Observability Developer - Alerting, Integrations & AI Automation

As an Observability Developer at GlobalLogic, you will play a crucial role in alert configuration, workflow automation, and AI-driven solutions within the observability stack. Your responsibilities will involve designing and implementing alerting rules, configuring alert routing and escalation policies, building workflow integrations, developing AI-based solutions, collaborating with teams, and automating alert lifecycle management. Here's a breakdown of your role: **Role Overview:** You will be a proactive and technically versatile Observability Developer responsible for ensuring actionable alerts, well-integrated workflows, and AI-enhanced issue resolution within the observability stack. **Key Responsibilities:** - Design and implement alerting rules for metrics, logs, and traces using tools like Grafana, Prometheus, or similar. - Configure alert routing and escalation policies integrated with collaboration and incident management platforms (e.g., Slack, PagerDuty, ServiceNow, Opsgenie). - Build and maintain workflow integrations between observability platforms and ticketing systems, CMDBs, and automation tools. - Develop or integrate AI-based solutions for mapping telemetry signals, porting configurations, and reducing alert fatigue. - Collaborate with DevOps, SRE, and development teams to contextualize alerts and ensure their meaning. - Automate alert lifecycle management through CI/CD and GitOps pipelines. - Maintain observability integration documentation and provide support to teams using alerting and workflows. **Qualification Required:** - 3+ years of experience in DevOps, SRE, Observability, or Integration Development roles. - Hands-on experience with alert configuration in tools like Grafana, Prometheus, Alertmanager, or similar. - Experience integrating alerts with operational tools such as Slack, PagerDuty, Opsgenie, or ServiceNow. - Solid understanding of observability concepts (metrics, logs, traces). - Scripting or development experience in Python, Bash, or similar. - Experience with REST APIs and webhooks for creating workflow integrations. - Familiarity with CI/CD and GitOps tooling (e.g., ArgoCD, GitHub Workflows). *Note: Preferred qualifications were not explicitly mentioned in the provided job description.* GlobalLogic prioritizes a culture of caring, continuous learning and development, interesting and meaningful work, balance and flexibility, and integrity. As a part of the GlobalLogic team, you will have the opportunity to work on impactful projects and collaborate with forward-thinking companies to shape the digital landscape.,