Operations Support Associate (US Client)

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Title:

Job Location: Vadodara

Shift Time: Night Shift (Rotational)

Experience: 6 Months – 2 Years

Role Overview

proactive Operations Support Associate (US Client)

Key Responsibilities

• Conduct

  virtual audits and camera reviews

  for multiple store locations.

• Communicate regularly with US clients

  to discuss audit findings, clarify data, and resolve operational queries.
• Review

  incident reports, video requests, and compliance data

  to ensure process integrity.
• Maintain

  accurate records and documentation

  within internal systems.
• Collaborate with internal and client teams to

  support investigations

  and prepare detailed daily shift reports.
• Participate in team discussions,

  client meetings

  , and continuous process improvement initiatives.
• Identify recurring issues or trends and recommend preventive solutions.

Requirements

• Bachelor’s degree in any discipline (preferred: Business, Commerce, or Operations Management).
• 1–2 years of experience in

  operations, customer service, audit, or compliance roles

  , preferably with

  US client exposure

  .
• Proficiency in

  MS Excel, MS Office, and Outlook

  .
• Strong

  verbal and written communication skills

  to interact confidently with global clients.
• Analytical, detail-oriented, and dependable with strong multitasking abilities.
• Ability to work independently and as part of a

  cross-functional international team

  .

• Flexible to work in night shifts

  to align with US time zones.

Why Join Relay Human Cloud? ✨

• 🌍 Opportunities to work with global clients
• 🤝 Dynamic and collaborative work environment
• ⚖️ Excellent work-life balance – 5-day workweek
• 🩺 Comprehensive health & accident insurance
• 🌴 Generous paid time off and holidays
• 🍽️ Complimentary lunches & dinners
• 🏆 Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways
• 📚 Employee development programs – Communication, Soft Skills, and more
• 🎉 Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations
• 🎯 Excellent Employee Referral Program