Cloud Operations Senior Tools Engineer - Jira | JSM | Confluence

Role Overview:

Key Responsibilities:

• Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence.
• Design and implement workflows, dashboards, automation rules, and reporting solutions within Jira and JSM.
• Collaborate with IT and business teams to understand requirements and enhance the functionality of Jira and JSM.
• Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms.
• Ensure the reliability, scalability, and security of Atlassian tools.
• Troubleshoot and resolve issues related to Jira, JSM, and other Atlassian applications.
• Develop scripts and automation solutions using Groovy, Python, or other scripting languages.
• Maintain documentation for workflows, configurations, and best practices.
• Stay updated with Atlassians latest features, best practices, and industry trends.

Qualifications:

• 5 to 8 years of experience in Atlassian tools administration, particularly Jira and Jira Service Management (JSM).
• Strong expertise in Jira workflow configuration, automation, and customization.
• Experience with Jira plugins and add-ons such as ScriptRunner, Insight (Asset Management), and Service Desk integrations.
• Proficiency in scripting languages such as Groovy, Python, or Shell scripting.
• Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools.
• Familiarity with automation and infrastructure-as-code tools (e.g., Ansible, Terraform).
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications:

• Atlassian Certifications (e.g., Atlassian Certified Jira Administrator, Jira Service Management Administrator).
• Experience with ITIL practices and IT Service Management workflows.
• Knowledge of monitoring and incident management tools such as PagerDuty, Grafana, and AI Ops.
• Understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with security tools and best practices.