Operations Manager

Key Responsibilities

Order & Fulfilment Management

• Oversee the complete order lifecycle from confirmation to delivery.
• Coordinate with sales, warehouse, and logistics teams to ensure on-time, in-full order fulfilment.
• Monitor and improve operational KPIs such as turnaround time, delivery accuracy, and customer service levels.

Logistics Planning & Coordination

• Manage inbound and outbound shipments, optimizing for cost, speed, and reliability.
• Resolve delivery issues and discrepancies in collaboration with suppliers, transporters, and internal teams.
• Ensure timely documentation and shipment tracking updates.

Process & Systems Management

• Implement and refine operational workflows to improve efficiency and reduce errors.
• Utilize ERP and reporting tools to track performance and identify improvement areas.
• Coordinate with cross-functional teams to address operational bottlenecks.

Team Leadership & Coordination

• Supervise operational staff, ensuring task clarity, accountability, and high performance.
• Provide training and guidance to enhance operational capabilities.

Foster a culture of ownership, discipline, and problem-solving.

Preferred Candidate Profile

• Bachelor’s degree in Operations, Supply Chain, Business, or related field (MBA preferred).
• 5–8 years experience in operations management, preferably in ecommerce, manufacturing, or B2B distribution.
• Strong track record of process optimization and operational problem-solving.
• Proficiency in ERP systems, MS Excel, and operational reporting.

Excellent organizational, communication, and leadership skills

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person