Operations Lead

As a dynamic Lead Operations & Process Excellence at Invoicemart, you will play a crucial role in leading the scaling of the tech-enabled digital lending platform with operational efficiency. Your responsibilities will be central to building and scaling the company's end-to-end digital lending operations in a high-impact senior role. **Key Roles and Responsibilities:** - Manage end-to-end operational efficiency to ensure the smooth day-to-day running of platform operations as the business scales. - Drive participants" onboarding efficiency for a seamless and quicker onboarding process, processing requests as per TAT, and ensuring overall process adherence. - Ensure end-to-end NACH settlement process, coordinating with NPCI, CERSAI, etc., in line with applicable regulatory guidelines. - Publish data reporting and relevant MIS regularly to key management and stakeholders. - Handle customer servicing & grievance redressal as per TAT to deliver best-in-class customer service. **Automation Initiatives and Process Excellence:** - Drive project implementation to streamline processes, introduce automation enablers, improve customer experience, and reduce operational costs. - Build and implement SOPs, optimize workflows, and scalability across operations. **People and Compliance Focus:** - Lead the operations team to foster a culture of innovation and continuous improvement. - Ensure operational processes are compliant with regulatory requirements, manage risk mitigation, and internal audits, including client data storage. - Collaborate cross-functionally with sales & tech to execute operational strategies aligned with overall business goals. **Ideal Candidate Profile:** - Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending is advantageous. - Stay updated on digital trends and identify futuristic enablers that can be adopted by the platform. - Possess leadership and people management skills. Invoicemart, a leading fintech organization and India's largest player in online receivables discounting business, operates under the brand name A.TREDS Limited. The company aims to revolutionize the digital lending landscape by building a tech-driven lending platform to provide tailored lending solutions. The job location for this role is Thane H.O. For more information about the organization, visit www.invoicemart.com.,