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1 Job openings at Shipmozo
About Shipmozo

Shipmozo is a cutting-edge Multi-Carrier eCommerce shipping solution company that offers businesses of all sizes a one-stop platform to manage their shipping and logistics operations. With Shipmozo, businesses can streamline their shipping processes, reduce costs, and improve delivery times, making it the perfect choice for eCommerce businesses looking to scale their operations. At Shipmozo, we offer a range of services, including domestic and international shipping, shipping label generation, and COD shipments. We provide advanced features such as real-time tracking, automated order processing, and custom packaging solutions to simplify the shipping process for businesses. Our multi carrier shipping platform is designed to integrate with major eCommerce platforms such as Shopify, WooCommerce, Magento, and more, making it easy for businesses to manage their shipping operations from a single dashboard. We also offer competitive rates from leading logistics providers, helping businesses save money on shipping costs. With Shipmozo, businesses can access a network of over 29,000 pin codes across India and international shipping to over 220 countries. We ensure that our customer’s shipments are delivered on time, every time, with a focus on providing exceptional customer service.

Customer Support Executive

Noida

1 - 2 years

INR 2.5 - 3.5 Lacs P.A.

Work from Office

Full Time

ABOUT US Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major ecommerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. . JOB RESPONSIBILITY Handle inbound and outbound customer inquiries through various channels. Provide prompt, courteous, and effective responses to customer queries. Assist customers in troubleshooting product or service-related issues. Escalate complex problems to senior team members or supervisors when necessary. Follow standard operating procedures for efficient issue resolution. Acquire a deep understanding of the company's products or services. Stay updated on product updates, features, and pricing changes. Maintain detailed and accurate records of customer interactions and resolutions. Adhere to quality and service standards for a positive customer experience. SKILLS REQUIRED FOR THIS PROFILE: Bachelor's degree in any discipline (preferred). Strong communication skills, both written and verbal. Excellent problem-solving abilities. Basic computer proficiency and familiarity with Excel. Customer-oriented attitude with a willingness to learn. Ability to work in a team and adapt to a fast-paced environment.

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Shipmozo

Shipmozo
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Truck Transportation

Gurgaon

51-200 Employees

1 Jobs

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