Job
Description
As an Operations Manager, you will be managing efficient and effective services to meet customer-agreed service levels, through continually assuring process performance and optimising delivery resources. You Have: Bachelors or Masters degree or equivalent mimimum 12+ years .Incident, Problem and Change Management, and other Operational routine tasks. You need to plan and oversee major network changes, upgrades, and capacity expansion projects. Manage vendor and partner relationships to ensure effective service delivery and contract performance. Optimize operational costs through process improvements, resource planning, and efficiency initiatives. Ensure compliance with industry regulations, safety standards, and company policies. Foster a high-performance culture within the operations team through leadership, training, and mentorship. Implement and maintain an effective governance model for operational processes and continuous service improvement. It will be nice if you also have: Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification, and end-to-end lessons learned. Provide regular reports and insights to senior management on operational performance, risks, and strategic recommendations.Stay up to date with industry trends, emerging technologies, and best practices to enhance operational capabilities. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction. Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents. Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions. Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements. Single point of contact for all escalations towards region of Incidence, Problem and Change Management, and other Operational routine tasks Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery. Develop and implement business continuity and disaster recovery plans for network resilience. Lead incident management and problem resolution, ensuring root cause analysis and preventive actions.
