Operations Executive

Position- Operations Executive

Department- Sales & Operations

Location- Agra

Roles and Responsibilities of Operations Executive

1. Store Operations Management

• Ensure smooth daily operations across one or multiple retail stores.
• Monitor store cleanliness, layout, product display, and merchandising.
• Ensure store opening and closing procedures are followed properly.
• Oversee the product portfolio for each store.
• Manage liaison for land acquisition processes.

2. Staff Coordination & Supervision

• Assist in scheduling, supervising, and supporting store staff.
• Monitor employee performance and productivity.
• Provide training and ensure staff follow operational standards and customer service protocols.
• Coordinate a review meeting with the team.

3. Customer Service Support

• Address customer inquiries and resolve complaints efficiently.
• Ensure high levels of customer satisfaction through excellent service standards.
• Monitor feedback and suggest improvements in service delivery.

4. Inventory & Stock Management

• Monitor stock levels and coordinate with the supply chain or warehouse for replenishment.
• Ensure timely stock checks and conduct regular audits.
• Prevent stock shortages, pilferage, and overstock situations.

5. Sales Monitoring & Reporting

• Track daily, weekly, and monthly sales performance.
• Identify trends and suggest actionable insights to improve performance.
• Prepare and present operational and sales reports to management.

6. Process Implementation & Compliance

• Ensure adherence to company policies, standard operating procedures (SOPs), and regulatory requirements.
• Implement process improvements to enhance efficiency.
• Ensure health, safety, and legal compliance within the store environment.

7. Coordination with Other Departments

• Liaise with supply chain, HR, marketing, and finance departments.
• Communicate operational needs and align goals across functions.

8. Technology and Systems Handling

• Use POS (Point of Sale), inventory, and ERP systems efficiently.
• Report technical issues and coordinate with IT support for resolutions.

9. Promotions & Visual Merchandising

• Support execution of promotional campaigns and seasonal offers.
• Ensure visual merchandising standards are met.

✅ Key Skills Required:

• Strong communication and people management skills.
• Ability to handle multiple tasks and work under pressure.
• Basic knowledge of retail operations systems (POS, ERP).
• Customer-centric approach.
• Problem-solving and decision-making skills.

Experience & Qualifications:

· Master’s degree is required in supply chain management.

· Candidates have 1+ years of experience in relevant field.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person