Operations Manager

About the Role

Senior Manager/ Manager – Operations

Key Responsibilities

• Oversee day-to-day operations for interior design and modular projects from initiation to completion.
• Lead, mentor, and manage a team of project managers, site supervisors, and operations staff.
• Ensure seamless execution of interior projects, adhering to quality standards, timelines, and budgets.
• Collaborate closely with design, procurement, and sales teams to deliver a superior client experience.
• Develop and implement SOPs to streamline operations and improve efficiency.
• Monitor and resolve project bottlenecks, escalations, and conflicts.
• Manage vendor and contractor relationships to ensure timely deliveries and quality output.
• Track project performance metrics and present reports to leadership on operations performance and improvements.
• Drive continuous improvement in operational processes, resource planning, and cost optimization.

Key Requirements

• 7+ years of experience in operations within the

  interior design / modular furniture industry

  (preferably from companies like Homelane, Livspace, or similar).
• Proven track record of successfully leading and scaling operations teams.
• Strong knowledge of project execution, vendor management, and client servicing.
• Ability to handle multiple projects simultaneously while ensuring quality and timelines.
• Excellent leadership, communication, and stakeholder management skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Graduate/Postgraduate degree in Operations, Interior Design, Architecture, Civil Engineering, or related field preferred.