Outlet Manager

Key Responsibilities:1. Operations ManagementEnsure smooth day-to-day functioning of the outlet including opening, closing, and shift management. Maintain hygiene, cleanliness, and service standards as per company SOPs. Ensure quality control over food, beverages, and customer service delivery. Manage cash handling, billing accuracy, and daily sales reconciliation. Oversee inventory management — stock ordering, wastage control, and coordination with central kitchen/supply chain. 2. Customer ExperienceGreet and interact with customers courteously; handle feedback and complaints promptly. Ensure quick service, product presentation, and consistent taste as per Namaste Chai brand standards. Build regular customer relationships to increase loyalty and repeat business. 3. Team ManagementSupervise and train outlet staff (baristas, kitchen crew, service staff, cleaners). Schedule shifts, monitor attendance, and maintain discipline and grooming standards. Motivate the team to achieve daily sales targets and deliver exceptional customer service. 4. Sales & PerformanceAchieve daily, weekly, and monthly sales targets. Track outlet performance through reports (sales, footfall, average billing, wastage, etc.). Promote upselling and cross-selling initiatives. Support marketing campaigns and new product launches at the outlet. 5. Compliance & ReportingEnsure all licenses, safety, and food compliance requirements are adhered to. Maintain accurate daily reports on sales, inventory, petty cash, and staff attendance. Submit daily, weekly, and monthly reports to the Area/Operations Manager.