Operations Manager

Operations Manager Employee Transportation

Traveltime Mobility India Private Limited

Location: Bangalore

Reports to: Regional Operations Head / Business Head

Experience: 8–14 Years

Education: MBA in Operations / Logistics / Supply Chain (preferred)

Industry: People Mobility (Employee Transport – Cabs, Buses, EV Fleet)

Job Overview

We are looking for a highly skilled Operations Manager to lead and manage large-scale employee transportation operations in Bangalore. The ideal candidate will have strong experience in routing, fleet deployment, driver/vendor management, SLA compliance, safety management, and client coordination across multi-location operations.

This role requires excellent leadership, crisis-handling ability, and the capability to improve operational efficiency for a large transport setup serving IT/ITES, BFSI, and enterprise clients.

Key Responsibilities

1. Daily Transport Operations

• Lead end-to-end employee transport operations for multiple corporate clients in Bangalore.
• Manage real-time routing, shift planning, trip monitoring, and on-ground issue resolution.
• Ensure adherence to pickup/drop timelines, routing efficiency, and vehicle utilization.
• Oversee command-center operations, GPS tracking, and trip compliance dashboards.

2. Fleet, Vendor & Driver Management

• Manage a large fleet of cabs/buses (owned + vendor-supplied).
• Oversee driver onboarding, daily briefings, discipline, grooming, and performance.
• Ensure timely deployment of vehicles based on shift patterns and demand forecasting.
• Work closely with vendor partners on fleet availability, pricing, and replacement vehicles.

3. Safety, Compliance & Risk Control

• Ensure compliance with transport policies, government regulations, and client-specific security norms.
• Conduct periodic audits of driver documents, vehicle fitness, first-aid kits, emergency tools, etc.
• Implement safety protocols: female employee safety, GPS compliance, panic button checks, night shifts, etc.
• Investigate incidents/accidents thoroughly and implement preventive measures.

4. Client Management & Service Excellence

• Act as the primary operational SPOC for client Admin/HR/Facility teams.
• Conduct daily/weekly/monthly review meetings, including MIS presentations and SLA updates.
• Address escalation calls, service deviations, and real-time crisis situations.
• Ensure high levels of customer satisfaction, retention, and continuous improvement.

5. Team Leadership & People Management

• Lead a 24/7 operations team including supervisors, dispatchers, routing executives, and ground coordinators.
• Train and mentor team members on service quality, SOPs, routing software, and client expectations.
• Maintain discipline, punctuality, and productivity across the operations workforce.

6. Operational Excellence & Continuous Improvement

• Optimize routing efficiency to reduce cost per trip, dead mileage, and TAT delays.
• Introduce new SOPs, automation tools, and process enhancements.
• Reduce escalations through predictive planning and robust preventive strategies.
• Improve fleet uptime, maintenance schedules, and driver rotation planning.

7. Billing, Documentation & MIS

• Ensure accurate billing data: trip logs, attendance, rate cards, no-show logs, and kilometrage.
• Prepare daily/weekly/monthly MIS reports for both internal and client review.
• Coordinate with finance and client teams for timely billing, validation, and reconciliation.

Required Skills & Competencies

• Strong command over transport routing, vendor management, and fleet operations.
• Excellent leadership and team management abilities in a 24x7 operations environment.
• Strong communication skills with the ability to handle clients at senior levels.
• Proficiency in transport management systems (Routematic, MoveInSync, TMS, etc.).
• Ability to handle crises—breakdowns, no-shows, strikes, driver shortages, accidents, etc.
• Strong analytical, MIS, and problem-solving skills.
• Proficiency in English + Kannada/Hindi preferred.

Preferred Candidate Profile

• 8–14 years of experience in employee transportation / mobility / logistics operations.
• Experience managing large fleets (200–1500 vehicles) and large driver/vendor teams.
• Background working with multi-client setups across IT/ITES/BPO/BFSI.
• Strong experience in SLA-controlled transport operations and client-facing roles.
• Exposure to EV fleet operations and tech-enabled routing is a plus.

Operations Manager – Employee Transportation

Traveltime Mobility India Private Limited

Location: Bangalore

Reports to: Regional Operations Head / Business Head

Experience: 8–14 Years

Education: MBA in Operations / Logistics / Supply Chain (preferred)

Industry: People Mobility (Employee Transport – Cabs, Buses, EV Fleet)

Job Overview

We are looking for a highly skilled Operations Manager to lead and manage large-scale employee transportation operations in Bangalore. The ideal candidate will have strong experience in routing, fleet deployment, driver/vendor management, SLA compliance, safety management, and client coordination across multi-location operations.

This role requires excellent leadership, crisis-handling ability, and the capability to improve operational efficiency for a large transport setup serving IT/ITES, BFSI, and enterprise clients.

Key Responsibilities

1. Daily Transport Operations

• Lead end-to-end employee transport operations for multiple corporate clients in Bangalore.
• Manage real-time routing, shift planning, trip monitoring, and on-ground issue resolution.
• Ensure adherence to pickup/drop timelines, routing efficiency, and vehicle utilization.
• Oversee command-center operations, GPS tracking, and trip compliance dashboards.

2. Fleet, Vendor & Driver Management

• Manage a large fleet of cabs/buses (owned + vendor-supplied).
• Oversee driver onboarding, daily briefings, discipline, grooming, and performance.
• Ensure timely deployment of vehicles based on shift patterns and demand forecasting.
• Work closely with vendor partners on fleet availability, pricing, and replacement vehicles.

3. Safety, Compliance & Risk Control

• Ensure compliance with transport policies, government regulations, and client-specific security norms.
• Conduct periodic audits of driver documents, vehicle fitness, first-aid kits, emergency tools, etc.
• Implement safety protocols: female employee safety, GPS compliance, panic button checks, night shifts, etc.
• Investigate incidents/accidents thoroughly and implement preventive measures.

4. Client Management & Service Excellence

• Act as the primary operational SPOC for client Admin/HR/Facility teams.
• Conduct daily/weekly/monthly review meetings, including MIS presentations and SLA updates.
• Address escalation calls, service deviations, and real-time crisis situations.
• Ensure high levels of customer satisfaction, retention, and continuous improvement.

5. Team Leadership & People Management

• Lead a 24/7 operations team including supervisors, dispatchers, routing executives, and ground coordinators.
• Train and mentor team members on service quality, SOPs, routing software, and client expectations.
• Maintain discipline, punctuality, and productivity across the operations workforce.

6. Operational Excellence & Continuous Improvement

• Optimize routing efficiency to reduce cost per trip, dead mileage, and TAT delays.
• Introduce new SOPs, automation tools, and process enhancements.
• Reduce escalations through predictive planning and robust preventive strategies.
• Improve fleet uptime, maintenance schedules, and driver rotation planning.

7. Billing, Documentation & MIS

• Ensure accurate billing data: trip logs, attendance, rate cards, no-show logs, and kilometrage.
• Prepare daily/weekly/monthly MIS reports for both internal and client review.
• Coordinate with finance and client teams for timely billing, validation, and reconciliation.

Required Skills & Competencies

• Strong command over transport routing, vendor management, and fleet operations.
• Excellent leadership and team management abilities in a 24x7 operations environment.
• Strong communication skills with the ability to handle clients at senior levels.
• Proficiency in transport management systems (Routematic, MoveInSync, TMS, etc.).
• Ability to handle crises—breakdowns, no-shows, strikes, driver shortages, accidents, etc.
• Strong analytical, MIS, and problem-solving skills.
• Proficiency in English + Kannada/Hindi preferred.

Preferred Candidate Profile

• 8–14 years of experience in employee transportation / mobility / logistics operations.
• Experience managing large fleets (200–1500 vehicles) and large driver/vendor teams.
• Background working with multi-client setups across IT/ITES/BPO/BFSI.
• Strong experience in SLA-controlled transport operations and client-facing roles.
• Exposure to EV fleet operations and tech-enabled routing is a plus.