Operations Specialist

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

Research universities are one of the most important tasks a student performs on Cialfo, so Cialfo’s access to the highest quality university data is essential for the success of our company. As an Operations Specialist, you’ll collect and maintain university profile details on the platform. In doing so, you’ll play a vital role in taking data to the next level at Cialfo, ensuring that the highest quality and most relevant university data is accessible. You’ll do this by collaborating with the University Data Management team to gather and manage university data within Cialfo.

What You Will Be Doing

In this role, you'll be responsible to:

• Perform web research and data collection (online).
• Manage data in the web application, MS Excel, or Google Sheets.
• Data interpretation and visualization for extracting meaningful information/ insights.
• Achieve and maintain a quality score above the stated benchmarks.
• Daily reporting to the operations team lead for the progress of the tasks/ projects.

About You

• Qualifications

• At least a Bachelor’s degree.

• Experience

• One or more years of experience in an operational or similar role (preferred).

• Skills & Qualities

• Strong verbal and written communication skills.
• Strong web research and data organization skills.
• Basic understanding of tools like chat GPT, Microsoft Office, and Photoshop.
• Ability to work as a team, share learning, and be open to feedback to improve the process and product.
• Self-evaluation to track growth and effectiveness.
• Flexible to meet the requirements of seasonal spike