Operations Manager

Location:

Department:

Compensation:

About Atica Global

Atica Global is a fast-growing hospitality solutions provider helping 150+ US hotels unlock new revenue streams through Sales, Revenue, and Operations excellence. We are building scalable systems and innovative models that transform how hotels grow.

ownership, urgency, and execution

Role Overview

Operations Manager

high agency

This is a hybrid role requiring both strategic thinking and hands-on execution: you’ll align closely with Sales, Revenue, Product, and Tech teams, ensure operational excellence, and relentlessly push for efficiency and impact.

Key Responsibilities

Team Leadership & Capacity Planning

• Lead, coach, and grow a high-performing Operations team (5–15 members).
• Assess

  team capacity and skill alignment

  to meet business needs.
• Ensure team members are trained on the right tools, SOPs, and systems.
• Proactively identify talent gaps and

  hire accordingly

  to maintain quality and scale.
• Foster a culture of ownership, urgency, and continuous improvement.
• Set measurable goals and ensure accountability.

Process & SOP Management

• Own and continuously improve SOPs across Operations, Sales, and Revenue.
• Eliminate redundancy by transitioning tasks into streamlined workflows.
• Implement automation and scalable systems.

Cross-Functional Alignment

• Act as the operations backbone for Sales, Revenue, and Product.
• Work closely with

  Product & Tech teams

  :
• Identify and track bugs affecting operations.
• Raise feature requests for new workflows or process improvements.
• Continuously optimize internal tools to improve efficiency and accuracy.
• Resolve operational bottlenecks and ensure smooth campaign/RFP execution.
• Drive clarity and visibility across teams.

Reporting & Data

• Build dashboards and trackers for leadership visibility.
• Deliver monthly OKRs tied to company growth.
• Use data to identify trends and drive improvements.

Quality & Audits

• Run structured audits to ensure service quality.
• Build feedback loops for continuous optimization.

What We’re Looking For

• 4–6 years of experience in

  Operations, Sales Ops, or Revenue Ops

  (hospitality or startup preferred).
• Strong people leadership.
• Proven ability to build processes and implement tools in fast-paced setups.
• Analytical mindset with strong Excel/Google Sheets skills (SQL a plus).

• High agency and urgency

  : you act like an owner.
• Comfortable working

  US night shifts

  .

Why Join Us

• Build, not just manage

  —own a vertical from the ground up.
• Competitive salary +

  performance-linked bonus

  .
• Fast track to leadership position
• CTC aligned with experience & market benchmarks.
• Direct exposure to international clients and decision-makers.