Operations Manager

Job Description

The Operations Manager is a key enabling role within Application Demand and Operations which supports all areas of Application Delivery This role actively manages the day to day operations of application delivery budget management which includes licensing, operational costs, small changes, and resources What you ll be DOING What will your essential responsibilities include? Governance - assuring defined organisational processes are implemented and adhered to Management of all Application Solutions BAU licensing and operational costs Establishing and maintaining tighter financial control (including loss avoidance and risk management) Managing organisational structure and data to support resource management (e g Planview ) Assisting in shaping the way Application Delivery teams work with suppliers (e g Statement of Work structures) partnering with Procurement and the Vendor Management Office Provision of reliable, timely MI for informed decisions by Global Head of Transversal Application Service, Global Head of Digital Factory, and Global Head of Application Solutions Standardisation of processes and approach to drive consistent operational efficiency Supporting Application Delivery and Team Managers to allow them more focus on successful change delivery Work closely with finance team and PMO to manage project financials, e g Strategic financial planning and budgeting of Digital Factory, forecasting and actuals tracking, chargeback, funding requests, etc) Provide financial reports and analysis to support decision-making related to resource allocation and budget management Centralized small change budget ownership, planning, and tracking partnering with application delivery teams Application Delivery Budget Management including tracking purchase orders to budget You will report to Head of Application Operations What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Role requires an excellent attention to detail, thorough planning & organisational skills and a good understanding of application development and project management approaches Meticulous with the capability to monitor purchase orders against the budget in order to forecast budget utilization Typically has significant business/industry work experience, including experience in influencing senior level management and key stakeholders Demonstrable ability to solve complex problems/issues Excellent communications and collaboration skills which are adapted to different audiences Adept at vendor management, with a clear understanding of Staff Aug, Managed Services, and Managed Outcome commercial models Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience Desired Skills and Abilities: Track record for metrics-driven results is a plus Experience in planning and executing complex operational initiatives Advanced analytical abilities with operational vision Bachelor s Degree Preferred