Operations Intern

Company Overview:

Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences.

Job Description:

We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts.

Responsibilities:

• Assist the Operations Manager in day-to-day process management and client coordination.
• Help maintain and update process documentation, SOPs, and training materials.
• Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics).
• Contribute to ad hoc projects, including the development of dashboards and automation scripts.
• Participate in quality audits and escalate issues as directed.
• Stay updated on the latest AI and machine learning trends and technologies.

Learning Opportunities:

• Direct mentorship from the Operations Manager on strategic planning and decision-making
• Exposure to managing multiple D2C client accounts and varied operational challenges
• Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards)
• Training in process documentation, quality assurance, and client-facing communications

Requirements:

• Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field.
• Excellent written and verbal communication skills in English.
• Strong collaboration skills to work effectively across teams and clients.
• Detail-oriented, with the ability to prioritize and manage multiple tasks
• Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment
• Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model.

What We Offer:

• A certificate upon successful completion of the internship.
• Exposure to real-world operations in a fast-growing startup.
• The opportunity to work on a significant project aimed at automating processes.
• A collaborative and dynamic work environment.
• Work with leading brands and industry professionals.
• Chance for a pre-placement offer after completion of the internship.
• Letter of recommendation upon successful completion of the internship.

Note: The job description is a general outline and subject to change based on company requirements.

Job Types: Full-time, Permanent, Internship
Contract length: 3 months

Pay: ₹6,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Will you be able to reliably work from our office in Ghatkopar West for this job?
• Do you have a personal laptop and a stable internet connection?
• Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words.

Work Location: Hybrid remote in Mumbai Suburban, Maharashtra