Associate - Customer Support | Cityflo | Thane

1 - 6 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role -

As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company.

Role responsibilities

Customer Engagement:

  • Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute.

Issue Resolution:

  • Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute.

Team Coordination:

  • Collaborate with the team to coordinate workflows, ensuring a seamless support process.

Positive Attitude and Expertise:

  • Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates.

Enhancing the Cityflo Experience:

  • Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.

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