Operations Manager (Manpower Management)

Role Overview

hands-on Operations Manager

forklift operators, drivers, and other blue-collar staff

Key Responsibilities

• Oversee

  end-to-end site operations

  — from manpower planning and deployment to daily issue resolution.
• Supervise and guide field coordinators / site supervisors to ensure timely attendance, shift coverage, and client satisfaction.

• Get work done through people:

  drive accountability, discipline, and performance within teams.
• Handle

  recruitment and onboarding

  of blue-collar manpower (forklift operators, drivers, loaders, helpers, etc.).
• Ensure

  PF/ESI and statutory compliance

  for all deployed staff.
• Maintain regular communication with clients via email and calls; promptly address operational concerns and service quality.
• Track site performance through reports, attendance sheets, and manpower utilization MIS.
• Visit client locations periodically to review workforce, discipline, and documentation.

Requirements

• Graduate with

  4–8 years of experience

  in operations, manpower supply, or facility management.
• Proven ability to

  lead teams and get execution done through people

  .
• Working knowledge of

  PF/ESI, onboarding, and blue-collar workforce compliance.

• Excellent communication and follow-up skills (both written and verbal).

• Willing to travel

  to multiple client sites across Delhi-NCR.
• Strong problem-solving mindset and ability to handle field challenges independently.

Preferred Background

• Experience managing manpower for logistics, warehouses, or manufacturing clients.
• Exposure to forklift operator or driver deployments will be a strong plus.

one-paragraph condensed version

You said:

I want this person to fill in my operational roles for smg/ chandigarh/ or anywhere I need to be.

ChatGPT said:

operational right hand

Job Title:

proactive and dependable Operations Manager

extension of senior management

Key Responsibilities

• Manage

  end-to-end manpower operations

  including recruitment, onboarding, deployment, attendance, and site discipline.
• Act as the on-ground lead for

  sites across Delhi-NCR, Chandigarh, or other regions

  , ensuring smooth day-to-day functioning.
• Take ownership of

  forklift operator and driver deployments

  , ensuring timely mobilization and replacement when required.

• Get work done from teams

  — supervise coordinators, field staff, and supervisors to ensure productivity and accountability.
• Liaise directly with

  clients for site operations

  , handle escalations, and maintain excellent communication over email and phone.
• Ensure

  PF/ESI and statutory compliance

  for all deployed manpower.
• Regularly review site performance and submit reports / MIS to management.
• Travel as needed to handle new client setups, audits, and workforce issues.

Requirements

• Graduate with

  4–8 years of hands-on experience

  in manpower operations or facility management.
• Strong leadership and follow-up skills — able to

  take ownership and deliver results without daily supervision.

• Good understanding of

  blue-collar workforce management

  , especially forklift operators and drivers.
• Proficient in

  Excel, reporting, and email communication

  .

• Willing to travel frequently

  (Delhi, NCR, Chandigarh, and other regions).
• Working knowledge of

  PF/ESI, labour compliance, and statutory documentation

  .

Preferred Background

• Experience with logistics, warehouse, or industrial clients.
• Exposure to handling clients like

  Godrej, Delhivery, or SMG

  preferred.
• Someone who thrives on accountability, ownership, and operational discipline.

Salary Range 25000-35000 per month depending on experience