Operations Manager

Company Description

Trinity Eye Hospital, located in Palakkad, Kerala, is recognized as one of the leading eye care centers in the region. Equipped with state-of-the-art technology and employing the latest surgical techniques, the hospital ensures high-quality ophthalmology services. A team of experienced practitioners works with advanced innovative methods to deliver exceptional care. Trinity Eye Hospital is also empaneled with leading insurance providers to ensure optimal healthcare access for its patients.

ResponsibilitiesA. Operations & Patient Flow

• Ensure smooth functioning of OPD, diagnostics, pharmacy, opticals, OT and IP departments.
• Implement systems to reduce waiting time and increase patient throughput.
• Strengthen appointment scheduling and service delivery for maximum footfall.

B. Revenue Growth & Business Development

• Monitor daily revenue, conversion ratios, and profitability across departments.
• Increase OPD to surgery conversion through seamless counselling and coordination.
• Implement strategies to improve opticals, pharmacy and diagnostic revenue.
• Identify new opportunities such as camps, corporate tie-ups, insurance partnerships, and specialty clinics.
• Reduce revenue leakage through strict audit systems and billing accuracy.
• Improve OT utilization rate and maximize the number of daily surgeries.
• Work closely with marketing to increase patient visits & brand visibility.

C. Staff Management

• Manage front office, nursing, technicians, housekeeping and support staff.
• Prepare duty rosters and ensure adequate staffing based on patient flow.
• Conduct staff performance evaluations & productivity optimisation.

D. OT & Clinical Coordination

• Manage daily surgical schedules with surgeons & OT team.
• Ensure OT readiness, sterilization, consumable availability & compliance.
• Improve OT turnaround time to increase number of daily procedures.

E. Quality & Compliance

• Ensure adherence to NABH/NABH-Eye standards.
• Conduct audits, implement corrective actions & maintain safety protocols.
• Monitor infection control & biomedical waste management.

F. Inventory & Cost Control

• Avoid overstocking or stock-outs of lenses, consumables & medicines.
• Coordinate procurement to optimize cost and reduce wastage.
• Ensure timely maintenance of biomedical equipment and AMCs.

G. Patient Experience

• Handle complaints, feedback & grievance redressal.
• Implement service excellence standards for improved patient satisfaction.
• Train FO & nursing staff on communication & customer care.

H. Reporting & Coordination

• Conduct daily huddles with department heads.
• Prepare MIS reports: revenue, patient flow, OT utilization, expenses, etc.
• Coordinate with COO for planning & strategic decisions.

Experience in Eye care hospital mandatory

Experience 10+ years required

Good communiction and leadership skills