Operations Head

Hi Connections!!

We have urgent openings at hitch, a leading UPI-based fintech company based in Bhubaneswar. #Immediate Joiners #OdishaJobs #JobsInBhubaneswar #ImmediateJoiners #WeAreHiring #JobAlert #Careers #JobSearch Position:

Designation :- Operations Head

We’re looking for a Head of Operations to oversee and optimize our day-to-day processes, lead a high-performing team, and ensure seamless coordination across departments.

Key Responsibilities:

• Lead and manage the operations team, ensuring smooth execution of daily activities.
• Prepare and maintain daily/weekly rosters for efficient team scheduling.
• Distribute tasks to backend staff and monitor completion.
• Track workflow progress and align daily output with business goals.
• Keep the team updated on portal and FASTag process changes.
• Prepare daily performance reports for backend operations and share with reporting authority.
• Collaborate with the sales team to ensure operational alignment with client needs.
• Resolve customer issues quickly and efficiently to ensure satisfaction.
• Analyze customer feedback/data to enhance processes and services.
• Conduct regular client check-ins to ensure satisfaction and identify areas for improvement.

Eligibility Criteria:

• Completed graduation with a Strong academic background
• Proficient in

  MS Word

  and

  MS Excel

  .
• Minimum of 3 years in a leadership or operations management role.
• Strong communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Experience in maintaining and interpreting MIS reports.
• Customer-first approach with a drive for service excellence.

Location

Salary

Laptop

Interested Candidates share your updated CV to @aisurya.samantaray@hitchpayments.com

#OperationsHead #HeadOfOperations #Operations Manager #LeadershipRole #BhubaneswarJobs#HiringNow