Operations Manager

Role Overview

Food Whisperer is a fast-growing food brand focused on delivering exceptional culinary experiences. The Operations Manager plays a pivotal role in ensuring smooth day-to-day functioning, scaling operations, and maintaining high standards of customer satisfaction, quality, and profitability.

Key Responsibilities

• Strategic Operations Management

• Manage operations across all kitchens, outlets, and delivery zones.
• Develop and execute expansion strategies and scalable systems.

• Team Leadership

• Lead cross-functional teams including kitchen staff, delivery, customer service, and support.
• Implement performance metrics and drive accountability.

• Customer Experience & Quality Control

• Maintain top-tier food quality, hygiene, and service standards.
• Monitor feedback and drive continuous improvement.

• Supply Chain & Inventory

• Oversee procurement, vendor relations, inventory control, and logistics.
• Ensure cost-effective sourcing and minimal wastage.

• Financial Management

• Monitor P&L, control costs, and ensure profitability.
• Forecast budgets and report performance metrics.

• Compliance & Safety

• Ensure adherence to FSSAI, labor laws, fire safety, and other regulations.

Qualifications & Skills

• Experience:

  7–12 years in F&B, cloud kitchen, QSR, or hospitality operations.

• Education:

  Bachelor’s degree in business, Hospitality, or related field.

• Skills:

  Strong analytical, leadership, and decision-making abilities. Proven track record in scaling operations and managing multi-location teams.