OPEX Specialist

Key Responsibilities

• Conduct an in-depth analysis of existing O&M processes to identify inefficiencies and bottlenecks.
• Recommend and implement process optimization measures to improve efficiency and reduce costs.
• Develop and maintain process documentation, SOPs, and best practice guidelines.
• Design templates and data sheets to capture operational data effectively.
• Collect, analyze, and interpret operational data to identify trends and measure performance.
• Provide actionable insights to support decision-making and cost savings (spares, manpower, etc.).
• Support the implementation of Lean methodologies to streamline workflows and reduce waste.
• Participate in OPEX projects, ensuring on-time execution and delivery of measurable outcomes.
• Promote a culture of continuous improvement through awareness and training programs.
• Manage and monitor the CCHI Index to enhance customer satisfaction.
• Coordinate complaint review meetings with stakeholders and the Operations Head.
• Ensure timely resolution of customer complaints with follow-up actions and sustainable solutions.
• Identify opportunities to digitize and automate processes for enhanced efficiency and accuracy.
• Support deployment of digital applications (e.g., Maintwiz) and other relevant tools.
• Partner with cross-functional teams to drive operational improvements.
• Benchmark organizational performance against industry standards and identify improvement areas.
  

Qualifications & Experience

• Education: Bachelor’s degree (Engineering or related discipline preferred).
  

Experience

• 9 years in Business Excellence, Operations, or Process Improvement (2–3 years of O&M experience preferred).
• Proven track record in process improvement and data-driven decision-making.
• Ability to travel to plant sites for direct assessment and implementation.
  

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
• Strong analytical and problem-solving skills with data-driven thinking.
  

Critical Competencies

• Strong stakeholder management and collaboration skills.
• Excellent communication (verbal & written) and interpersonal abilities.
• Proactive, results-driven, and detail-oriented mindset.
• Ability to work independently as well as in cross-functional teams.
• Strong time management and organizational skills.
• Ability to lead and influence change within the organization.
  

Key Attributes

• Customer-focused with a continuous improvement orientation.
• Ability to manage complexity and adapt to evolving business needs.
• Hands-on approach with a willingness to work closely with ground-level teams.