OPEX Specialist

Minimum 6-8 years experience in Operations / Operational Excellence • Proven work experience in Insurance Operations (must) • Has good understanding of operational metrics involved in Insurance processing • Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires • Experience in process documentation is a must • Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage • Analytical and goal oriented • Excellent stakeholder management skills • Work cohesively with the team and support as appropriate to achieve common goal

Implement OPEX Standards • Ability to create and implement standard operating procedures in line with the OPEX standards • Review the current procedures and standardize as per the OPEX requirements • Oversee the progress to ensure the processes are on track • Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards

MIS Reporting • Should have a strong foundation knowledge of excel • Ability to create and track reports around Average Handling Time, Efficiency and Utilization • Ability to create reports around payroll, budgeting and incentive coverage • Perform data analysis for generating reports on periodic basis • Excellent time management skills with a proven ability to meet deadlines. • Strong logical and analytical skillsets

Stakeholder Management • Ability to connect with different teams within SDU to implement the OPEX standardized procedures • Ensuring project delivery on time and tracking project deliverables closely • Support in the implementation of organization-wide projects driven by OPEX • Resolve any clarifications sought by SDU on operational dashboards or compliance scores published