Operations Manager

Job Description

Key Responsibilities: Overseeing Daily Operations: Managing all aspects of the hotel's daily activities, including front desk, housekeeping, maintenance, food and beverage, and other departments. Ensuring Guest Satisfaction: Prioritizing guest needs and ensuring a positive and memorable experience. Staff Management: Hiring, training, scheduling, and evaluating staff to maintain a high-performing team. Budget Management: Developing and managing budgets, controlling expenses, and ensuring financial performance. Quality Control: Implementing and maintaining quality standards and procedures to ensure a consistent and high-quality guest experience. Problem Solving: Addressing guest complaints, resolving operational issues, and finding solutions to challenges. Communication: Maintaining effective communication with staff, guests, vendors, and senior management. Compliance: Ensuring the hotel complies with all relevant regulations and standards, including health, safety, and labor laws. Process Improvement: Identifying areas for improvement and implementing strategies to enhance efficiency and productivity. Vendor Management: Establishing and maintaining relationships with suppliers and vendors to ensure the hotel has the necessary supplies and equipment. Strategic Planning: Contributing to the development and implementation of operational strategies to achieve the hotel's goals. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Food provided Schedule: Day shift Evening shift Monday to Friday Morning shift Rotational shift Weekend availability Ability to commute/relocate: Phadamchen, Sikkim: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Hotel: 10 years (Required) Manager: 5 years (Required) Language: English (Required) Hindi (Required) Nepali (Preferred) Work Location: In person