Ensure timely departures and arrivals of buses at designated boarding and drop-off points. Coordinate with drivers, the control tower, and the maintenance team for daily route execution. Address and resolve real-time issues such as delays, route blockages, or breakdowns. Maintain cleanliness, readiness, and compliance of buses before dispatch. Assist with passenger boarding, guide new users, and resolve on-ground concerns. Report operational or driver-related issues to the Route or Operations Manager. Monitor trip logs and submit daily route performance reports. Support in managing driver attendance and shift planning. Maintain route checklists and ensure buses follow designated paths and schedules. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Monday to Friday Work Location: In person
Handle incoming customer queries via calls, chat, email, and social media in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and processes. Proactively resolve customer concerns and follow up to ensure full resolution. Coordinate with internal teams like Operations, Tech, and Route Opertaors to address and close loop on customer issues. Log and track customer interactions and feedback to help improve service quality. Identify recurring issues and suggest improvements to processes or communication. Contribute to a culture of continuous improvement and high customer satisfaction. What You’ll Love About Cityflo A dynamic work environment where your voice matters. Opportunity to directly impact customer happiness. Supportive team culture and space to grow. Free rides on Cityflo buses! Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person
Handle incoming customer queries via calls, chat, email, and social media in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and processes. Proactively resolve customer concerns and follow up to ensure full resolution. Coordinate with internal teams like Operations, Tech, and Route Opertaors to address and close loop on customer issues. Log and track customer interactions and feedback to help improve service quality. Identify recurring issues and suggest improvements to processes or communication. Contribute to a culture of continuous improvement and high customer satisfaction. What You’ll Love About Cityflo A dynamic work environment where your voice matters. Opportunity to directly impact customer happiness. Supportive team culture and space to grow. Free rides on Cityflo buses! Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person
Assist in sourcing, screening, and scheduling interviews with candidates Support onboarding and documentation for new joiners Maintain and update employee records in the HR database Help organize employee engagement and wellness activities Coordinate with departments to track attendance and leaves Assist in preparing HR reports and maintaining HR metrics Support payroll and compliance-related documentation Help in drafting HR letters and maintaining employee files Provide administrative support to the HR team Job Types: Permanent, Internship Contract length: 4 months Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Flexible schedule Schedule: Day shift Fixed shift Monday to Friday Education: Master's (Required) Location: Wagle Estate, Thane, Maharashtra (Preferred) Work Location: In person
Selected Intern's Day-to-day Responsibilities Include Assist in sourcing, screening, and scheduling interviews with candidates Support onboarding and documentation for new joiners Maintain and update employee records in the HR database Help organize employee engagement and wellness activities Coordinate with departments to track attendance and leaves Assist in preparing HR reports and maintaining HR metrics Support payroll and compliance-related documentation Help in drafting HR letters and maintaining employee files Provide administrative support to the HR team About Company: At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner. Show more Show less
Selected Intern's Day-to-day Responsibilities Include Assist in sourcing, screening, and scheduling interviews with candidates Support onboarding and documentation for new joiners Maintain and update employee records in the HR database Help organize employee engagement and wellness activities Coordinate with departments to track attendance and leaves Assist in preparing HR reports and maintaining HR metrics Support payroll and compliance-related documentation Help in drafting HR letters and maintaining employee files Provide administrative support to the HR team About Company: At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner. Show more Show less
Selected Intern's Day-to-day Responsibilities Include Assist in sourcing, screening, and scheduling interviews with candidates Support onboarding and documentation for new joiners Maintain and update employee records in the HR database Help organize employee engagement and wellness activities Coordinate with departments to track attendance and leaves Assist in preparing HR reports and maintaining HR metrics Support payroll and compliance-related documentation Help in drafting HR letters and maintaining employee files Provide administrative support to the HR team About Company: At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner. Show more Show less
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 550 buses and log 15000 daily bookings in Mumbai. After establishing a strong product-market fit and building a profitable business, we’ve expanded services to Hyderabad & Delhi where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses, 75,000 daily ride bookings across both cities. Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures. Job Description : Associate - Control Tower ( Operations ) As a Control Tower (Tech Admin), you will play a crucial role in managing bus scheduling , overseeing fleet operations , and making customer-facing decisions . Your responsibilities will also include serving as the central point of contact for contingencies, analyzing data to facilitate decision-making , and coordinating fleet launches with various stakeholders Role responsibilities - Bus Scheduling and Fleet Operations: Manage and modify bus schedules to optimize efficiency. Centrally oversee the operations of the Cityflo fleet. - Customer-Facing Decisions: Make direct decisions that impact customers and ensure effective communication. - Ensure contant communication and interaction with customer service teams to enhance the overall CX. - Contingency Management: Act as the central point of contact to manage contingencies. - Coordinate with the operations team and support to address issues promptly. - Data Analysis and Decision Facilitation: Fetch and analyze data to derive analytical results. - Use data insights to facilitate informed decision-making. - Stakeholder Coordination: Coordinate fleet launches with multiple stakeholders. Collaborate with various teams to ensure seamless implementation Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Ability to commute/relocate: Wagle Estate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 550 buses and log 15000 daily bookings in Mumbai. After establishing a strong product-market fit and building a profitable business, we’ve expanded services to Hyderabad & Delhi where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses, 75,000 daily ride bookings across both cities. Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures. Job Description : Associate - Control Tower ( Operations ) As a Control Tower (Tech Admin), you will play a crucial role in managing bus scheduling , overseeing fleet operations , and making customer-facing decisions . Your responsibilities will also include serving as the central point of contact for contingencies, analyzing data to facilitate decision-making , and coordinating fleet launches with various stakeholders Role responsibilities - Bus Scheduling and Fleet Operations: Manage and modify bus schedules to optimize efficiency. Centrally oversee the operations of the Cityflo fleet. - Customer-Facing Decisions: Make direct decisions that impact customers and ensure effective communication. - Ensure contant communication and interaction with customer service teams to enhance the overall CX. - Contingency Management: Act as the central point of contact to manage contingencies. - Coordinate with the operations team and support to address issues promptly. - Data Analysis and Decision Facilitation: Fetch and analyze data to derive analytical results. - Use data insights to facilitate informed decision-making. - Stakeholder Coordination: Coordinate fleet launches with multiple stakeholders. Collaborate with various teams to ensure seamless implementation Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Ability to commute/relocate: Wagle Estate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Prepare and finalize accounts and financial statements (P&L, Balance Sheet) Manage monthly/quarterly GST returns and reconciliation Ensure timely TDS deduction, return filing, and compliance Handle vendor and employee payments with proper documentation and accuracy Assist in payroll processing and related statutory deductions (PF, ESIC, PT) Maintain books of accounts, ledgers, and bank reconciliations Coordinate with external auditors during tax and statutory audits Support compliance with labour laws and maintain related documentation Prepare MIS reports and assist with financial planning when needed Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Fixed shift Work Location: In person
Key Responsibilities: 1. Calendar, Meeting & Travel Management Own the cofounder’s calendar: prioritize meetings, block focus time, and handle rescheduling with professionalism Coordinate internal and external meetings, ensuring all stakeholders are aligned Handle all logistics for domestic and international travel (flights, hotels, local transport) 2. Communication & Coordination Act as a bridge between the cofounder and internal/external stakeholders Draft, proofread, and format emails, presentations, and communication material Handle follow-ups from meetings and ensure timely execution of action items 3. Strategic Support Assist in project tracking, reporting, and cross-functional coordination Conduct internet research, compile business briefs, and maintain confidential documents Prepare pitch decks, meeting notes, and documentation as required 4. Operations & Miscellaneous Manage expenses, invoices, reimbursements, and other operational tasks Help plan internal events, town halls, and offsites Occasionally assist in personal tasks to enable better work-life balance for the cofounder Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Monday to Friday Work Location: In person
Are you someone who enjoys working with people, organizing processes, and making workplaces more vibrant? Here's your chance to kickstart your career in human resources with Cityflo- a fast-growing startup that’s redefining urban commuting! We’re a daily commute company focused on offering a stress-free, premium experience to corporate professionals. With operations in Mumbai and Hyderabad, we’re on a mission to make commuting joyful again- one bus ride at a time. Selected Intern's Day-to-day Responsibilities Include Conduct recruitment and screen candidates to identify suitable talent Manage onboarding and handle documentation for new hires Organize employee engagement activities to foster a positive work culture Handle HR communications and maintain accurate database management Let’s build the future of commuting- and your HR career- together! Know more about us: www.cityflo.com and blog.cityflo.com About Company: At Cityflo, we are solving the problem of commuting to the office, which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.
Are you someone who enjoys working with people, organizing processes, and making workplaces more vibrant? Here's your chance to kickstart your career in human resources with Cityflo- a fast-growing startup that’s redefining urban commuting! We’re a daily commute company focused on offering a stress-free, premium experience to corporate professionals. With operations in Mumbai and Hyderabad, we’re on a mission to make commuting joyful again- one bus ride at a time. Selected Intern's Day-to-day Responsibilities Include Conduct recruitment and screen candidates to identify suitable talent Manage onboarding and handle documentation for new hires Organize employee engagement activities to foster a positive work culture Handle HR communications and maintain accurate database management Let’s build the future of commuting- and your HR career- together! Know more about us: www.cityflo.com and blog.cityflo.com About Company: At Cityflo, we are solving the problem of commuting to the office, which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.
Are you someone who enjoys working with people, organizing processes, and making workplaces more vibrant Here's your chance to kickstart your career in human resources with Cityflo- a fast-growing startup that's redefining urban commuting! Cityflo is a daily commute company focused on offering a stress-free, premium experience to corporate professionals in Mumbai and Hyderabad. The company is on a mission to make commuting joyful again, one bus ride at a time. As an Intern at Cityflo, your day-to-day responsibilities will include: - Conducting recruitment and screening candidates to identify suitable talent - Managing onboarding processes and handling documentation for new hires - Organizing employee engagement activities to foster a positive work culture - Handling HR communications and maintaining accurate database management Join us in building the future of commuting and advancing your HR career together! To learn more about Cityflo, visit www.cityflo.com and blog.cityflo.com. About Cityflo: Cityflo is dedicated to solving the commuting challenges faced by employees in major Indian cities on a daily basis. The company provides a unique bus experience by running premium AC buses for daily commuters. Cityflo is revolutionizing urban commuting in India and enabling individuals to reclaim hours of their time every day. Prior to the COVID-19 lockdown, Cityflo was serving approximately 7500 commuters daily and aims to scale up to 5,00,000 commuters per day in the next 4 years in a profitable and sustainable manner.,
Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement: Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution: Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination: Collaborate with the team to coordinate workflows, ensuring a seamless support process. Positive Attitude and Expertise: Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates. Enhancing the Cityflo Experience: Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.
The Parking Supervisor will be responsible for the overall management and upkeep of Cityflo’s parking facilities across India. This includes bus parking management, security, pest control, compliance, inventory, procurement, and expense management. The role ensures seamless operations of all parking-related activities, maintaining high standards of safety, cleanliness, and cost-effectiveness. Role Responsibilities - Audits and Inspections: Conduct routine audits of buses, facilities, and operational processes to ensure compliance with quality standards. Parking Operations Management Oversee daily operations of all bus parking facilities. Plan and allocate parking space for Cityflo fleet and third-party operators. Manage and monitor bus parking attendance and debit parking fees accurately. Ensure smooth entry and exit of vehicles, preventing congestion or misuse of space. Facility Upkeep, Maintenance & Pest Control Ensure parking facilities are clean, well-lit, and properly maintained. Coordinate and supervise fumigation, mosquito control, and rodent treatment at regular intervals. Identify and address infrastructure repair and maintenance needs proactively. Manage vendor partners for facility repairs, housekeeping, pest control, and sanitation. Security & Safety Management Implement and monitor security protocols for buses, assets, and premises. Supervise security personnel, ensuring 24x7 vigilance and incident reporting. Conduct periodic safety drills and risk assessments at parking facilities. Inventory & Store Management Maintain updated records of parking-related inventory (e.g., barricades, signage, safety equipment). Ensure optimal stock levels of consumables, pest control materials, and tools required for parking operations. Track issuance and return of tools and materials. Procurement Management Identify procurement needs for parking facility operations, including pest control consumables. Coordinate with the procurement team for timely ordering of supplies and services. Validate receipt of goods and services as per order specifications. Compliance Management Ensure adherence to all statutory and local parking compliance requirements. Maintain documentation for audits, licenses, pest control certificates, and permits related to parking facilities. Liaise with local authorities for approvals and regulatory matters Parking Expense & Cost Control Track and control parking-related expenses as per approved budgets. Identify cost-saving opportunities without compromising operational quality. Maintain expense records and submit reports to management regularly. Attendance & Fee Management Maintain accurate attendance records of operator buses using parking. Calculate and debit parking fees from operators based on attendance data. Reconcile records and provide periodic reports on parking fee collections. Key Competencies Required Operational Excellence Strong planning and coordination skills for managing large-scale parking operations. Ability to handle day-to-day issues swiftly with practical solutions. People, Security & Pest Control Management Experience managing large teams, including security, housekeeping, and pest control vendors. Proactive in implementing pest control measures (fumigation, mosquito, rodent control). Vigilant in ensuring safety and security of assets and people. Inventory & Procurement Skills Sound understanding of inventory control processes. Ability to manage procurement of consumables and pest control supplies within budgets. Compliance & Documentation Knowledge of parking-related regulatory requirements, pest control compliance, and local laws. Strong documentation and record-keeping skills for audits, permits, and pest control certification. Financial Acumen Basic budgeting and cost-control knowledge related to parking operations. Ability to manage collections (parking fees) and track expenses accurately. Tech & Reporting Skills Ability to work with attendance systems, parking management software/tools. Proficiency in preparing operational, pest control, and financial reports. Qualifications & Experience Graduate / Diploma in Facility Management / Operations / related field 2+ Years of experience in facility/parking/bus depot operations Prior experience in managing large parking facilities or transport hubs preferred
Roles & Responsibilities - Preparation & maintenance of statutory books of accounts with knowledge in handling Day to Day Accountings Activities. Doing the monthly financial close process, including ensuring all costs incurred are properly recorded, reviewing journal entries, account balance reconciliations and report preparation. Preparation of monthly MIS reports Profit & Loss, Business Metrics, Cashflow, Balance Sheet and other schedules. Strong Knowledge of and expertise handling Tax Compliances like Preparation & filing of monthly GST Working GSTR 1, 3B etc. Preparation of monthly TDS workings and monthly payments for the same and quarterly TDS filings. Assisting in Internal Audit, Interim Audit, Tax Audit and Statutory Audit. Preparing and Managing Account Receivables, Ageing Reports for Audit requirements cash management and working capital. Preparation of Statutory Financials as per Schedule III of companies Act. Balance sheet schedules with notes of Accounts, Cash flow and fund flow. Liaise with Operation, IT and Human Resource Department to exercise effective accounting, financial & budgetary controls. Manage Receipt, Payment vouchers and other documents required for statutory purpose. Strong monitoring for Accounts payable and Accounts receivable on daily basis, age wise details and follow‑up for Accounts Receivables. For accounts payable always meet the deadlines as per payment schedule. Preparation of Proforma Invoices, Tax Invoices (Using E-Invoice Portal) Purchase orders etc. Managing the various activities of accounting procedure like BRS, Banking activities, daily routine jobs helping and supporting sub‑ordinates. Streamlining the working procedures, formulating cost effective solutions for enhancing the accounting operations. Banking transaction LC (Letter of Credit), Foreign Remittance, Foreign exchange negotiation to forward booking confirmation. Must Have - 5+ years of experience in experience in accounting Strong proficiency in accounting software / ERP systems (e.g., Tally, SAP, Zoho, etc.) Excellent MS Excel skills for reports, reconciliations, and analysis Up-to-date knowledge of Indian accounting standards, Companies Act, GST, TDS Ability to manage monthly financial close process independently Strong communication skills — ability to liaise across departments (Operations, IT, HR) High attention to detail, accuracy, and compliance mindset Ability to prioritize and meet strict deadlines, especially for statutory and payment obligations Team player with ability to guide and support subordinates Experience in streamlining processes and implementing cost-effective solutions
As the Associate - Quality Assurance, You will be responsible for overseeing the maintenance, cleanliness and sanitation of buses, ensuring compliance of buses with company standards. This role involves supervising both interior and exterior cleaning, coordinating with contractors to maintain adequate staffing levels, and ensuring the serviceability of cleaning equipment. Role Responsibilities - Daily and deep audits : Check the hygiene and physical condition of buses on a daily buses and reinforce improvements on a daily and on a long term basis. Participation in in-depth audits of buses which will deep dive into vehicle maintenance and give improved understanding on vehicles. . Maintenance Management Supervision on maintenance and hygiene of buses that could be related with suspension, servicing of buses, hygiene maintenance of buses. This involves coordination with drivers. Schedule activities to maintain timely maintenance of the following activities. Operator Coordination Regular coordination with vehicle owners / operators to get issues of buses rectified on a timely basis. Alignment of operators for weekly, monthly and annual maintenance services. Breakdown Management Coordination with BharatBenz, Eicher and other servicing vendors for issue resolution. Understanding of the issues and assisting operators to get issues resolved on timely basis. Equipment Management Check and maintain the serviceability of vehicle equipment, parts and accessories. Coordinate with the maintenance team to address any equipment issues promptly. Communication And Briefings Maintaining strong and clear communication with team members from internal and external teams.
Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination Collaborate with the team to coordinate workflows, ensuring a seamless support process. Positive Attitude And Expertise Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates. Enhancing The Cityflo Experience Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.
Responsibilities The role of a route associate is to manage the ground operations of Cityflo operations on a route level. The route associate is responsible for handling drivers and buses on their routes and ensuring that their buses are available on a timely basis. Objectives of the role: - To coordinate with the drivers and operators to ensure daily and smooth running of buses To ensure availability of buses for all trips on a route wise level Ensure punctuality of all buses along with ensuring tracking, monitoring drivers, thus ensuring punctuality of buses. To ensure drivers' discipline during trips and train drivers on routes Knowledge, Skills & Abilities :- Good knowledge of locations within Mumbai Basic knowledge of Computer Softwares like MS Excel (Data Entry) Prior experience in operations (freshers will also be considered)