, procedures, and specifications for all construction activities. Ensure Compliance : Monitor adherence to project specifications, IS codes, BIS standards, ICAO and FAA requirements, and other applicable regulatory guidelines. Quality Inspections & Audits: Conduct regular site inspections, audits, and testing materials and workmanship to ensure high-quality construction. Material Testing & Approval: Oversee material approvals, testing procedures, and certification requirements for construction materials, including concrete, steel, and asphalt. Coordination with Stakeholders: Work closely with contractors, consultants, and project management teams to ensure quality objectives are met. Non-Conformance & Corrective Actions: Identify non-conformities, document deviations, and implement corrective and preventive actions. Training & Development: Provide technical training to project engineers, site supervisors, and subcontractors to promote a quality-driven culture. Documentation & Reporting: Maintain quality records, generate reports, and present findings to senior management and regulatory authorities. HSE & Risk Management: Ensure alignment of QA/QC activities with Health, Safety, and Environmental (HSE) policies and risk management protocols. Qualifications & Experience Education: Bachelor's/master’s degree in civil engineering or a related field. Experience: 20+ years of experience (in which 15+ years in QA/QC management for large infrastructure projects, preferably airport construction) Certifications: ISO 9001 Lead Auditor, Six Sigma, or equivalent QA/QC certifications will be an advantage. Technical Expertise : Strong understanding of construction materials, testing methods, and quality standards such as IS, ASTM, ACI, and ICAO. Regulatory Knowledge: Familiarity with DGCA, AAI, ICAO, and FAA regulations related to airport construction. Leadership Skills: Ability to lead and mentor QA/QC teams, drive process improvements, and coordinate with cross-functional teams. Communication Skills: Strong verbal and written communication skills for effective reporting and stakeholder engagement. Preferred Skills & Attributes: Experience in airport projects, highways, bridges, and MEP systems. Proficiency in QA/QC management software and tools. Analytical mindset with problem-solving abilities. Ability to handle multiple tasks and work under pressure. Show more Show less

Job Title: Design (General Manager or Deputy General Manager) Location: Bengaluru, India Company: BIAL Project: Construction of Airport Terminal, Runways, Bridges, Roads, and Support Buildings including MEP Services, Airport System, Interiors and Landscape and associated works. Job Summary We are seeking a highly experienced Design Head to guide other Architects, interpret client briefs, and review contracts and designs. The candidate should be able to relay important information and assist VP Design and Team in Project Scope creation and Design management. We are searching for a seasoned candidate to oversee the company's new construction projects. Within our projects, you will work closely with clients, stakeholders, and project teams to understand their needs and to get to the heart of their requirements. You’ll be responsible for developing the right solution, not just any solution – even if that means trying something new and resisting well-trodden paths. As Senior Airport Architect you are responsible for feasibility studies, master plan studies, terminal development planning from the initial definition stage to concept planning. Key Responsibilities Responsible for feasibility studies, master plan studies, terminal development planning from the initial definition stage to concept planning. Manage pre-project consultancy, project definition including requirement analysis, concept design, preliminary design, for terminal buildings and all other ancillary buildings, including ATC towers, R & FFF, cargo facilities and MRO's. Elaboration and implementation of new (sustainability/innovation driven) methodologies for airport development decision making. Develop and maintain strong relationships with clients and stakeholders to ensure their satisfaction and loyalty. Provide leadership, guidance, and mentorship to junior architects and other team members. Review operational, commercial, and technical aspects and recommendations for improvements of terminal facilities. Undertake demand analysis, stakeholder / user requirements, functional planning, flows and processor design. Manage project budgets, schedules, and resources to ensure timely and successful delivery. Develop and lead the design process for various building types, including residential, commercial, and institutional projects Create detailed architectural drawings and specifications Collaborate with project managers to establish project goals, timelines, and budgets Coordinate with engineers, contractors, and other stakeholders during the construction process Ensure that all projects meet legal and regulatory requirements Qualifications & Experience A bachelor’s degree in architecture preferably with airport design or other transport infrastructure of buildings of similar functional complexity. 15-25 years of experience in airport architecture, transport infrastructure of buildings of similar functional complexity, with a proven track record of delivering successful projects. Strong analytical skills and knowledge of the industry standards and regulations. Excellent communication, leadership, and project management skills. Ability to work collaboratively with clients, stakeholders, and project teams to achieve the set goals. Provide leadership, guidance, and mentorship to junior architects and other team members. Review operational, commercial, technical aspects and recommendations for improvements of terminal facilities. Undertake demand analysis, stakeholder / user requirements, functional planning, flows and processor design. Manage project budgets, schedules, and resources to ensure timely and successful delivery. Thorough knowledge of building codes, materials, and construction techniques Experience with AutoCAD, SketchUp, Revit, and other design software Strong leadership and communication skills Ability to manage multiple projects simultaneously and adapt to changing priorities A passion for creativity, digitalization, and sustainability. Familiarity with the most current and latest software. High motivation and enthusiasm with an entrepreneurial attitude. A team player with strong communication skills in English & Hindi. Local language an additional skill set. Show more Show less

JOB PURPOSE BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability. Being responsible for driving Commercial Revenue Growth for the Airport by strategizing and implementing business development strategies to optimize the business performance and maximize the growth opportunities and providing enhanced customer experience at the airport. PRINCIPAL ACCOUNTABILITIES 1.Strategic Planning and Business Development: Understanding the trends and dynamics of the Global Retail/ Travel Retail industry and developing short-term and long-term strategies to optimize business performance and maximize revenue opportunities. Understanding the customer profile & segmentation, Trends & Insights to develop and implement strategies for maximizing Space productivity and Spend Per Pax To Optimize Commercial Space Density by developing and executing space planning strategy through zoning, product/category mapping and brand mapping Implement the business development strategies across Retail, F&B and Services through physical, digital and Omni channel platforms. Identifying and Evaluating potential Brands, Products, Services, Concepts and Retailers etc. for the airport and devise a roadmap for strategic Partnerships and Alliances. Identifying & Onboarding Anchor Brands for key product categories to transform the Airport Brand environment as preferred destination for Retail, Entertainment and Dining. Building alliances with potential brands, retailers and start-ups to develop POCs/POP-UP store concepts for the airport to enhance customer experience 2.Building Strategic Alliances and Partnerships: Conduct Market Research, Benchmarking and Passenger profiling to identify new business opportunities. Monitoring the market trends in Retail and Hospitality industry, Airport Commercial Business, including Travel Retail, Hospitality, Duty Free, F&B and Identifying potential opportunities for strategic collaboration / partnerships. Implementing a progressive Tender Strategy for Partner Onboarding by constantly upgrading the selection/evaluation criteria based on market dynamics and business requirements. Making the Tender/Selection process efficient and transparent to ensure larger participation, fair evaluation and selection of right brand / partner. 3.Innovation, Market Intelligence and Implementation of Best Practices: To evaluate and analyze the current business trend, global best practices, market innovation of products & processes and customer buying patterns in a travel retail environment with a view to improve the existing product assortment, systems & processes, customer service and store ambience. 4.Project Management: Setting up an efficient and agile Project Management Process for Commercial Project execution 5.Leadership and Mentoring: Provide leadership, Support, mentor, and develop staff who directly report so they in turn develop and grow as valued resources. Qualifications and Skills MBA / Post Graduation 12-15 Years with Retail / F&B Experience in a Senior Management role Familiarity with Digital innovation and emerging Trends in Travel Retail Strong Strategic Thinking, Negotiation, Stakeholder Management Skills Exposure to Retail and F&B domain Leadership Problem Solving & Decision Making Budgeting and P&L accountability Show more Show less

ABOUT COMPANY Kempegowda International Airport, Bengaluru (KIAB/ BLR Airport), named after founder of the City – Hiriya Kempegowda – has the unique distinction of being the first Greenfield Airport in India, established on a Public-Private Partnership (PPP) model. This heralded a revolution in Indian aviation, as more airports in the Country were privatised, thereafter. JOB PURPOSE The Implementation Technical Manager will lead the adoption and execution of Gen AI-driven solutions at Bengaluru Airport . This role involves identifying opportunities, deploying solutions, and ensuring seamless integration with airport operations. The candidate will collaborate with business teams, technology partners, and stakeholders to drive & enhance passenger experience, and optimize airport operations. Technical Manager will be responsible for leading the successful delivery of Generative AI projects, ensuring alignment with organizational goals. The role includes validating designs, and ensuring that all implementations adhere to best practices and security standards, in consultation with OEM and vendor partner. The Technical Manager will work closely with internal business stakeholders and external partners to align Gen AI initiatives with business objectives, monitor project progress, and effectively communicate updates to the leadership team. The role also includes ongoing project managing & overseeing the development of these solutions, ensuring reliability, security, and continuous improvement. PRINCIPAL ACCOUNTABILITIES End-to-End Project Management Manage and oversee the complete lifecycle of IT projects, including planning, design, execution, and maintenance. Ensure projects are delivered on time, within budget, and meet technical and business requirements. Provide regular updates to the leadership team on project status, issues, and risk mitigation plan Identify Opportunities Work with business teams to identify areas where Gen AI can enhance efficiency and customer experience. Analyze latest GenAI/AI trends, and assess feasibility for airport operations. Gen AI Solution Design and Implementation Review Gen AI solution requirements and designs to ensure alignment with business goals, and recommend best practices for scalable, secure, and efficient implementation. Collaboration with Internal and External Stakeholders Collaborate with business stakeholders to define technical requirements and ensure alignment with business needs. Maintain regular communication with internal and external stakeholders to ensure alignment with project goals. Application Development & Delivery Quality Assurance & Performance Monitoring Oversee the development and deployment of AI, Gen AI solutions Ensure that applications meet user experience and standards. Monitor and refine AI solutions to ensure continuous improvement and scalability. Manage relationships with external vendors responsible for executing AI and digital projects. Monitor and evaluate the quality of solutions delivered by vendors to ensure they meet the specified requirements. Conduct regular performance reviews, analyzing results and implementing improvements or adjustments as necessary. Ensure BIAL standards, best Practices & Security Standards Compliance Monitor and evaluate the quality of solutions delivered by vendors to ensure they meet the specified requirements Conduct regular performance reviews, analyzing results and implementing improvements or adjustments as necessary. Ensure all project implementations adhere to best practices, security, privacy and regulatory standards Work closely with security teams to ensure data protection, compliance Security controls and monitoring Understanding of ethical and responsible aspects of AI. Implement and monitor risk management protocols throughout the project lifecycle. Continuous Improvement & Innovation Stay updated with the latest advancements in AI, Gen AI, and digital technologies to propose innovative solutions. Leadership & Team Development Lead, mentor, and support the development of cross-functional teams in AI, IT, and data science projects. QUALIFICATIONS & SKILLS Education qualification and certifications M.C.A. / B.E. / B. Tech Degree in IT with relevant experience. Years of Experience 7 - 10 years of total experience Experience in technology leadership roles, focusing on AI applications and AI-powered automation Understanding of regulatory and ethical considerations related to new technologies. Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Computer skills Experience in Gen AI applications, AI Frameworks, machine learning models development and AI-powered automation Experience in leading programming Languages required for Gen AI , machine learning models development and previously worked with Backend programming stack Strong understanding of AI and Gen AI technologies (machine learning, LLM , SLM ,NLP, computer vision, etc.) ,data management and data pipelines for efficient Gen AI development. Strong Knowledge in cost-saving approaches for Gen AI infrastructure, model selection, and design optimization to ensure efficient and cost-effective deployment of AI solutions Proficiency in cloud platforms (e.g., AWS, Azure) for deploying and managing Gen AI solutions Knowledge with monitoring, analyzing, and optimizing the performance of AI/GenAI solutions to ensure continuous improvement and operational excellence Project management experience, with proficiency in Agile, Scrum, or traditional project management methodologies. Strong problem-solving and troubleshooting skills. Knowledge and work skills Cybersecurity: Knowledge in Application security, Data security, Infrastructure & Network Security, Identity & Access Management DevSecOps & Security: Knowledge of DevSecOps principles, CI/CD pipelines, application and infrastructure security controls and best practices. Project Management Tools: Proficient in tools like Jira, Asana, and Microsoft Project for tracking tasks and managing projects. Maintenance & Support: Experience in system maintenance, troubleshooting, and providing ongoing support. *Please note that this role requires 5 days work from office. Show more Show less

Job Description 1.Overall In-charge of the Day-to-day functioning of the AOCC in a manner which is compliant with the `regulatory requirements and in accordance with various BIAL regulations, objectives, and philosophy. 2. Synchronize performance of all Airport process and sub-process so as to ensure that the Quality, Efficiency and Punctuality objectives of BIA are achieved in real time operations. 3. Manages the process of passenger, baggage’s, aircraft, and information at real time to achieve the airport objective of efficiency, safety, and punctuality without losing service quality. 4. Implements the Management approved Standard Operating Procedures pertaining to AOCC. 5. Carries out day to day functioning of the AOCC in a manner which is compliant with the regulatory requirements and is in accordance with various BIAL regulations, objectives, and philosophy. 6. Implements the resource allocation concept of the airport as defined in the seasonal plan. 7. Conducts Airport Operations in accordance to the various regulations by DGCA and BCAS. 8. Continuously monitors the AOCC stakeholder’s performance as per the process defined. 9.Manage airport processes/resources in a pro-active manner and ensure prevention of operational `bottlenecks 10. Conduct operations of Airport Operation Control Centre, in a manner to achieve the Airport’s `objective of Efficiency, Safety and Punctuality without losing Service quality with assistance from team. 11. Coordinate and synchronize all processes and sub-processes at the airport, in real time. 12. Action all relevant procedure during cancelled flight planned & unplanned. 13. Responsible for achieving optimum levels of coordination with all Airport partners to ensure that the entire airport processes function well. 14.Ensure the basic data for all the aircrafts are entered in the system as per the defined procedure and Ensure very high quality Data input into Airport operational database, so as to ensure accurate and timely `information to passengers and accurate billing in the prescribed format. 15.Regular audit of basic data in AOS system and process to be implemented as per process defined in PCM (Process Change Management) 16.Coordinate and synchronize all processes and sub-processes at the airport, in real time. 17. Shall be responsible for accuracy and informative data into daily management report. 18. Manager along with team shall be responsible to achieve optimum levels of coordination with all Airport `partners to ensure that all the airport processes function well. 19. Ensure accurate mapping is done for Integrated Management System process for AOCC. Ensure the information is sourced and disseminated to various stake holders for effective use of all fixed resources and on time performance. 16. Always try to sell the AOCC concept to all new partners and brief about AOCC to visitors if any. 17. Ensure all operations related reports are send to appropriate stakeholders and adhere to timelines. Role: Operations Manager Industry Type: Aviation Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Experience: 9 to 14 Only Show more Show less

Job Title: Senior Manager, PHE Design Job Summary We are seeking an experienced Senior Manager for PHE Design to lead, oversee and manage all aspects of PHE & Fire Protection design for all projects in BIAL. The candidate shall be responsible for ensuring high quality deliverables, adherence to technical standards and fostering collaboration within multidisciplinary teams. Key Responsibilities Leadership and Team Management: Lead, mentor, and manage a team of engineers and designers. Manage project schedules to meet deadlines and quality standards. Foster a culture of innovation, collaboration, and continuous improvement. Technical Design & Oversight Develop and review detailed engineering designs for plumbing (water supply, drainage, sewage treatment) and fire protection systems (sprinklers, hydrants, fire alarm coordination). Ensure all systems comply with local building codes, NFPA standards, NBC, and international regulations such as IPC, UPC, etc. Conduct hydraulic calculations, pipe sizing, pump selection, and equipment specifications. Evaluate and integrate sustainable water management practices (rainwater harvesting, greywater reuse, etc.). Sound knowledge of various treatment methods for Sewage & Water. Project Management: Collaborate with project managers and cross-functional teams to define project scopes, budgets, and timelines. Monitor project progress and address any technical or resource-related challenges. Ensure projects meet client expectations and regulatory compliance. Innovation and Process Improvement: Identify opportunities to integrate new technologies, tools, or methodologies into the design process. Lead initiatives to improve efficiency and reduce costs without compromising quality. Stakeholder Engagement: Act as a primary technical contact for all internal stakeholders and design consultants. Present technical solutions and progress updates to clients and leadership teams. Collaborate with procurement and vendors to select and validate components and materials. Compliance and Risk Management: Ensure all designs meet safety and environmental standards. Proactively identify and mitigate technical risks associated with projects. Qualifications Education: Bachelor’s degree in Mechanical Engineering. Experience: 15+ years of experience in PHE & Fire Protection design, with at least 5 years in a leadership or management role. Proven track record of successfully delivering complex projects on time and within budget. Extensive experience in high-rise buildings, commercial, industrial, or mixed-use developments. Proficiency in design tools (AutoCAD, Revit MEP, BIM360, Pipe Flow, SprinkCAD, etc.). In-depth knowledge of codes and standards (NFPA, NBC, IPC, IS codes, ASHRAE, etc.). Skills: Strong knowledge of industry codes and standards (e.g., NEC, IEC, IEEE). Excellent leadership and team management abilities. Proficient in project management methodologies and tools. Exceptional communication and presentation skills. Strong problem-solving and decision-making abilities. Key Performance Indicators (KPIs): On-time project delivery rates. Design accuracy and adherence to standards. Team performance and engagement metrics. Client satisfaction scores. Cost savings achieved through innovation and process improvements. Show more Show less

JOB PURPOSE: The Head of mXDR Operations is responsible for leading and managing the operational aspects of cybersecurity at the airport, including oversight of the Managed Security Services Provider (MSSP) delivering SOC operations, Threat Hunting, Detection & Prevention, and Incident Response. The role also encompasses direct accountability for Information Security Operations covering both IT and OT (Operational Technology) domains, ensuring a unified and effective defense posture against cyber threats in a critical infrastructure environment. PRINCIPAL ACCOUNTABILITIES: SOC & mXDR Oversight Lead daily operations and governance of MSSP-managed Security Operations Center (SOC) and mXDR services. Review and validate alerts, use cases, playbooks, and tuning recommendations submitted by MSSP. Define and track service level agreements (SLAs), mean time to detect/respond (MTTD/MTTR), and other performance KPIs. Ensure continuous coverage across IT, cloud, and OT assets within the SOC’s visibility and telemetry scope. Collaborate with MSSP to plan capability upgrades (e.g., EDR, NDR, cloud telemetry integration). Optimize the performance of managed XDR solutions to proactively identify and mitigate risks. Monitor and evaluate partner performance, addressing any issues related to quality, cost, or delivery. Threat Hunting & Detection Engineering Guide the proactive hunting of threats across endpoints, networks, OT environments, and cloud workloads. Review hunting hypotheses and analytics built on threat intelligence, behavior analytics, and anomaly detection. Oversee development and refinement of detection rules, correlation logic, and behavioral models. Drive periodic reviews of MITRE ATT&CK coverage and detection effectiveness. Support threat simulation and emulation exercises (e.g., purple teaming) to enhance detection posture. Incident Response & Management Ensure a well-defined incident response plan is in place and regularly tested through simulations. Continuously improve detection and response capabilities based on threat intelligence and industry trends. Conduct post-incident reviews to identify lessons learned and improve processes. Act as the lead coordinator for high-severity and regulatory-reportable cyber incidents. Ensure MSSP follows incident response procedures and escalates as per predefined thresholds. Maintain and test incident response playbooks, RACI charts, and communication protocols. Coordinate evidence collection, forensic analysis, and root cause investigations. Oversee the implementation and verification of post-incident recovery and lessons learned. OT Cybersecurity Operations Work with the ICS Security SME to oversee deployment and operations of OT-specific security controls (e.g., ICS firewalls, passive monitoring). Support ICS Security SME in working with OT vendors and facilities teams to ensure security of SCADA, BMS, and other critical systems. Track vulnerabilities in OT assets and coordinate with ICS Security SME and stakeholders for safe remediation. Monitor lateral movement risks between IT and OT environments and enforce network segmentation. Ensure OT environments are covered in threat detection, logging, and alerting workflows. Information Security Operations Manage day-to-day internal security operations including DLP, endpoint protection, and access monitoring. Review all Change Requests and provide insight & recommendations ensuring CRs/amendments are fit for purpose, negotiated and executed by working with all stakeholders. Ensure critical patches, vulnerabilities, and security misconfigurations are tracked and remediated. Maintain visibility of high-value assets and enforce control compliance (e.g., logging, backup, access). Investigate user behavior anomalies and enforce insider threat detection measures. Coordinate identity and access management reviews for privileged and third-party access. Governance, Reporting & Compliance Generate monthly and quarterly dashboards covering alerts, incidents, SLAs, and threat trends. Report on MSSP adherence to contract deliverables, including risk exposure and gap analysis. Manage escalations as per contracted frameworks. Ensure unresolved escalations are tabled in governance forums and taken up for resolution. Drive the resolution of such escalations by working with all concerned stakeholders Coordinate with compliance teams for audits and regulatory inspections related to cybersecurity. Contribute to cyber risk assessments for critical airport systems and digital services. Ensure alignment with international frameworks (e.g., NIST CSF, ISO 27001, NIS2) and aviation-specific mandates. Strategic Leadership Provide strategic direction and leadership to the MSSP, fostering a culture of excellence and continuous improvement. Drive innovation in information security solutions and practices, ensuring the organization remains competitive and forward-looking. Act as a key advisor on Information Security matters, contributing to strategic decision-making. DIMENSIONS: Financial Optimize operational expenses while delivering high-value outcomes through effective vendor negotiations. Support financial risk mitigation by safeguarding against data breaches, penalties, and other cyber-related losses. Non-Financial Manage the MSSP (both remote and no-premises resources) with day-to-day tasks, review, and guidance on in-scope activities. Assess the skills, capabilities & expectations of the MSSP from time to time and work with MSSP management for right sourcing in BIAL account. Provide inputs on team capacity planning & hiring plans if any Lead and mentor MSSP team, fostering a high-performing team culture. Enhance the organization's ability to respond to and recover from cyber incidents effectively. Competency - Proficiency Level - Description: Cybersecurity Operations - Expert - Deep knowledge in SOC, SIEM, XDR, endpoint, network, and cloud security Threat Detection & Threat Hunting - Advanced - Experience in proactively identifying advanced threats and anomalies Incident Response & Forensics - Advanced - Skilled in leading structured incident response and root cause analysis OT Security - Intermediate - Understanding of OT systems and securing industrial environments Vendor & MSSP Management - Advanced - Strong experience in managing MSSP contracts and delivery governance Information Security Frameworks - Advanced - ISO 27001, NIST, MITRE ATT&CK, CIS Controls Communication & Reporting - Advanced - Capable of translating technical issues into business impact for leadership Risk Management & Compliance - Intermediate - Knowledge of regulatory and critical infrastructure compliance requirements Team Leadership & Collaboration - Advanced - Experience in leading internal security teams and cross-functional teams JOB SPECIFICATION: Knowledge and work skills: Comprehensive understanding of cybersecurity frameworks, technologies, and methodologies (e.g., NIST CSF, ISO 27001, MITRE ATT&CK, ITIL v3, PMP, TOGAF, ISO 20k & 27k and COBIT). Expertise in managed XDR operations, incident response, threat intelligence, and identity management. Familiarity with security architecture principles, ICS/OT security frameworks, and industrial protocols. Adequate knowledge of regulatory standards applicable to the industry. Proficient in process improvement and development practices Strong knowledge of SLA & service management, and operations management. Knowledge with InfoSec tools like: AV/EDR, Data Leakage Prevention, Metasploit, TripWire, Rapid7, Tenable, Snort, Nessus, Burp Suite, Appscan, Nmap, Wireshark, Firewalls, SIEM, SOAR, , SSE, CASB, PIM/PAM, WAF, O365 suite (Intune, Conditional access, Data classification and protection). Skills Minimum 10–12 years of experience in cybersecurity operations, with at least 5 years in a leadership or MSSP governance role. Experience in driving initiatives centered on continuous improvement, innovation, execution excellence, customer centricity and automation Analytical and problem-solving skills for assessing threats, vulnerabilities, and risks in complex environments. Exceptional communication and stakeholder management skills to influence decision-making and secure buy-in. Proven ability to lead cross-functional teams. Ability to build and maintain relationships with internal teams, partners, and external vendors. Qualifications Bachelor’s degree in computer science, Information Security, or a related field (Master’s degree preferred). Certifications such as CISSP, CISM, CISA, CEH, or equivalent are highly desirable. **Please note that this position requires 5 days work from Office. Show more Show less

JOB DESCRIPTION JOB TITLE: Executive - Electronics and Instrumentation DIVISION/ DEPARTMENT : Electronics & Instrumentation (E&I) JOB PURPOSE (Provide an overview of the job, its context in the organization, and the contribution that it makes) Maintenance, configurations, and upkeep of Electronics & Instrumentation (E&I) Systems. To keep track of trouble tickets and quick responses to any calls. Responsible for the proper discharge of shift duty as assigned, managing outsourced resources and activities in each shift, and maintenance of shift logs and escalation to the next level in case of exigencies. Assists team in project coordination and enabling works. Accountabilities Installation, Maintenance, and upkeep of Electronics & Instrumentation systems. Have a clear understanding of the safety, operations, maintenance, and troubleshooting concepts of the E&I Systems. Works with Service Desk tool and other department staff as appropriate to determine and resolve problems received from internal/external users. Actively takes part in the Project execution of the E&I system and provides excellent supervision and control by closely monitoring the deliverables by the vendors/contractors and bringing to the DMs/Reporting Manager’s notice in case of any discrepancy. Good troubleshooting and analytical skills on all products of E&I systems. Ensure that all the E&I equipment’s communication network is “UP” and running. Major Activities Upkeep the systems by following PM schedules. Attends calls and provides resolution within the agreed SLA time frame. Take initiative in project activities and assist the team in project documentation, UATs, SATs, and HOTO. Follows SLAs and provides resolutions on time. Monitors communications, and system network health and takes preventive measures to ensure the intact performance of the systems. Electronics & Instrumentation Systems: Building Management System, Fire Alarm Systems, Fire Suppression Systems, Building Management Systems, Programmable Logic Controllers, Supervisory Control and Data Acquisition, Distributed Control Systems, Advanced Visual Docking Guiding Systems, Very Early Smoke Detection Apparatus, and Water Leakage Detection Systems. Education qualification and certifications (Indicate the level of education and certifications required) Qualification: Diploma/B.E. / B.Tech. – EEE/ECE/E&I. Years of Experience ( Years of relevant experience required): 1 - 4 Years. Knowledge and work skills [Indicate what knowledge (machines, equipment, processes, systems, etc.,) Electronics and Instrumentation Systems Able to understand the concepts of E&I Systems mentioned above. Possess good knowledge of the Protocols used in safety and automation systems. Supervise Planned Preventive Maintenance (PPM), Weekly Routine Inspection & Servicing of all E&I Systems. Preparing documentation and reports (daily, monthly, annual maintenance & MIS reports). Ensuring effective self-management, planning, and delivery of the designated workload. Explains and demonstrates system function and operation to end users. Able to read and interpret drawings, P&IDs, specifications, vendor data, technical data sheets, etc. Skilled in computer software applications such as Microsoft Word, Excel, Office 365 & Outlook. Ability to mentor lower-level technicians, work as part of a team; communicate effectively with fellow workers, and alternate. Ability to demonstrate adherence to established safety policies and procedures. Ability to demonstrate support for the company’s environmental management system. Other Systems Knowledge of the IBM Maximo Asset Management/SAP application will be an added advantage. Good troubleshooting, analytical skills & knowledge of products maintained by E&I department. Show more Show less

About the Company: Air travel is one of the high growth industries in India and BLR airport is one of its fastest growing airports. Opened in 2008, BLR airport was the first PPP greenfield airport developed in India and is currently ranked all India No 3 in terms of passenger traffic (~40 million passengers per year). Bangalore International Airport Limited, or BIAL, is the parent company that operates the Kempegowda International Airport in Bengaluru, Karnataka. The company is driven by innovation, eco-consciousness, and a vision to create an 'airport city' with modern amenities and services, making it much more than just a travel hub. For more information visit https://www.bengaluruairport.com About the Department: The ‘Commercial’ business vertical takes care of all the non-aero monetization of the airport. It involves development and management of services like Retail, Food and Beverages (restaurants), Duty Free, Quad (entertainment zone) Lounges, Transit Hotels, Personalized Services (Care by BLR) and Landside services (Cabs and Parking) The ‘Commercial – Digital’ department takes care of all the digital interventions required to support the commercial department’s money-making activities. Major digital initiatives are 1) EPOS – Integrated store / service billing software 2) BLR Pay – unified Payment Gateway services for all concessionaires, 3) BLR Pulse Rewards – Coalition rewards program across all offerings within BLR airport and 4) Pulse by BLR – Ecommerce marketplace offering all airport related services through web and app. About the Opportunity: Pulse by BLR is much more than an airport information website. Its an ecommerce super app. It offers passengers a bouquet of ordering services like flights, cabs, food delivery, lounge, transit hotel, duty free and a host of innovative marketing features. Pulse by BLR, BLR Pulse Rewards program and CDP, together form main axis which digitally transforms the airport customer experience. Job Title: Digital Analytics Specialist – CDP, Marketing Automation, & Business Analytics Designation: Deputy Manager / Manager Job Summary: The Digital Analytics Specialist is responsible for leveraging data and analytics to drive actionable insights, improve marketing efficiency, and support strategic decision-making. The role focuses on managing Customer Data Platforms (CDP), optimizing marketing automation, and delivering business-critical analytics across the product lifecycle. Success requires a combination of execution excellence, cross-functional collaboration, and the ability to navigate a dynamic VUCA (Volatile, Uncertain, Complex, and Ambiguous) work environment. Over time, the aspirant shall also champion various initiatives within the organization and drive data maturity and adoption and encourage a consistent data led thinking. Key Responsibilities: 1. Customer Data Platform (CDP) Management Oversee the implementation, configuration, and maintenance of CDPs to centralize customer data. Integrate CDP with other systems, such as multiple data sources, CRM, marketing automation tools, and multiple analytics platforms. Ensure data accuracy, consistency, and compliance with privacy regulations (e.g., GDPR, CCPA). Manage customer segmentation to enable personalized marketing and customer experience strategies. 2. Marketing Automation Design, implement, and optimize marketing automation workflows. Develop audience segmentation strategies for personalized campaigns. Monitor campaign performance and provide insights for continuous improvement. Collaborate with marketing teams to create data-driven customer engagement strategies. 3. Digital Business Analytics Analyse digital performance metrics across websites, apps, and campaigns. Build and maintain dashboards to track business-critical KPIs. Collaborate with CXOs and HoDs to define and execute analytics use cases. Deliver predictive insights across the full product lifecycle to enhance business outcomes. Key Competencies: Execution Excellence: Detail oriented, ability to deliver high-quality, actionable insights and solutions on time. Collaboration: Proven track record of working with cross-functional teams and multiple vendors to drive business outcomes. Experience collaborating with cross functional department heads / multiple product owners for different projects Adaptability: Thrives in a VUCA environment, effectively managing complexity and ambiguity and people dynamics Analytical Thinking: Strong problem-solving skills with a data-driven mindset. Influence & Leadership: Ability to align diverse stakeholders around analytics-driven decision-making. Work Environment: 100% work from Office . Office is at BLR airport. Dynamic environment offering opportunities for growth and innovation. Many of the solutions being developed are airport firsts and are not established tech solutions even in larger and more advanced airports across the world. Diverse team members with rich domain expertise and industry thought leadership. Desired Candidate (Recruiter Brief): 6+ years experience in digital analytics, with relevant experience managing 1) CDPs, 2) marketing automation, and 3) business analytics for digital products. Should have first hand implementation experience in handling at least 2 out of 3 areas mentioned above with proven ROI for business. Proven expertise in handling analytics across the full product lifecycle, from digital product development to post-launch optimization. Proficiency in analytics platforms (e.g., Google Analytics, Adobe Analytics), data visualization tools (e.g., Tableau, Power BI), and programming languages (e.g., Python, SQL). Experience integrating CDPs and automation tools with marketing and business systems. Should have handled minimum 2 cycles of end to end implementation. Good experience of digital platform analytics is required to plan and suggest what forward-looking enablement’s should be considered for further customer acquisition and retention Potential candidates – Client success managers working with CRM companies, or marketing Automation companies. Should not be job hopper and have steady employment with min 1.5 to 2 years experience per organization. Show more Show less

ABOUT COMPANY Kempegowda International Airport, Bengaluru (KIAB/ BLR Airport), named after founder of the City – Hiriya Kempegowda – has the unique distinction of being the first Greenfield Airport in India, established on a Public-Private Partnership (PPP) model. This heralded a revolution in Indian aviation, as more airports in the Country were privatised, thereafter. JOB PURPOSE The Implementation Technical Manager will lead the adoption and execution of Gen AI-driven solutions at Bengaluru Airport . This role involves identifying opportunities, deploying solutions, and ensuring seamless integration with airport operations. The candidate will collaborate with business teams, technology partners, and stakeholders to drive & enhance passenger experience, and optimize airport operations. Technical Manager will be responsible for leading the successful delivery of Generative AI projects, ensuring alignment with organizational goals. The role includes validating designs, and ensuring that all implementations adhere to best practices and security standards, in consultation with OEM and vendor partner. The Technical Manager will work closely with internal business stakeholders and external partners to align Gen AI initiatives with business objectives, monitor project progress, and effectively communicate updates to the leadership team. The role also includes ongoing project managing & overseeing the development of these solutions, ensuring reliability, security, and continuous improvement. PRINCIPAL ACCOUNTABILITIES End-to-End Project Management Manage and oversee the complete lifecycle of IT projects, including planning, design, execution, and maintenance. Ensure projects are delivered on time, within budget, and meet technical and business requirements. Provide regular updates to the leadership team on project status, issues, and risk mitigation plan Identify Opportunities Work with business teams to identify areas where Gen AI can enhance efficiency and customer experience. Analyze latest GenAI/AI trends, and assess feasibility for airport operations. Gen AI Solution Design and Implementation Review Gen AI solution requirements and designs to ensure alignment with business goals, and recommend best practices for scalable, secure, and efficient implementation. Collaboration with Internal and External Stakeholders Collaborate with business stakeholders to define technical requirements and ensure alignment with business needs. Maintain regular communication with internal and external stakeholders to ensure alignment with project goals. Application Development & Delivery Quality Assurance & Performance Monitoring Oversee the development and deployment of AI, Gen AI solutions Ensure that applications meet user experience and standards. Monitor and refine AI solutions to ensure continuous improvement and scalability. Manage relationships with external vendors responsible for executing AI and digital projects. Monitor and evaluate the quality of solutions delivered by vendors to ensure they meet the specified requirements. Conduct regular performance reviews, analyzing results and implementing improvements or adjustments as necessary. Ensure BIAL standards, best Practices & Security Standards Compliance Monitor and evaluate the quality of solutions delivered by vendors to ensure they meet the specified requirements Conduct regular performance reviews, analyzing results and implementing improvements or adjustments as necessary. Ensure all project implementations adhere to best practices, security, privacy and regulatory standards Work closely with security teams to ensure data protection, compliance Security controls and monitoring Understanding of ethical and responsible aspects of AI. Implement and monitor risk management protocols throughout the project lifecycle. Continuous Improvement & Innovation Stay updated with the latest advancements in AI, Gen AI, and digital technologies to propose innovative solutions. Leadership & Team Development Lead, mentor, and support the development of cross-functional teams in AI, IT, and data science projects. QUALIFICATIONS & SKILLS Education qualification and certifications M.C.A. / B.E. / B. Tech Degree in IT with relevant experience. Years of Experience 7 - 10 years of total experience Experience in technology leadership roles, focusing on AI applications and AI-powered automation Understanding of regulatory and ethical considerations related to new technologies. Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Computer skills Experience in Gen AI applications, AI Frameworks, machine learning models development and AI-powered automation Experience in leading programming Languages required for Gen AI , machine learning models development and previously worked with Backend programming stack Strong understanding of AI and Gen AI technologies (machine learning, LLM , SLM ,NLP, computer vision, etc.) ,data management and data pipelines for efficient Gen AI development. Strong Knowledge in cost-saving approaches for Gen AI infrastructure, model selection, and design optimization to ensure efficient and cost-effective deployment of AI solutions Proficiency in cloud platforms (e.g., AWS, Azure) for deploying and managing Gen AI solutions Knowledge with monitoring, analyzing, and optimizing the performance of AI/GenAI solutions to ensure continuous improvement and operational excellence Project management experience, with proficiency in Agile, Scrum, or traditional project management methodologies. Strong problem-solving and troubleshooting skills. Knowledge and work skills Cybersecurity: Knowledge in Application security, Data security, Infrastructure & Network Security, Identity & Access Management DevSecOps & Security: Knowledge of DevSecOps principles, CI/CD pipelines, application and infrastructure security controls and best practices. Project Management Tools: Proficient in tools like Jira, Asana, and Microsoft Project for tracking tasks and managing projects. Maintenance & Support: Experience in system maintenance, troubleshooting, and providing ongoing support. *Please note that this role requires 5 days work from office.

JOB PURPOSE BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability. Being responsible for driving Commercial Revenue Growth for the Airport by strategizing and implementing business development strategies to optimize the business performance and maximize the growth opportunities and providing enhanced customer experience at the airport. PRINCIPAL ACCOUNTABILITIES 1.Strategic Planning and Business Development: Understanding the trends and dynamics of the Global Retail/ Travel Retail industry and developing short-term and long-term strategies to optimize business performance and maximize revenue opportunities. Understanding the customer profile & segmentation, Trends & Insights to develop and implement strategies for maximizing Space productivity and Spend Per Pax To Optimize Commercial Space Density by developing and executing space planning strategy through zoning, product/category mapping and brand mapping Implement the business development strategies across Retail, F&B and Services through physical, digital and Omni channel platforms. Identifying and Evaluating potential Brands, Products, Services, Concepts and Retailers etc. for the airport and devise a roadmap for strategic Partnerships and Alliances. Identifying & Onboarding Anchor Brands for key product categories to transform the Airport Brand environment as preferred destination for Retail, Entertainment and Dining. Building alliances with potential brands, retailers and start-ups to develop POCs/POP-UP store concepts for the airport to enhance customer experience 2.Building Strategic Alliances and Partnerships: Conduct Market Research, Benchmarking and Passenger profiling to identify new business opportunities. Monitoring the market trends in Retail and Hospitality industry, Airport Commercial Business, including Travel Retail, Hospitality, Duty Free, F&B and Identifying potential opportunities for strategic collaboration / partnerships. Implementing a progressive Tender Strategy for Partner Onboarding by constantly upgrading the selection/evaluation criteria based on market dynamics and business requirements. Making the Tender/Selection process efficient and transparent to ensure larger participation, fair evaluation and selection of right brand / partner. 3.Innovation, Market Intelligence and Implementation of Best Practices: To evaluate and analyze the current business trend, global best practices, market innovation of products & processes and customer buying patterns in a travel retail environment with a view to improve the existing product assortment, systems & processes, customer service and store ambience. 4.Project Management: Setting up an efficient and agile Project Management Process for Commercial Project execution 5.Leadership and Mentoring: Provide leadership, Support, mentor, and develop staff who directly report so they in turn develop and grow as valued resources. Qualifications and Skills MBA / Post Graduation 12-15 Years with Retail / F&B Experience in a Senior Management role Familiarity with Digital innovation and emerging Trends in Travel Retail Strong Strategic Thinking, Negotiation, Stakeholder Management Skills Exposure to Retail and F&B domain Leadership Problem Solving & Decision Making Budgeting and P&L accountability

About the Company: Air travel is one of the high growth industries in India and BLR airport is one of its fastest growing airports. Opened in 2008, BLR airport was the first PPP greenfield airport developed in India and is currently ranked all India No 3 in terms of passenger traffic (~40 million passengers per year). Bangalore International Airport Limited, or BIAL, is the parent company that operates the Kempegowda International Airport in Bengaluru, Karnataka. JOB PURPOSE: Technical Manager – is responsible for exploring, validating, and implementing innovative digital solutions at Bangalore Airport. Key responsibilities include identifying suitable technologies, estimating costs and efforts, conducting proof of concepts (PoCs), preparing RFPs, evaluating solutions, and selecting the right partners. The candidate will provide technical guidance, ensure successful implementation, and collaborate with teams to drive innovation, solve challenges, and deliver high-quality results. The Technical Manager will work closely with business teams to understand operational needs, propose technology solutions, and engage with partners to bring innovations into the airport ecosystem. Responsibilities include developing target architectures, validating designs, and ensuring implementations adhere to best practices and security standards. This role also requires monitoring project progress, aligning with business objectives, and providing updates to leadership. PRINCIPAL ACCOUNTABILITIES: Accountabilities & Major Activities End-to-End Project Management Manage and oversee the complete lifecycle of IT projects, including planning, design and implementation of pilots. Ensure projects are delivered on time, within budget, and meet technical and business requirements. Provide regular updates to the leadership team on project status, issues, and risk mitigation plan RFP Preparation and support procurement Develop comprehensive RFP requirements including evaluation criteria and scoring, in line with ICT guidelines. Evaluate vendor technical proposals. Contribute to agreement and contracts. Identification & Evaluation of Emerging Technologies Monitor industry trends (e.g., smart airports, AI/ML, IoT, robotics, digital twins, biometrics) Engage with vendors, startups, and OEMs to explore new technology solutions Shortlist and prioritize potential technologies based on strategic fit, maturity, and business needs. Prepare internal presentations, research briefs, and value assessments for shortlisted technologies. Conduct Proof of Concepts (PoCs) Test the feasibility and impact of new technologies before full-scale implementation. Define scope, success criteria, and testing plans for PoCs Coordinate PoC execution with internal and external stakeholders Evaluate performance, usability, scalability, and integration capability Document findings, challenges, and outcomes in PoC reports for leadership review Architecture Development and Validation Research Emerging Technologies, Prepare target architecture Define high-level architecture models in collaboration with architecture, operations and security teams Develop reference and target architectures, validate designs, and ensure compliance with best practices and enterprise standards. Application Development & Delivery Oversee the development and deployment of digital solutions, Ensure that applications meet user experience and non-functional/ technical/ security standards. Monitor and refine solutions to ensure continuous improvement and scalability. Manage relationships with external vendors responsible for executing digital projects. Collaboration with Internal and External Stakeholders Collaborate with business stakeholders to gather business requirements, define technical requirements and ensure alignment with business needs. Maintain regular communication with internal and external stakeholders to ensure alignment with project goals. DIMENSIONS: Financial Renewal of AMCs and Licenses CAPEX & OPEX Budgeting Planning and Project Execution Cost management JOB SPECIFICATION: Education qualification and certifications M.C.A. / B.E. / B. Tech Degree in IT with relevant experience. Experience 7 - 10 years of total experience Experience in technology leadership roles, focusing on innovation and emerging technologies. Hands-on experience with emerging technology platforms and frameworks. Understanding of regulatory and ethical considerations related to new technologies. Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Experience in managing third-party vendors, technology partners, and internal teams to ensure successful technology solution delivery. Computer skills Programming & Scripting: experience in any current leading programming language and scripting Cloud Platforms & Data Tools: Experience with AWS, Azure, Strong understanding of Emerging Technologies: Example: AI technologies, Blockchain, IoT, AR/VR , Quantum Computing Project management experience, with proficiency in Agile, Scrum, or traditional project management methodologies. Stakeholder Management: Collaboration with internal and external teams, vendors, and industry experts Technical Writing: Preparing RFPs, Documentation, White Papers Strong problem-solving and troubleshooting skills Innovation & Research: Continuous learning and adoption of new technologies Knowledge and work skills Good understanding of IT infrastructure, including servers, networking, cloud platforms, and infrastructure security Cybersecurity : Knowledge in Application security, Data security, Infrastructure & Network Security, Identity & Access Management, DevSecOps & Security: Knowledge of DevSecOps principles, CI/CD pipelines, application and infrastructure security controls and best practices. Knowledge on Exposure to data governance and regulatory frameworks. Maintenance & Support: Experience in system maintenance, troubleshooting, and providing ongoing support *Please note that this is a Contract role and requires 5 days work from office.

About the Company - Kempegowda International Airport, Bengaluru (KIAB/ BLR Airport), named after founder of the City – Hiriya Kempegowda – has the unique distinction of being the first Greenfield Airport in India, established on a Public-Private Partnership (PPP) model. This heralded a revolution in Indian aviation, as more airports in the Country were privatised, thereafter. Responsibilities - Managed XDR Operations: Oversee threat detection, threat prevention, identity and access management, and incident response activities. Optimize the performance of managed XDR solutions to proactively identify and mitigate risks. Ensure a well-defined incident response plan is in place and regularly tested through simulations. Continuously improve detection and response capabilities based on threat intelligence and industry trends. Regularly review and update playbooks to address emerging threats and advanced attack techniques. Conduct post-incident reviews to identify lessons learned and improve processes. Monitor and evaluate partner performance, addressing any issues related to quality, cost, or delivery. Manage escalations as per contracted frameworks. Ensure unresolved escalations are tabled in governance forums and taken up for resolution. Drive the resolution of such escalations by working with all concerned stakeholders Review and provide feedback on periodic process, SLAs and KPI reports published by various ICT teams Escalate process compliance issues to senior leadership along with suggestion on remediation plan Review all Change Requests and provide insight & recommendations ensuring CRs/amendments are fit for purpose, negotiated and executed by working with all stakeholders. Execution of Security Projects: Lead and manage the successful delivery of cybersecurity projects, ensuring they align with business needs. Define clear project milestones, KPIs, and timelines to track progress effectively. Collaborate with internal and external stakeholders to ensure smooth implementation. Transition completed projects into ongoing operations with defined ownership and support mechanisms. Anticipate potential challenges and implement proactive risk management strategies. Financial Management: Oversee the development, management, and monitoring of the InfoSec budget, ensuring optimal allocation of resources. Accountability of budgeting and periodic financial forecasting for InfoSec – ensuring that the inputs on budgeting and forecasting are as per agreed frequency. Analyze and report on InfoSec financial performance, providing insights and recommendations for cost optimization, return on investment (ROI) and/ or Value Realization. Prepare and track InfoSec PRs and invoice processing and subsequent payments to partners and vendors. Ensure all InfoSec vendor payments are validated and approved by respective InfoSec teams and are aligned to agreed vendor payments terms and conditions. Track vendor payments against approved amount in InfoSec budget. Publish reports on InfoSec Financial Management to ICT leadership for review Security Architecture: Develop and implement a robust security architecture framework that integrates IT and OT systems. Evaluate and recommend security technologies and tools to improve organizational resilience. Ensure scalability, flexibility, and future-readiness of the security architecture. Conduct regular architecture reviews to ensure compliance with evolving standards and business changes. Provide technical leadership on emerging technologies and trends, such as Zero Trust and Secure Access Service Edge (SASE). Act as the primary SPOC for InfoSec in ARB (Architecture Review Board), ensuring terms and conditions are favorable and aligned with BIAL’s strategic information security goals. Regularly review deployments for compliance with organizational policies, regulatory requirements, ARB approvals and industry standards. Use insights gained from project performance to refine future ARBs, driving continuous improvement in partner selection, infosec requirements, service delivery and cost management. Maintain accurate and up-to-date records of all contractual communications, amendments, and performance evaluations. ICS Security: Develop and enforce security policies and controls for Industrial Control Systems (ICS) and Operational Technology (OT). Work closely with BIAL Projects and E&M teams to design secure processes for OT systems/ ICS. Perform regular vulnerability assessments and penetration testing of OT systems. Ensure alignment with BIAL Operational Technology Cybersecurity Policy and other relevant ICS/OT-specific security standards, such as IEC 62443. Establish monitoring mechanisms to detect and respond to threats in real-time within OT environments. Governance, Risk, and Compliance (GRC): Develop, implement, and maintain information security policies and governance frameworks. Conduct periodic risk assessments and audits to identify vulnerabilities and ensure regulatory compliance, both internally and with external partners. Provide regular updates to executive leadership on the organization’s risk profile and mitigation strategies. Manage relationships with regulatory authorities and ensure timely reporting of compliance metrics. Promote a culture of security awareness and responsibility throughout the organization. Ensure the maintenance of the BIAL’s certifications and standards, including ISO 27001:2022. Strategic Leadership: Provide strategic direction and leadership to the InfoSec team, fostering a culture of excellence and continuous improvement. Drive innovation in information security solutions and practices, ensuring the organization remains competitive and forward-looking. Act as a key advisor to senior management on Information Security matters, contributing to strategic decision-making. Qualifications: Bachelor’s degree in computer science, Information Security, or a related field (Master’s degree preferred). Certifications such as CISSP, CISM, CISA, CEH, or equivalent are highly desirable. A minimum of 12 years of experience in information security, with at least 5 years in a leadership role. Required Skills: Comprehensive understanding of cybersecurity frameworks, technologies, and methodologies (e.g., NIST CSF, ISO 27001, MITRE ATT&CK, ITIL v3, PMP, TOGAF, ISO 20k & 27k and COBIT). Expertise in managed XDR operations, incident response, threat intelligence, and identity management. Familiarity with security architecture principles, ICS/OT security frameworks, and industrial protocols. Strong knowledge of GRC principles and regulatory standards applicable to the industry. Proficient in process improvement and development practices. Strong knowledge of SLA & service management, contract negotiation, and operations management. Knowledge with InfoSec tools like: AV/EDR, Data Leakage Prevention, Metasploit, TripWire, Rapid7, Tenable, Snort, Nessus, Burp Suite, Appscan, Nmap, Wireshark, Firewalls, SIEM, SOAR, , SASE, CASB, PIM/PAM, WAF, O365 suite (Intune, Conditional access, Data classification and protection). Preferred Skills: Experience in driving initiatives centered on continuous improvement, innovation, execution excellence, customer centricity and automation. Leadership and strategic planning skills to align cybersecurity with organizational goals. Analytical and problem-solving skills for assessing threats, vulnerabilities, and risks in complex environments. Exceptional communication and stakeholder management skills to influence decision-making and secure buy-in. Technical expertise in deploying advanced security tools and technologies. Proven ability to lead cross-functional teams, drive organizational change, and manage complex projects. Ability to build and maintain relationships with internal teams, partners, and external vendors.

Job Purpose BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability. The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments. 1.Principles Accountabilities Operational Management Manage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.) Ensure smooth traffic flow, queue management, and system uptime (e.g., SkiData gates) Monitor and maintain hygiene, signage, and infrastructure standards Vendor & Stakeholder Coordination Liaise with concessionaire partners for service delivery, grooming, and discipline Coordinate with airport departments (Security, Maintenance, Customer Service, etc.) Ensure timely updates and compliance from vendor SPOCs Revenue & Billing Oversight Oversee parking fee collection, cash counter audits, and reconciliation Ensure accurate billing, invoicing, and reporting to Commercial & finance team Monitor RFID/system usage and prevent misuse Compliance & Audit Ensure adherence to safety, regulatory, and operational protocols Prepare for internal and external audits with complete documentation Maintain logs for incident reports eg: civil/electrical work, and system failures Customer Experience & Social Media Monitor guest experience across landside areas and parking zones Address grievances and ensure timely resolution Coordinate with social media teams for promotions updates, alerts, and feedback 2.Education qualification and pre-requisites Minimum 7-10 years of experience in parking operations within large infrastructure setups (e.g., airports, malls, transport hubs) Proven experience in multi-stakeholder coordination and vendor management Strong understanding of parking systems , traffic flow , and commercial operations Familiarity with audit processes , billing systems , and compliance standards

JOB PURPOSE BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability. Accountable for accelerating commercial revenue growth at the airport through targeted development and execution of F&B strategies, this role ensures meticulous implementation of brand service standards and initiatives. The position guarantees that all food and beverage operations not only meet but exceed BIAL’s benchmarks, while advancing partner and employee engagement. With a clear focus on maximizing departmental financial performance and growing revenues, the role is pivotal in guiding partners to enhance business profitability. Additionally, the responsibility extends to architecting and delivering an end-to-end F&B business strategy in close collaboration with partners, ensuring alignment and consistent excellence across the entire F&B portfolio. PRINCIPAL ACCOUNTABILITIES Strategy & Planning Understanding the trends of the Global Retail/ Travel Retail industry and making appropriate product and operational strategies to capitalize the opportunity for the Airport. Understanding the customer Profile, Segmentation, Buying Behavior, Trends & insights, Airport layout & zoning, market dynamics etc. and establishing a product development strategy for the airport across Retail and F&B. Leads the food and beverage team to determine areas of growth and develops continuous improvement strategies to improve the partners and the department's financial performance. Establishes challenging benchmarks, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors through working closely with brand partners. Product/ Ongoing Development Conceptualizing and developing unique and exclusive product lines and concepts with the airport Brand partners, which would not only enhance customer experiences but also drive Non-Aero Revenue. Monitoring and evaluating the consumption and buying behavior of customers and developing a product differentiation strategy for each store/concept in co-ordination with internal and external stakeholders. Ensuring Culinary Standards Met through a) Provides direction for menu development & enhancement. b) Determines how food should be presented and lead the concept across brands c) Recognizes superior quality products, presentations, and flavor. Ensures BAILs compliance with global food handling and sanitation standards. Lead partner negotiations and prepare unique commercial Marketing offers & promotions at par with global benchmarks of customer productivity. Leading a team Encourages and builds mutual trust, respect, and cooperation among Partners & team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Establishes and maintains open, collaborative relationships with Partners and colleagues and entire food & beverage & Retail teams by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Identifies the developmental needs of Partners and colleagues and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting partners to understand guest needs, providing guidance, feedback, and individual coaching when needed. Leads BIALs coaching platforms. Education qualification and pre-requisites Bachelor’s Degree/ MBA/PGDM in Marketing in Hospitality Management / Hotel Management / Business Administration / Retail Management / Culinary Arts / Food Science or related field. 15+ years of experience in F&B operations, food retail, or hospitality industry with at least Proven track record of developing and executing commercial strategies, ideally in F&B and retail environments. Experience with customer behavior analysis, concept development, and launch of exclusive food & beverage products. Required Skills Strategic planning and execution of F&B commercial models Product development and innovation in F&B concepts Strong knowledge of global culinary standards and food presentation Experience in menu engineering and pricing strategy Vendor & brand partner management Knowledge of airport/travel retail dynamics Strong grasp on P&L, budgeting, and financial forecasting Familiarity with sanitation, food handling, and global food safety regulations Data-driven mindset: customer segmentation, insights, consumption analytics Understanding of marketing promotions, campaigns, and customer loyalty programs

JOB PURPOSE Bangalore International Airport Ltd (BIAL) is seeking a hands-on Omnichannel Product Manager to drive execution and innovation across our ecommerce and offline integration channels, including retail, F&B, Duty Free, lounges , and other passenger-facing services. The role combines daily operations and merchant management (60%) with product and tech development (40%) , ideal for someone who thrives at the intersection of process, technology, and business growth. PRINCIPAL ACCOUNTABILITIES 1.Operations, Cataloguing, Merchant Management & Business Analytics (60%) Manage daily ecommerce and omnichannel operations, ensuring seamless functioning across online and in-terminal experiences Lead merchant onboarding, product cataloguing, pricing updates, and inventory availability across platforms Ensure SLA compliance and operational readiness for all participating brands and concessionaires Create dashboards and analytics reports to track sales performance, category trends, merchant-level metrics, customer behavior, and operational KPIs Monitor and reduce operational exceptions, refund delays, and payment mismatches. Conduct periodic business reviews with merchant partners and drive continuous performance improvement. 2.Technology & Product Development (40%) Define and execute the product roadmap for omnichannel enablement – O2O journeys, POS integrations, real-time inventory sync, loyalty tie-ins, and platform automation Translate operational pain points and user feedback into clear product requirements and user stories Work closely with engineering, UI/UX, QA and external partners to deliver high-quality, scalable features Own backlog prioritization, sprint planning, testing, and production rollouts Drive feature adoption and monitor KPIs such as transaction success rates, funnel drop-offs, and user engagement metrics Use data insights to iterate and improve platform capabilities for passengers, merchants, and internal stakeholders Education qualification and pre-requisites MBA / Post Graduation Budgeting and P&L accountability Min 8–10 years in ecommerce or omnichannel product management and ops management. Experience in Product management and Operations management both are compulsory. Strong experience in managing merchant ecosystems, catalogue systems, and customer-facing digital platforms Exposure to tech stacks and product development cycles (JIRA, Figma, Confluence, analytics tools) Familiarity with ecommerce across multiple categories like food, retail, and duty-free is highly desirable Prior experience with airport retail or travel commerce platforms is a strong plus Key Competencies: Strong execution discipline with ability to manage details without losing sight of strategy Analytical thinking with comfort in working with dashboards, MIS tools, and data platforms Structured communicator who can align diverse internal and external stakeholders Product mindset with an eye for customer experience and business impact Self-starter who thrives in high-energy, dynamic environments

As a Technical Manager at Bangalore Airport, you will be responsible for exploring, validating, and implementing innovative digital solutions to drive technological advancements within the airport ecosystem. Your key duties will include identifying suitable technologies, estimating costs, conducting proof of concepts (PoCs), preparing RFPs, evaluating solutions, and selecting the right partners. Your role will involve providing technical guidance, ensuring successful implementation, and collaborating with cross-functional teams to drive innovation, overcome challenges, and deliver high-quality results. You will closely collaborate with business teams to understand operational needs, propose technology solutions, and engage with partners to introduce innovative solutions. Your responsibilities will encompass developing target architectures, validating designs, and ensuring that implementations adhere to best practices and security standards. Additionally, you will be monitoring project progress, aligning with business objectives, and providing regular updates to the leadership team. Your accountabilities and major activities will include end-to-end project management, RFP preparation, procurement support, identification and evaluation of emerging technologies, conducting proof of concepts, architecture development and validation, application development and delivery, as well as collaboration with internal and external stakeholders. You will be expected to manage and oversee IT projects throughout their lifecycle, ensure projects are delivered on time and within budget, develop comprehensive RFP requirements, evaluate vendor proposals, monitor industry trends, engage with technology vendors and startups, conduct PoCs to test new technologies, develop target architectures, oversee application development, and collaborate with stakeholders to gather requirements and maintain project alignment. To be successful in this role, you should possess an M.C.A. / B.E. / B. Tech Degree in IT with 7-10 years of experience in technology leadership roles, focusing on innovation and emerging technologies. You should have hands-on experience with emerging technology platforms and frameworks, understanding of regulatory and ethical considerations related to new technologies, experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies, as well as experience in managing third-party vendors, technology partners, and internal teams. Your computer skills should include programming & scripting experience, knowledge of cloud platforms and data tools, strong understanding of emerging technologies, project management expertise, stakeholder management capabilities, technical writing skills, problem-solving abilities, and a passion for innovation and continuous learning. In addition, you should have a good understanding of IT infrastructure, cybersecurity principles, DevSecOps practices, data governance, regulatory frameworks, maintenance & support, and possess strong communication skills to collaborate effectively with internal and external stakeholders. Please note that this is a contract role that requires 5 days of work from the office.,

As a key member of the team at BIAL, your primary responsibility is to define and implement a go-to-market strategy aimed at achieving profitability. You will play a crucial role in accelerating commercial revenue growth at the airport by developing and executing targeted F&B strategies. Your focus will be on ensuring the meticulous implementation of brand service standards and initiatives, exceeding benchmarks set by BIAL, and enhancing partner and employee engagement. In this role, you will work closely with partners to maximize departmental financial performance and revenue growth. You will be responsible for guiding partners to enhance business profitability, as well as architecting and delivering an end-to-end F&B business strategy in collaboration with partners to ensure consistent excellence across the F&B portfolio. Your principal accountabilities will include: - Developing strategies to capitalize on opportunities in the Global Retail/Travel Retail industry, understanding customer profiles, buying behavior, and market dynamics. - Leading the F&B team to identify areas of growth and continuous improvement strategies. - Conceptualizing and developing unique product lines and concepts with airport brand partners. - Ensuring culinary standards are met and compliance with global food handling and sanitation standards. - Encouraging mutual trust, respect, and cooperation among partners and team members. - Providing exceptional customer service and improving service through effective communication and coaching. - Collaborating with partners to develop commercial marketing offers and promotions. To excel in this role, you should have: - A Bachelor's Degree/MBA/PGDM in Marketing, Hospitality Management, Business Administration, Retail Management, Culinary Arts, Food Science, or a related field. - 15+ years of experience in F&B operations, food retail, or the hospitality industry. - Proven track record in developing and executing commercial strategies, preferably in F&B and retail environments. - Skills in strategic planning, product development, culinary standards, menu engineering, vendor management, airport/travel retail dynamics, budgeting, and financial forecasting. - Familiarity with sanitation, food safety regulations, customer behavior analysis, and marketing strategies. If you are passionate about driving revenue growth, exceeding benchmarks, and delivering exceptional customer service in the F&B industry, we invite you to join our team at BIAL and make a significant impact on our business success.,

As a Technical Manager at Bangalore International Airport Limited (BIAL), your primary responsibility is to explore, validate, and implement innovative digital solutions at Bangalore Airport. You will engage in identifying suitable technologies, estimating costs and efforts, conducting proof of concepts (PoCs), preparing RFPs, evaluating solutions, and selecting the right partners. Your role will involve providing technical guidance, ensuring successful implementation, and collaborating with teams to drive innovation, solve challenges, and deliver high-quality results. Collaboration with business teams is essential, as you will work closely to understand operational needs, propose technology solutions, and engage with partners to introduce innovations into the airport ecosystem. You will be accountable for developing target architectures, validating designs, and ensuring that implementations adhere to best practices and security standards. Monitoring project progress, aligning with business objectives, and providing updates to leadership are also key aspects of this role. Your responsibilities will include end-to-end project management, overseeing IT projects" complete lifecycle, and ensuring they are delivered on time, within budget, and meeting technical and business requirements. You will also be involved in RFP preparation, supporting procurement activities, and evaluating vendor technical proposals to contribute to agreement and contracts. As a Technical Manager, you will identify and evaluate emerging technologies by monitoring industry trends such as smart airports, AI/ML, IoT, robotics, digital twins, and biometrics. Engaging with vendors, startups, and OEMs to explore new technology solutions, shortlisting potential technologies based on strategic fit, maturity, and business needs, and conducting Proof of Concepts (PoCs) to test feasibility and impact will be part of your responsibilities. Furthermore, you will be responsible for architecture development and validation, application development and delivery, collaboration with internal and external stakeholders, and managing relationships with external vendors executing digital projects. Financial aspects such as renewal of AMCs and licenses, CAPEX & OPEX budgeting, planning, project execution, and cost management will also fall under your purview. To be successful in this role, you should possess an M.C.A. / B.E. / B. Tech Degree in IT with relevant experience, along with 7 - 10 years of total experience in technology leadership roles focusing on innovation and emerging technologies. Hands-on experience with emerging technology platforms and frameworks, understanding of regulatory and ethical considerations related to new technologies, and experience in managing third-party vendors, technology partners, and internal teams are essential. Strong computer skills in programming & scripting, cloud platforms & data tools, understanding of emerging technologies, project management, stakeholder management, technical writing, problem-solving, troubleshooting, and innovation & research are required. Knowledge of IT infrastructure, cybersecurity, DevSecOps, data governance, regulatory frameworks, maintenance & support, and continuous learning and adoption of new technologies will be beneficial for this role. Please note that this is a Contract role and requires 5 days of work from the office.,