172 Pagerduty Jobs - Page 4

Job Description Document Job Role: Customer Success EngineerFunction: Level 2 Escalation Support Engineer Location: Bangalore Shift: Rotational. Primarily US time zones (EST/PST support coverage) Job Summary: We are looking for a highly motivated and technically adept Customer Success Engineer (CSE) t o serve as a key escalation point for Zeta Marketing Platform (ZMP). This role will interface directly with enterprise customers and internal teams to resolve complex technical issues, provide proactive guidance, and contribute to the continuous improvement of our customer experience. Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive ...

Shift Time: General Shifts Experience: 7+ years Location: Ahmedabad / Pune Position Overview: We are seeking a passionate and experienced Lead DevOps Engineer to join our dynamic DevOps team. You will play a key role in shaping our DevOps culture, bridging the gap between Development and Platform Engineering, and implementing innovative solutions. You will have the opportunity to collaborate with industry-leading technologies to solve complex problems in our multi-cloud environment. Key Responsibilities: Define and implement DevOps best practices, including CI/CD pipelines, Infrastructure as Code (IaC), and configuration management. Automate tasks and optimize workflows to continuously impro...

Responsibilities: The role of Technology Support Analyst sits within the Technical Operations Centre (TOC) as part of the wider IT department at Stats Perform. The TOC is responsible for first and second-line support of all back-office and client-facing technology platforms and services. This covers a vast array of cloud and on-premises services, using both third-party and proprietary platforms. TOC are the first to react to issues escalated by client support teams or directly by employees and, in most cases, will resolve them first-time. If an escalation is required, the TOC take the lead, provide detailed triage, and follow the issue to resolution. TOC work hand-in-hand with Customer Opera...

Role Overview: In this role with priceline.com Site Reliability Operations Team, you will have the opportunity to work in a fast-paced and challenging environment where you will be responsible for ensuring the high availability, reliability, and optimal performance of every area of Priceline.com's site. Your main responsibilities will include managing and tracking ticket creation, updates, and escalations, participating in incident bridge calls, adhering to response SLOs/SLAs, maintaining a culture of continuous improvement, monitoring, incident response, and impact mitigation. Key Responsibilities: - Manage and track ticket creation, updates, escalations, and participation in incident bridg...

About This Role Job Title: Associate Product Expert Trading Location: Mumbai, India Team: Aladdin Client Experience About The Role Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You'll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships. Key Responsibilities Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users d...

Incident management, user administration, monitoring, request fulfillment, and basic troubleshooting, Monitoring & Reporting,Request Fulfilment & Product Support. Domain : Supply Chain Retail

As a member of the Cisco Security Business Group (SBG), you will be dedicated to developing solutions that address the security challenges faced by customers. SBG, with an annual revenue exceeding $2B, is one of the fastest-growing business segments at Cisco. The Cloud Security group within SBG focuses on creating cloud-delivered security solutions in a platform-centric approach. This group operates as an autonomous entity within the business segment, functioning like a startup to foster innovation in a disruptive domain. By combining existing cloud assets with successful acquisitions like OpenDNS, the group aims to develop intricate security solutions delivered via the cloud with simplicity...

About This Role Job Title: Associate Product Expert Trading Location: Mumbai, India Team: Aladdin Client Experience About The Role Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. Youll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships. Key Responsibilities Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users du...

Skills Set : Primary • Enterprise application support management • Monitoring and observability tools: PagerDuty, Datadog, Prometheus, Splunk • Incident management platforms: ServiceNow, Jira Service Management • Expertise in leveraging Automation & AI Tools to drive efficiency in technical support • Secondary [ Good to have ] • AI/ML Integration in Support Experience building smart support tools like chatbots, summarizers, and LLM-based agents • Experience with cloud platforms: AWS, GCP, Azure • DevOps practices • Containerization: Docker • Orchestration: Kubernetes

As an Observability Developer at GlobalLogic, you will play a crucial role in alert configuration, workflow automation, and AI-driven solutions within the observability stack. Your responsibilities will involve designing and implementing alerting rules, configuring alert routing and escalation policies, building workflow integrations, developing AI-based solutions, collaborating with teams, and automating alert lifecycle management. Here's a breakdown of your role: **Role Overview:** You will be a proactive and technically versatile Observability Developer responsible for ensuring actionable alerts, well-integrated workflows, and AI-enhanced issue resolution within the observability stack. *...

As a Lead DevOps Engineer at our company, you will have the opportunity to shape our DevOps culture, bridge the gap between Development and Platform Engineering, and implement innovative solutions in a multi-cloud environment. You will collaborate with industry-leading technologies to solve complex problems. **Key Responsibilities:** - Define and implement DevOps best practices, including CI/CD pipelines, Infrastructure as Code (IaC), and configuration management. - Automate tasks and optimize workflows to continuously improve DevOps processes. - Partner with Development and Product teams to understand their needs and identify opportunities for DevOps adoption. - Architect and implement robu...

Your Role Set up and fine-tune thresholds, alerts, and dashboards across infrastructure layers usingGrafanaand other monitoring tools. Integrate monitoring tools with ITOM platforms such asServiceNow ITOM. Optimize tool configurations to reduce alert noise and improve signal quality. Identify and implement automation opportunities across servers, storage, backup, databases, networks, andAzureenvironments. Collaborate with infrastructure and cloud teams to ensure full-stack visibility and end-to-end observability. Your Profile 8+ yearsof experience in infrastructure monitoring, tool administration, or cloud operations. Hands-on experience withGrafana(primary skill), and secondary tools such a...

Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the...

Job description Design, develop, and maintain scalable and efficient automated test frameworks Implement automated test scripts for functional, regression, and performance testing Collaborate with software developers to integrate test automation into the continuous integration/continuous deployment (CI/CD) pipeline Develop and execute comprehensive test plans based on project requirements Collaborate with cross-functional teams to identify test scenarios and ensure adequate test coverage Contribute to the creation and maintenance of test documentation Identify, analyze, and report software defects with a high level of detail Work closely with development teams to prioritize and facilitate th...

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer in...

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer ins...

Job Description: Technical Skill . Experience working on AWS, Kubernetes Orchestration and EKS. . Must have 6+ years of Production Env. Experience. . Exp. with infra-automation using Terraform| CloudFormation | Ansible. . Exp. working on Linux environment with at least one scripting language. . Exp. of CI/CD pipeline using Jenkins, Harness l ArgoCD . Exp. in Application Performance Monitoring tools such as Datadog, Instana, Grafana, Splunk, PagerDuty, Pingdom and Cloud Watch. . Good to know and at least hands on experience on DevOps and Cloud Operation Process and Agile Release Processes, and L2/L3 Ticketing process and experience in SRE role. . Should have experience with source control and...

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture i...

The Opportunity: Avantor is looking for an Engineer for the IT Operations Team. As a member of the IT Service Management monitoring team, reporting to the Senior Manager of IT Services, the associate will be responsible for monitoring servers, networks, databases, storage, and backup devices for proactive identification of incidents. In this well-respected IT group, the associate will enjoy a wide variety of self-directed work within a supportive team environment. What we're looking for Education: A Bachelor's degree or equivalent experience within an enterprise-level corporate IT environment is required. Experience: 0-2 years work experience in IT monitoring is highly desirable. Preferred Q...

This is a free and unpaid 6-week remote DevOps internship program designed to provide hands-on experience in cloud, automation, CI/CD, and containerization. Gain practical skills, work on real projects, and build a foundation for your DevOps career.

You have 4 years of experience developing solutions in Golang with proficiency in GO development frameworks. It is also beneficial if you have experience with Java, typescript/node.js. Additionally, you should have a background in backend software development, focusing on building microservices and event-driven architectures/solutions. Your demonstrated ability to use common industry tools for software development, including IDEs, build and continuous integration, source control management, code review tools, data storage services, and cloud infrastructure is essential. You should be capable of building software in a professional team environment and delivering it to production using these t...

Role Overview: The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability. Key Responsibilities: Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence. Design and impl...

About the Role As a Production Quality Management Engineer at Uber, you'll play a key role in improving the reliability, safety, and operational excellence of Uber's services. You'll help ensure our systems meet production standards by working on tooling, automation, and process improvements that reduce risk and elevate the quality of engineering execution. This is a hands-on, collaborative role that offers the opportunity to work across engineering teams, contribute to real-time reliability efforts, and grow your technical and operational expertise. What You'll Do 1. Support Production Readiness: Participate in incident reviews, postmortem processes, and quality audits. Help enforce product...

As a valued member of our team at Bridgenext, you will be responsible for administering and supporting Atlassian instances such as JIRA and Confluence, ensuring associated user access privileges are maintained effectively. Your role will involve creating projects, workflows, and custom fields based on user requests, as well as capturing and promoting tips and best practices for optimal utilization of Atlassian tools within the company. Collaborating closely with users, you will address and resolve issues, providing recommendations on implementing solutions in alignment with best practices. Furthermore, you will gather business process requirements to enhance JIRA setup and workflows, identif...

As a seasoned Site Reliability Engineer (SRE) Architect with 8-10 years of experience, you will join our team to play a critical role in designing, implementing, and managing scalable, resilient, and secure systems. Your responsibilities will revolve around driving observability, incident management, and automation practices to ensure the smooth functioning of our systems. In terms of observability and monitoring, you will architect and implement solutions using tools like Grafana, Prometheus, ELK Stack, and Kibana. It will be your responsibility to define actionable alerts, dashboards, and reporting systems, as well as drive proactive monitoring strategies to detect and resolve issues befor...