Operations Manager

Site Operations & Troubleshooting

• Regularly visit client sites in

  Delhi NCR, Punjab, and Chandigarh

  .
• Handle issues related to

  manpower attendance, overtime, uniforms, shoes, safety compliance, and audits

  .
• Escalate only critical matters to the Director — otherwise

  close issues independently

  .
• Maintain an

  audit checklist

  and send weekly reports.

Manpower & Employee Handling

• Ensure workers report on time and follow discipline at sites.
• Deal firmly with

  headstrong employees

  or repeated absentees.
• Coordinate with the

  deployment team

  for replacements or new hiring when needed.

Client Coordination

• Act as the

  first point of contact

  for operational issues with clients like Godrej, Delhivery, etc.
• Provide timely updates to clients and maintain good working relationships.
• Support in

  client audits

  and ensure compliance documents are ready.

Finance & Payment Follow-ups

• Update and monitor

  bank statements, outstanding, and collections

  .
• Follow up with clients’ accounts teams for pending payments.
• Coordinate with internal

  accounts/finance team

  for invoicing and reconciliation.

Business Development Support

• Assist Director in

  new business meetings

  and presentations.
• Identify leads or opportunities during site visits and client discussions.
• Maintain a basic

  pipeline tracker

  of leads and follow-ups.

• 4–7 years’ experience in

  operations support / manpower outsourcing / facility management / sales admin / site coordination

  .
• Strong communication skills in

  Hindi & English

  (Punjabi a plus).
• Ability to

  handle manpower firmly

  and deal with client escalations professionally.
• Comfortable with frequent travel (Delhi NCR + Punjab/Chandigarh).
• Working knowledge of

  basic accounts follow-up

  (payments, outstanding, reconciliation).
• Computer literate (Excel, email, reporting).

• ₹25,000 – ₹35,000/month

  (depending on experience).