Atlassian Jira Admin

As a valued member of our team at Bridgenext, you will be responsible for administering and supporting Atlassian instances such as JIRA and Confluence, ensuring associated user access privileges are maintained effectively. Your role will involve creating projects, workflows, and custom fields based on user requests, as well as capturing and promoting tips and best practices for optimal utilization of Atlassian tools within the company. Collaborating closely with users, you will address and resolve issues, providing recommendations on implementing solutions in alignment with best practices. Furthermore, you will gather business process requirements to enhance JIRA setup and workflows, identifying areas for optimization and improvement, and assessing the compatibility of functionality with user requests. Your responsibilities will extend to installing, integrating, and configuring JIRA & Confluence plug-ins, creating custom webhooks, and developing integrations with other systems. You will also be tasked with generating Application Documentation, including User Guides, Operations Guides, Training Manuals, and Change Management Processes. Managing migrations, upgrades, patches, fixes, and continuous improvement/delivery will be key aspects of your role. Additionally, you will engage in administrative activities for PagerDuty and Datadog applications, ensuring seamless operations and support across various platforms. To excel in this role, you should possess a minimum of 5 years of experience in administering and executing migrations on JIRA and Confluence. Familiarity with JIRA Advanced Roadmaps, developing and managing Jira workflows, schemes, and API integrations to/from Atlassian products is essential. Proficiency in creating informative JIRA dashboards, generating reports using tools like EazyBI, and installing various JIRA plug-ins will be advantageous. Moreover, a solid foundation in Windows & Unix/Linux administration, along with exceptional written and oral communication skills, is required. Your analytical, organizational, troubleshooting, and problem-solving abilities will be instrumental in fulfilling your duties effectively. You should also demonstrate strong presentation skills and be adept at establishing positive relationships with internal and external stakeholders. A willingness to learn and administer new tools & technologies, coupled with good communication skills and customer service experience, will set you up for success in this role. Exposure to PagerDuty and Datadog administrations will be considered a plus, enhancing your contributions to our dynamic and innovative team.,