Order Processing Analyst

We are seeking a Data Analyst to manage the order processing tasks for our clients related to washroom equipment using the Salesforce application. This role requires working in the night shift (EST) and demands high attention to detail and excellent communication skills.

Key Responsibilities:

• Manage multiple tasks efficiently while maintaining high-quality standards.
• Utilize Salesforce or similar CRM tools for data management.
• Process orders in the Salesforce application accurately and efficiently.
• Handle email communications related to order processing and client inquiries.
• Maintain detailed records of all transactions and communications.
• Ensure timely processing and resolution of orders.
• Collaborate with team members to improve order processing workflows.

Requirements:

• Education: Bachelors degree in Science (BSc), Commerce (BCom), or Technology (BTech).
• Experience: Minimum 1+ years in back-office support roles.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and handle multiple tasks efficiently.
• MS Excel proficiency (VLOOKUP, Pivot Tables, Data Validation, etc.).
• Proficient in using Salesforce or similar CRM software.

Shift Timings:

07:00 PM to 04:00 AM, 09:00 PM to 06:00 AM, 10:00 PM to 07:00 AM

Work Days:

Technical Specifications: Laptop Specifications.

• Screen Size: 14 Inches o Screen Resolution: FHD (19201080)
• Processor: Intel i5 or higher
• RAM: Minimum 8GB (Must)
• Type: Windows Laptop
• Internet Speed: 100 MBPS or higher