ABOUT US Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major ecommerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. . JOB RESPONSIBILITY Handle inbound and outbound customer inquiries through various channels. Provide prompt, courteous, and effective responses to customer queries. Assist customers in troubleshooting product or service-related issues. Escalate complex problems to senior team members or supervisors when necessary. Follow standard operating procedures for efficient issue resolution. Acquire a deep understanding of the company's products or services. Stay updated on product updates, features, and pricing changes. Maintain detailed and accurate records of customer interactions and resolutions. Adhere to quality and service standards for a positive customer experience. SKILLS REQUIRED FOR THIS PROFILE: Bachelor's degree in any discipline (preferred). Strong communication skills, both written and verbal. Excellent problem-solving abilities. Basic computer proficiency and familiarity with Excel. Customer-oriented attitude with a willingness to learn. Ability to work in a team and adapt to a fast-paced environment.
Responsibilities: • Handle inbound and outbound customer inquiries through various channels. • Provide prompt, courteous, and effective responses to customer queries. • Assist customers in troubleshooting product or service-related issues. Food allowance Health insurance Provident fund
e-commercee-commerce ABOUT US Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major ecommerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. JOB RESPONSIBILITY Create and implement inclusive digital marketing strategies by utilising different digital mediums and setting measurable KPIs. Collaborate with other teams (like content, sales, and customer service) to ensure cohesive and effective marketing campaigns. Manage digital campaigns, monitor performance reports, analyse data, and make data- driven recommendations. Optimise website performance, including organic traffic, bounce rate, and conversion rates to improve user experience and drive lead generation. Conduct market research and competitive analysis to identify industry trends and new growth opportunities. Create and curate social media campaigns, including content creation, publishing, and community management. Manage and optimise PPC campaigns on various platforms, including Google Ads, Facebook Ads, and LinkedIn Ads. Conduct keyword research and on-page optimisation to increase website rankings and drive organic traffic. Develop and execute email marketing campaigns with A/B testing. Analyse analytics and engagement metrics to measure campaign performance. SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE: A bachelors degree in marketing, communication, or related fields. 6 months of experience in digital marketing or content marketing. Experience with web analytics tools like Google Analytics and Search Console. Strong knowledge of digital marketing, including SEO, SEM, PPC, Google Ads, email marketing and social media.
ABOUT US Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major ecommerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. . JOB RESPONSIBILITY Handle inbound and outbound customer inquiries through various channels. Provide prompt, courteous, and effective responses to customer queries. Assist customers in troubleshooting product or service-related issues. Escalate complex problems to senior team members or supervisors when necessary. Follow standard operating procedures for efficient issue resolution. Acquire a deep understanding of the company's products or services. Stay updated on product updates, features, and pricing changes. Maintain detailed and accurate records of customer interactions and resolutions. Adhere to quality and service standards for a positive customer experience. SKILLS REQUIRED FOR THIS PROFILE: Bachelor's degree in any discipline (preferred). Strong communication skills, both written and verbal. Excellent problem-solving abilities. Basic computer proficiency and familiarity with Excel. Customer-oriented attitude with a willingness to learn. Ability to work in a team and adapt to a fast-paced environment. . WHY WORK WITH US: Fun filled WORKPLACE. Amazing development and learning opportunities Meal and Medical Insurance Facilities
JOB RESPONSIBILITY 1.Integration and development of user-facing elements with server-side logic 2.Writing reusable, testable, and efficient code 3.Design and implementation of low-latency, high-availability, and performing applications 4.Implementation of security and data protection 5.Integration of data storage solutions SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE: 1.Proven software development or training experience in PHP 2.Understanding of PHP frameworks like Laravel and CodeIgnitor will be preferred. 3.Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc 4.Good knowledge of relational databases, version control tools and of developing web services 5.Experience in common third-party APIs (Google, Facebook, Ebay etc) 6.Passion for best design and coding practices and a desire to develop new bold ideas 7.Creating database schemas that represent and support business processes 8.Implementing automated testing platforms and unit tests 9.Proficient understanding of code versioning tools, such as Git WHY WORK WITH US: Timely increments Fun filled WORKPLACE. Amazing development and learning opportunities Meal Facilities
JOB RESPONSIBILITY Client Onboarding & Retention: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our products/services. Develop personalized strategies to enhance customer engagement and satisfaction. Address client concerns proactively to ensure long-term retention and minimize churn. Serve as the primary point of contact for key accounts, building strong and trusted relationships. Monitor account performance and identify opportunities for upselling and cross-selling. Collaborate with internal teams to ensure client needs are met effectively. Identify and pursue new business opportunities to expand the client base. Develop and execute sales strategies to achieve revenue targets. Conduct market research to understand client needs and industry trends. KEY REQUIREMENTS: Proven experience in sales, key account management, or customer success. Strong communication and negotiation skills. Ability to analyze data and develop client retention strategies. Experience working in a fast-paced, target-driven environment. WHY WORK WITH US: Fun filled WORKPLACE. Amazing development and learning opportunities Meal Facilities, Medical insurance
Company Description Shipmozo is a cutting-edge Multi-Carrier e-commerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major e-commerce platforms. With competitive rates, companies can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. Role Description This is a full-time on-site role based in Gurugram for a Senior Business Development Manager. The Senior Business Development Manager will be responsible for identifying and acquiring new business opportunities, building strong client relationships, and driving revenue growth. Daily tasks include prospecting leads, developing sales strategies, conducting client presentations, negotiating contracts, and driving partnerships to achieve business goals. Additionally, the role involves market analysis and collaboration with cross-functional teams to align strategies and deliver value to clients. Qualifications Business Development and Sales skills, including lead generation and client acquisition. Strong skills in Negotiation, Communication, and Relationship Building. Strategic Thinking and Market Analysis to identify growth opportunities. Proficiency in creating and delivering Client Presentations with technical and business perspectives. Proven ability to collaborate with cross-functional teams to achieve organizational goals. Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. Experience in the eCommerce, logistics, or shipping industry is an advantage. Exceptional organizational and time management skills to handle multiple priorities effectively.
Company Description Shipmozo is a cutting-edge Multi-Carrier e-commerce shipping solution company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major e-commerce platforms. With competitive rates, companies can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. Role Description This is a full-time on-site role based in Gurugram for a Senior Business Development Manager. The Senior Business Development Manager will be responsible for identifying and acquiring new business opportunities, building strong client relationships, and driving revenue growth. Daily tasks include prospecting leads, developing sales strategies, conducting client presentations, negotiating contracts, and driving partnerships to achieve business goals. Additionally, the role involves market analysis and collaboration with cross-functional teams to align strategies and deliver value to clients. Qualifications Business Development and Sales skills, including lead generation and client acquisition. Strong skills in Negotiation, Communication, and Relationship Building. Strategic Thinking and Market Analysis to identify growth opportunities. Proficiency in creating and delivering Client Presentations with technical and business perspectives. Proven ability to collaborate with cross-functional teams to achieve organizational goals. Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. Experience in the eCommerce, logistics, or shipping industry is an advantage. Exceptional organizational and time management skills to handle multiple priorities effectively.
FIND ON MAP