Customer Support Representative

0 years

1 - 0 Lacs

Posted:4 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  • Complete Training Needs Analysis to confirm the Training is applicable.
  • Design Training content with the Learners needs in mind.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner.
  • Understanding of escalation handling procedures.

Main Job Requirements:

Education

  • Graduate in any stream.

Work Experience

  • Freshers
  • Understanding & Knowledge of E-commerce

Required Skills:

  • Language Skills: English and Hindi

Job Types: Full-time, Fresher

Pay: ₹11,131.01 - ₹15,000.00 per month

Work Location: In person

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