Operations Manager

Role & responsibilities

Preferred candidate profile

job Title: Operations Manager

Company: Go Garage Multibrand Two-Wheeler Service Centre

Location: Pune, Mumbai, and other locations (India-wide expansion)

Key Responsibilities:

Operational Management: Oversee day-to-day operations of the service centre(s) ensuring smooth and efficient service delivery across multiple locations. Also adding more corporate tie ups.

Process Optimization: Develop, implement, and monitor operational procedures and processes to enhance overall efficiency, service quality, and customer satisfaction.

Team Leadership & Development: Lead, motivate, and train operational teams. Foster a culture of continuous improvement, teamwork, and customer-centricity.

Problem-Solving & Issue Resolution: Quickly identify operational bottlenecks, customer complaints, or service issues. Provide effective, timely, and sustainable solutions to maintain high service standards.

Inventory & Supply Chain Management: Ensure smooth management of parts inventory, tools, and equipment. Monitor stock levels to prevent shortages or delays.

Data Analysis & Reporting: Regularly analyze operational data, identify trends, and provide actionable insights. Create reports on operational performance, customer feedback, and service metrics.

Customer Relationship Management: Maintain positive relationships with customers and ensure their needs are consistently met. Resolve escalated customer complaints swiftly.

Quality Assurance: Ensure that all services meet the highest quality standards and comply with industry regulations.

Expansion Support: Assist in scaling operations as Go Garage expands into new locations. Manage the setup and operational integration of new service centres.

Compliance & Safety: Ensure that all operational activities are compliant with safety standards and legal regulations.

Key Requirements:

Experience: Minimum of 5 years of experience in operations management, preferably in the automotive, service, or retail industry. Experience in managing multiple locations is a plus. diploma holder with 7 years of experience are also welcome.

Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to troubleshoot issues and implement effective solutions in a fast-paced environment.

Leadership Skills: Proven track record in managing teams, driving performance, and creating a positive working environment.

Communication: Excellent written and verbal communication skills. Ability to effectively communicate with team members, customers, and senior management.

Technical Knowledge: Familiarity with two-wheeler repair and maintenance processes is a significant advantage.

Adaptability: Ability to adapt to changing business environments and rapidly evolving company needs, especially in the context of expansion.

Location Flexibility: Willingness to travel to various service centres across Pune, Mumbai, and other parts of India as the company expands.

Why Join Go Garage?

Growth Opportunities: As we expand across India, there will be ample opportunities for career advancement and professional growth.

Impactful Role: You will play a key role in shaping the operational efficiency and customer experience as we scale the business.

Dynamic Work Environment: A fast-paced, high-energy environment where no two days are the same.

Competitive Salary & Benefits: Attractive compensation package with additional perks and benefits.