Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Rotational) Shift Timings: Any 9-hour shift between 09:00 AM - 08:00 PM IST About the Opportunity: We are hiring enthusiastic individuals to join our Customer Support Team . This is an excellent opportunity for freshers and recent graduates who are looking to build a strong foundation in customer service. You will get paid training and learn how to handle customer interactions across multiple growing industries. Responsibilities: Communicate with customers through email, chat, and phone calls . Help customers with product questions, order issues, and service requests. Document conversations and update customer information in CRM tools. Coordinate with internal teams to resolve customer concerns. Learn about D2C processes across brands such as clothing, haircare, self-care, and nutrition. Ensure excellent service and customer satisfaction at every step. What We Offer: Paid training for 2 weeks to help you learn all processes and tools. Hands-on experience with customer support across multiple industries. Supportive work environment and continuous learning opportunities. Hybrid work model: 3 days work from home, 3 days work from office. Eligibility Criteria: Freshers/recent graduates may apply. Good communication skills in English and Hindi (written and verbal). Basic computer knowledge and ability to learn quickly. Must have a personal laptop and stable internet connection for remote work. Team player with a positive attitude and customer-first approach. Interview Details: Walk-in interview schedule will be shared after the initial screening call. Why You Should Apply: Get real-world experience in customer support. Work with a variety of fast-growing brands. Learn and grow in a dynamic environment. Paid training and growth opportunities. We look forward to meeting motivated candidates who are ready to start their careers and grow with us! Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Rotational shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have a personal laptop and stable internet connection for work? How soon are you available to join? Are you willing to work on weekends? Language: English (Preferred) Hindi (Preferred) Work Location: In person
Job Title: Talent Acquisition Trainee (Hybrid) Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Monday-Saturday) Shift Timings: 10:00 AM - 7:00 PM IST About the Role: We are seeking motivated fresh graduates and entry-level professionals to join our Talent Acquisition Team . This is an excellent opportunity to begin your career in recruitment and talent acquisition. Comprehensive training will be provided to help you gain hands-on experience in managing end-to-end hiring processes across multiple industries. At the end of the traineeship, high-performing individuals will be offered a Pre-Placement Offer (PPO) with a monthly salary of ₹15,000 - ₹18,000 , based on performance during the training period. Key Responsibilities: Source and shortlist candidates using job portals, databases, and various online platforms. Schedule and coordinate interviews with candidates and hiring managers. Communicate with candidates via phone, email, and chat to share interview schedules, feedback, and next steps. Maintain accurate and up-to-date records in applicant tracking systems and spreadsheets. Assist with walk-in drives, hiring events, and onboarding activities. Learn and apply recruitment processes for industries such as D2C, e-commerce, SaaS, and customer support. Ensure timely follow-ups and maintain smooth communication throughout the recruitment cycle. What We Offer: 1-month paid traineeship with hands-on experience in end-to-end recruitment Practical recruitment experience with growing companies across diverse industries. Ongoing learning opportunities and mentorship from experienced HR professionals. Hybrid work structure: 3 days working from home and 3 days working from office. Supportive work culture focused on learning and career growth Eligibility Criteria: Open to freshers and recent graduates. Prior internship experience in HR, recruitment, or related fields is preferred. Good communication skills in English and Hindi (written and verbal). Proficiency in basic computer operations, spreadsheets, and online platforms. Must have a personal laptop and stable internet connectivity for remote work. Eagerness to learn and build a long-term career in recruitment. Interview Details: Walk-in interview schedule will be shared after the initial screening call. We look forward to meeting enthusiastic individuals ready to launch their careers in recruitment! Job Types: Full-time, Permanent Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Fixed shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Which job portals or platforms would you use to find candidates for an entry-level customer support role? Why do you want to join this traineeship program, and what do you hope to gain from it? Do you have a personal laptop and high-speed internet connection at home for work? Language: English (Preferred) Hindi (Preferred) Work Location: In person
Company Overview: Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences. Job Description: We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts. Responsibilities: Assist the Operations Manager in day-to-day process management and client coordination. Help maintain and update process documentation, SOPs, and training materials. Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics). Contribute to ad hoc projects, including the development of dashboards and automation scripts. Participate in quality audits and escalate issues as directed. Stay updated on the latest AI and machine learning trends and technologies. Learning Opportunities: Direct mentorship from the Operations Manager on strategic planning and decision-making Exposure to managing multiple D2C client accounts and varied operational challenges Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards) Training in process documentation, quality assurance, and client-facing communications Requirements: Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field. Excellent written and verbal communication skills in English. Strong collaboration skills to work effectively across teams and clients. Detail-oriented, with the ability to prioritize and manage multiple tasks Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model. What We Offer: A certificate upon successful completion of the internship. Exposure to real-world operations in a fast-growing startup. The opportunity to work on a significant project aimed at automating processes. A collaborative and dynamic work environment. Work with leading brands and industry professionals. Chance for a pre-placement offer after completion of the internship. Letter of recommendation upon successful completion of the internship. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent, Internship Contract length: 3 months Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Will you be able to reliably work from our office in Ghatkopar West for this job? Do you have a personal laptop and a stable internet connection? Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words. Work Location: Hybrid remote in Mumbai Suburban, Maharashtra
Location: Ghatkopar West, Mumbai (Hybrid) Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000 About the company: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers. Role Overview: We are hiring Customer Support Executives for a chat-based process. You will manage customer interactions on platforms such as Facebook, Instagram, WhatsApp, and social media comments, providing accurate information, resolving queries, and maintaining high-quality written communication. The role requires excellent grammar, typing skills, and professional writing style. Key Responsibilities: Respond promptly and professionally to customer queries via chat and social media comments. Assist customers with order-related queries, discounts, and general guidance. Handle follow-ups, feedback collection, and resolution of complaints through chat. Maintain an empathetic, friendly, and professional tone while managing multiple conversations simultaneously. Coordinate efficiently with internal teams, logistics partners, and clients to resolve issues. Document all interactions accurately in the CRM and keep relevant stakeholders updated. Achieve daily quality and response targets while ensuring customer satisfaction. Requirements: Minimum 6 months of experience in chat support, customer support, or BPO processes. Strong written communication skills in Hindi and English; grammar, spelling, and typing accuracy are essential. Ability to manage multiple chats simultaneously with a professional and empathetic approach. Comfortable coordinating with cross-functional teams and clients. Tech-savvy with basic knowledge of chat tools, social media platforms, and CRM systems. Must have a laptop/desktop with webcam and reliable internet for WFH days. Willingness to work hybrid shifts, including rotational weekends and public holidays. Perks & Benefits: Performance-based incentives. Exposure to working with fast-growing D2C brands. Opportunity to enhance skills in customer engagement, written communication, and team coordination. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai? Do you have a personal laptop/desktop with webcam and a stable internet connection? How would you handle a customer who is upset about a delayed order? Why do you want to work in a chat-based customer support role? Experience: Customer service: 1 year (Preferred) chat support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai Work Days: Monday - Saturday (6 days a week) Shift Timings: 10:00 am - 7:00 pm IST Salary Range: From Rs. 20,000 to Rs. 22,000 per month Company Overview: Datastraw is committed to delivering exceptional backend support to our clients, ensuring seamless operations across various channels. Our mission is to leverage technology to enhance the efficiency and effectiveness of our services. Job Description: We are seeking a proactive Trainer & Quality Assurance Analyst to join our team and help us maintain high standards of performance and customer satisfaction. Responsibilities: ● Conduct onboarding training for new hires across support and voice processes. ● Develop and update training materials, SOPs, and knowledge bases. ● Maintain training records and track the progress of new hires. ● Identify training needs based on performance trends and quality assessments, implementing corrective actions where necessary. ● Organise refresher training sessions based on process updates or performance gaps. ● Monitor agent performance across voice and non-voice channels to meet KPIs. ● Ensure prompt, professional communication across calls, chats, and emails. ● Use AI tools to streamline workflows and improve efficiency. ● Conduct audits and provide feedback to ensure compliance with company standards. ● Collaborate with stakeholders to identify improvement areas and training needs. ● Generate performance reports with actionable insights and recommendations. ● Manage quality assurance processes to uphold excellence. ● Utilize Google Workspace for documentation and reporting. ● Stay updated on industry trends and AI advancements to enhance practices. Requirements: ● Proven experience as a Trainer/ Quality Analyst/ SME or in a similar role for a year and above. ● Excellent communication skills, both verbal and written. ● Proactive attitude with a strong ability to take ownership and accountability. ● Good understanding of technology and ability to implement tech solutions into processes. ● Familiarity with AI tools and their application in quality assurance is a plus. ● Strong analytical skills and attention to detail. ● Ability to work collaboratively in a team environment. What We Offer: ● Opportunity to work with a diverse range of clients across industries, including exposure to the rapidly growing D2C (Direct-to-Consumer) businesses. ● Collaborate closely with management, gaining insights into strategic decision-making and day to day business operations. ● Opportunity to work with cutting-edge technology and AI tools. ● A collaborative and dynamic work environment. ● Professional growth and development opportunities. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹264,000.00 per year Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai? Which tools or platforms have you used for performance monitoring or quality audits? Tell us about a time you used data or performance reports to suggest process improvements or training interventions. What’s one quality metric you always track while reviewing an agent’s performance? Experience: Quality assurance: 1 year (Preferred) Customer support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: ₹16,000 - ₹20,000 in-hand About Datastraw Technologies: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers. About the Opportunity: We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You’ll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience. Key Responsibilities: Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels . Respond to comments, chats, and direct messages in a timely and professional manner. Manage inbound and outbound calls as required for order confirmations or escalations. Log all customer interactions accurately in the CRM system . Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions. Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy. Eligibility Criteria: Candidates with at least 3 months of customer service experience are welcome. Strong communication skills in English and Hindi (both written and verbal). Ability to stay calm under pressure and handle diverse customer emotions with empathy. Good computer literacy and ability to work with CRM tools. Must have a personal laptop and stable internet connection for hybrid work setup. Should be punctual, responsible, and a strong team player. What We Offer: Paid training to help you understand tools, communication protocols, and CRM software. Hands-on experience with multichannel customer support in a fast-paced environment. A hybrid work model - work 3 days from office and 3 days remotely. Career growth opportunities based on performance and learning. Why Join Us: Opportunity to interact with customers from fast-growing D2C brands. Develop communication, problem-solving, and multitasking skills. Work in a structured yet friendly environment that values your growth. Be part of a team that celebrates success and supports each other. Interview Process: Shortlisted candidates will receive a call for screening, followed by virtual or in-person interview rounds. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai? Are you comfortable handling both chats and calls (inbound & outbound)? Describe a time when you had to handle a difficult or upset customer. How did you resolve the issue? If a customer’s order is delayed and the logistics team isn’t responding quickly, how would you handle the situation? Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai Work Days: Monday - Saturday (6 days a week) Shift Timings: 10:00 am - 7:00 pm IST Stipend: 6,000 INR per month Company Overview: Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences. Job Description: We are looking for a detail-oriented Data Analyst Intern to support our reporting function. The ideal candidate will be responsible for preparing, maintaining, and sharing reports with relevant stakeholders, ensuring accuracy and timely delivery. Responsibilities: Collect and organise data from various sources Create and update daily, weekly, and monthly reports as per defined formats Ensure timely sharing of reports with respective internal/external stakeholders Maintain documentation of reporting processes and data sources Collaborate with teams to understand reporting needs and improve existing dashboards Ensure accuracy, completeness, and consistency of all reported data Requirements: Pursuing or recently completed a degree in Data Analytics, Statistics, Business, or a related field Proficiency in Excel/Google Sheets (pivot tables, basic formulas, charts) Basic understanding of data visualisation tools (e.g., Google Data Studio, Power BI, Tableau) is a plus Strong attention to detail and organisational skills Ability to work independently and manage multiple tasks Learning Opportunities: Direct mentorship from the Operations Manager on strategic planning and decision-making Exposure to managing multiple D2C client accounts and varied operational challenges Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards) Training in process documentation, quality assurance, and client-facing communications What We Offer: Hands-on experience with reporting tools and data handling Exposure to D2C/real-world business reporting scenarios Opportunity to contribute to process improvements and stakeholder engagement Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Fresher, Internship Contract length: 3 months Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai? Do you have a personal laptop with webcam and a stable internet connection for hybrid work? Which tools or software have you used for data analysis or visualization? How soon can you join if selected? Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai Shift Timings: Any 9-hour shift between 9 AM-8 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: ₹25,000 - ₹27,000 in-hand + Performance-Based Incentives About Datastraw Datastraw Technologies is a modern outsourcing agency that partners with fast-growing D2C brands and startups across the globe. We help businesses scale their sales, customer support, and backend operations by combining human expertise with AI-driven systems - enabling brands to deliver faster, smarter, and more personalized customer experiences. At Datastraw, we’re building a culture of ownership, learning, and growth - where people are encouraged to think independently and lead with impact. About the Role As a Team Leader - Customer Experience , you will be responsible for leading a team of 20+ agents handling various customer support and sales processes for multiple clients. Your main goal will be to ensure that every customer interaction is handled smoothly, every target is achieved, and your team stays motivated and productive. You will play a key role in maintaining service quality, managing client communication, and supporting your team’s overall performance and growth. This role is ideal for someone who enjoys problem-solving, team management, and data-driven decision-making , and who can create a positive work environment where agents can perform their best. Key Responsibilities Lead, mentor, and manage a team of 20+ agents across multiple customer support and sales projects. Monitor daily performance, quality standards, and ensure targets are consistently met as per client KPIs. Conduct regular feedback sessions, training, and performance reviews to support team growth and improvement. Act as the primary point of contact for client communications - managing updates, feedback, and escalations. Analyze daily/weekly/monthly reports and derive actionable insights for process improvement. Manage team schedules, attendance, and ensure smooth daily operations with minimal disruptions. Requirements 1-2 years of experience in leading a team in customer support, sales, or operations (preferably in a BPO, startup, or D2C environment). Strong leadership, communication, and conflict-resolution skills. Ability to multitask and manage multiple processes simultaneously. Data-oriented mindset with proficiency in Excel/Google Sheets and CRM tools. Comfortable working in rotational shifts and managing weekend rosters. Why Join Datastraw? Opportunity to work with top D2C brands and fast-growing startups. Exposure to different industries and client processes. Rapid career growth and leadership opportunities. Competitive salary with performance-based incentives. How to Apply Interested candidates can share their updated resume along with a brief note explaining why they would be a great fit for the Team Leader - Customer Experience role at Datastraw Technologies. Please email your application to chandni@datastraw.in with the subject line: Job Application - Team Leader (Customer Experience) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹27,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have a personal laptop with a webcam and high-speed broadband connection? Share an example of a time when you helped an underperforming agent improve. What steps did you take? Describe how you ensure your team follows process SOPs and quality guidelines. Which CRM or support tools have you used before? Experience: Team management: 1 year (Preferred) Customer relationship management: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person