Operations Manager

Job Description: Operations Manager

Position Overview

We are seeking a dynamic Operations Manager who will serve as the bridge between our clients, development team, and internal operations. This role combines project management, client relationship management, and operational oversight to ensure smooth business operations and sustained growth. The person with IT background is preferred

Key Responsibilities

Project Management & Client Relations

· Manage end-to-end project delivery and coordinate with development teams.

· Serve as primary point of contact for clients to gather new requirements and manage expectations.

· Handle project delays and technical issues by effectively communicating with clients and providing solutions.

· Build and maintain strong relationships with clients to secure repeat business and referrals.

· Act as liaison between clients and developers to ensure optimal productivity and satisfaction.

Operations Management

· Oversee daily office operations and ensure smooth functioning of all facilities.

· Coordinate with HR for timely recruitment and filling of open positions.

· Address operational issues including maintenance (AC, electricity), procurement, and office supplies.

· Resolve employee concerns and workplace issues promptly.

· Monitor employee attendance and ensure compliance with work schedules.

· Maintain a productive and positive work environment.

Business Development Support

· Collaborate with the marketing team to identify and generate new business leads.

· Support lead conversion activities through effective client communication.

· Contribute to business growth strategies and implementation.

Required Qualifications

Education

· Bachelor’s degree in engineering (BE/B.Tech) or Computer Applications (BCA/MCA)

Experience

· Minimum 2 years of experience in and IT establishment or in IT role.

· Experience in client-facing roles preferred.

Skills & Competencies

· Excellent Communication Skills: Ability to engage effectively with clients, team members, and stakeholders.

· Relationship Building: Strong interpersonal skills to build trust with clients and internal teams.

· Problem-Solving: Ability to address and resolve operational and client-related challenges.

· Adaptability: Quick learner who can adapt to changing business needs and requirements.

· Organizational Skills: Capable of managing multiple priorities and operational tasks simultaneously.

Key Success Factors

· Ability to understand and communicate technical concepts.

· Strong persuasion and negotiation skills.

· Proactive approach to problem-solving and client management.

· Ability to work collaboratively across different departments.

· Focus on building long-term client relationships for sustained business growth.

What We Offer

· Opportunity to work directly with clients and impact business growth.

· Diverse role combining project management, client relations, and operations.

· Collaborative work environment with growth opportunities.

· Chance to build valuable skills in multiple business areas.

This role is ideal for someone who enjoys variety in their work, excels at building relationships, and wants to play a key role in driving business success through operational excellence and client satisfaction.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person