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Customer Support Representative

1 years

0 Lacs

Wagle Estate, Thane, Maharashtra

Posted:1 week ago| Platform:

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Skills Required

Customer service English 12th Pass Bachelor's degree In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Handle incoming customer queries via calls, chat, email, and social media in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and processes. Proactively resolve customer concerns and follow up to ensure full resolution. Coordinate with internal teams like Operations, Tech, and Route Opertaors to address and close loop on customer issues. Log and track customer interactions and feedback to help improve service quality. Identify recurring issues and suggest improvements to processes or communication. Contribute to a culture of continuous improvement and high customer satisfaction. What You’ll Love About Cityflo A dynamic work environment where your voice matters. Opportunity to directly impact customer happiness. Supportive team culture and space to grow. Free rides on Cityflo buses! Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person

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