Order Processing Analyst

**Role Overview:** As an Order Processing Analyst at AlphaSense in India, you will be part of the team responsible for managing sales contract management and provisioning to ensure company financial and legal compliance. You will collaborate with various internal departments to execute the order lifecycle process, focusing on operational excellence, customer service, and teamwork. This role offers the opportunity to work in a high-growth company with an award-winning product expanding across international markets. **Key Responsibilities:** - Process new and renewal orders accurately and efficiently. - Validate opportunity and contract information, resolving any discrepancies promptly. - Activate client access and facilitate further processing such as sending invoices. - Support departmental projects and initiatives. - Address and resolve customer queries and concerns effectively. - Maintain transparent and auditable communication records in the CRM system. - Enhance customer satisfaction by delivering timely and quality services. - Identify opportunities for process and system improvements to enhance efficiency. - Assist in special projects as assigned. **Qualifications Required:** - Customer-focused individual with experience in customer support via email, chat, or phone. - Strong organizational skills with attention to detail. - Ability to provide comprehensive information to sales teams and resolve customer complaints. - Experience in training new employees to enhance their skills. - Proficiency in Microsoft Office Suites, especially Excel. - Strong analytical, critical thinking, and problem-solving abilities. - Team player with a desire to learn and drive productivity. - Proficiency in Salesforce or any CRM tools is a plus. - Experience in a high-change, rapidly growing business is advantageous. **Additional Company Details:** AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company's acquisition of Tegus in 2024 aims to accelerate growth, innovation, and content expansion, providing users with comprehensive insights from various content sets. With headquarters in New York City and a global presence, AlphaSense offers a dynamic work environment for over 2,000 employees across multiple locations worldwide. Come be a part of our team and contribute to empowering professionals in making smarter decisions through AI-driven market intelligence.,