46 Opsgenie Jobs

Job Ad Observability Analyst Location : Bangalore or Pune Department : Data, Technology & Security We're seeking an experienced and proactive Observability Analyst (Level 2) to join Procore's Data, Technology & Security team in our Bangalore or Pune office. In this role, you'll play a critical part in enhancing our monitoring and observability practices across global IT and business systems. You will work closely with engineering, network, and application teams to ensure performance, reliability, and transparency across our enterprise platforms. Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, you'll use your technical, analytical, and troubleshooting skills to mainta...

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by ...

As a Node.js Backend Developer (TypeScript + AWS) with 4+ years of total experience, your role will involve working in a Work From Office setting in Bangalore or Panchkula, with a night shift schedule starting from 8 PM onwards for 5 days a week. **Key Responsibilities:** - Utilize your 4+ years of backend engineering experience to contribute to the development of backend systems. - Demonstrate strong hands-on experience in Node.js and TypeScript to build robust and efficient applications. - Showcase your expertise in constructing scalable REST APIs to enhance the functionality of the applications. - Apply your knowledge of SQL & PostgreSQL to effectively manage databases, including schema d...

Sangoma is seeking a skilled Atlassian Administrator to join our technology team and manage our suite of Atlassian products, including Jira, Confluence, and Bitbucket. As an Atlassian Administrator, you will be responsible for optimizing our development and project management workflows, ensuring seamless collaboration across teams. You will play a vital role in enhancing productivity through best practices in tool management and user support, while also contributing to the overall strategy of our software development ecosystem. If you thrive in a fast-paced environment and have a passion for fostering collaboration through technology, this could be the perfect opportunity for you! Your Role:...

Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Join the Customer Support Services (CSS) team and be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand. Here, we don't just solve problemswe anticipate needs, build lasting relationships, and empower customers to unlock the full ...

Responsibilities Implementing, configuring custom changes, and deploying new Application release upgrades. Setup new environments & deploying solutions. Building proactive Monitoring & alerting service. Automation using ansible, python, Perl scripting. Setup & securing new Application instances. Change management, Building deployment and rollback plans and procedures. Creating and maintaining knowledge base for various technical resolutions. Create and setup deployment scripts for different environments (i. Test properties vs Prod properties). Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresho...

Role Overview: As an L1/ L2 Monitoring and Incident Management specialist, your main responsibility will be to monitor alerts, initiate Bridge Calls, involve stakeholders, and prepare Problem statements on a day-to-day basis. You should have excellent communication skills, team management skills, and the ability to manage shifts independently. You will be expected to adhere to SLAs, follow up on issues with application teams, and work with Service Now/JIRA Ticketing tools for ticket creations. Additionally, you should have experience working with monitoring tools like SolarWinds, Opsgenie, and Splunk, and possess basic knowledge of Linux, Windows, and Networks. Key Responsibilities: - Monito...

As a Technical Support Engineer III at Observe.AI, you will play a crucial role in ensuring a world-class customer experience for our clients. Your technical expertise and experience will be instrumental in fostering a customer-first mindset in every interaction. Your key responsibilities will include: - Providing efficient and accurate technical support for Observe.AI's product to guarantee customer satisfaction - Increasing support technical acumen to improve the deflection rate of engineering-based escalations over time - Acting as the liaison with Engineering to escalate bugs, outages, and product requests - Collaborating with Customer Success, Onboarding, and Product teams to enhance th...

A Moving Experience. A Moving Experience. Position Summary This is a critical role within the Cerence Operations Centre team that will be responsible for responding, coordinating, communicating, and leading the department's incidents and major incidents. A broad technical understanding across service operations and hosting is essential, as well as a calm composure with the ability to direct with authority in a crisis. Principal Duties and responsibilities . Monitoring the end to end service solutions to identify potential service issues and failures . Resolving issue by applying known fixes. . Performing technical system checks and implement preventives measures Coordinating and driving for ...

You will be responsible for L1/ L2 Monitoring and Incident Management. Your role will involve monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. It is important to adhere to SLAs and follow up on issues with respective application teams. You should have the ability to manage shifts alone and possess excellent/good communication skills. Working knowledge on Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, and Splunk will be required. Basic knowledge on Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. The job entails...

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning togetherwhile learning, having fun, and making a profound difference for the dreamers and builders in the world. Position Overview We are looking for a Senior Engineer 1 - Managed Hosting who is passionate about providing best-in-class technical support and solutions to customers in a dynamic, 24/7 environment. As a Senior...

Role Overview: As a Senior Site Reliability Engineer (SRE), your primary responsibility will be to ensure platform reliability, incident management, and performance optimization. You will play a key role in defining SLIs/SLOs, contributing to robust observability practices, and driving proactive reliability engineering across services. Your experience in SRE or infrastructure engineering in cloud-native environments will be crucial to the success of this role. Key Responsibilities: - Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets across services. - Lead incident management for critical production issues, drive root cause analysis...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Ama...

Role Overview: As a Senior DevOps Site Reliability Engineer (SRE) at the company, you will play a crucial role in ensuring platform reliability, incident management, and performance optimization. Your responsibilities will include defining SLIs/SLOs, contributing to observability practices, and driving proactive reliability engineering across services. Your expertise in cloud-native environments will be key to delivering technical solutions efficiently. Key Responsibilities: - Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets across services. - Lead incident management for critical production issues, drive root cause analysis (RCA) ...

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Senior So...

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're seeking a highly skilled Escalation Manager to drive strategic value, cross-functional alignment, and continuous improvement in our escalation management practices. You will set standards, lead process and cultural improvements, ensuring that our response to critical escalations is world-class, data-dri...

Scope: We are seeking a highly experienced Senior Major Incident Manager (8-12 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services. Our current technical environment: Incident management in multi-cloud environments (Azure, AWS, GCP). Experience with hybrid infrastructure (on-prem + cloud). Understanding of cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to containerized platforms (Kubernetes, OpenShift...

Who is Forcepoint Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place we want you to bring your own energy to help us create a safer world. All we're missing is you! Site Reliability Engineer III - Operations and Tooling Efficiency Forcepoint is seeking a seasoned Site Reliability Engineer to join Forcepoint's Site Reliability Engineering organi...

About Performio Performio is the last ICM software you'll ever need. It allows you to manage incentive compensation complexity and change over the long run by combining a structured plan builder and flexible data management, with a partner who will make you a customer for life. Our people are highly-motivated and engaged professionals with a clear set of values and behaviours. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with. But a great team alone is not sufficient to win. We have solved the fundamental issue widespread in our industryoverly-rigid applications that cannot adapt to your needs, ...

About Temenos Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 4000+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE W...

You will play a crucial role in leading and supporting the Quality Management and Automated Quality Management Cloud initiative product development to ensure global customer success. This will involve starting with resolving small product issues and advancing to new feature development. Once the team is established and knowledgeable, you will lead software projects from conception to deployment. As a technical leader proficient in Python, AI, and full-stack development, your responsibilities will include overseeing the design, development, and maintenance of scalable full-stack applications. Additionally, you will guide the team in writing clean, maintainable, and efficient code while also a...

As a candidate for the position of L1/L2 Monitoring and Incident Management, you will be responsible for monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements on a day-to-day basis. Your role will require excellent/good communication skills, team management skills, and the ability to manage shifts alone. Adherence to SLAs and following up on issues with respective application teams are key aspects of this position. Working knowledge of Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, Splunk is required. Basic knowledge of Linux, Windows, and Networks (...

Key responsibilities Implement scalable DevSecOps architecture aligned with business and technology goals. Define and standardize CI/CD pipelines, infrastructure-as-code (IaC), and configuration management processes. Extensive experience in implementation of Multistage pipelines as Code in Jenkins and GitLab platforms. Proven experience in collaborating with software architects, developers, QA, security, cloud and operations teams to implement CI, CD and Continuous testing (CT). Experience in container-based and serverless deployments to AWS including microservices. Expert in creating and implementing configurable pipelines incorporating Quality gates in CI, CD and CT. Drive automation for b...

Qualifications 5+ years of relevant experience Excellent hands-on experience in managing Application Support (3 tier/2 tier apps) Strong problem solving, analytical and communication skills Exposure in handling complex application performance issues Exposure to APM tools like AppDynamics, Dynatrace Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN). Good experience in a DevOps environment / Operations team / Infrastructure Operations team. Excellent Troubleshooting skills OS level knowledge (Windows or Linux) Database skills ( SQL ,Oracle or Postgres / Casandra) Application Server ( skills on any of Middl...

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us on our journey JFrog is looking for a talented and self-driven Sen...